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Marc

Invision Community Team
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Everything posted by Marc

  1. No problem. This is so you can actually search for the word and if your system is allowing 3 letter searches
  2. Where is it you are seeing this? I ask as that looks like our community, however I cant replicate it doing that my end. Edit: Oh, actually I think I know what you mean here. These are clickable items. So you Would click and it would search using AND
  3. Please could you confirm, is this when downloading on the downloads application?
  4. Do you have the English version of that?
  5. No problem, Rob. Let us know if you see any further issues of course. Glad to see you're sorted
  6. You would need custom development in order to do that. Possibly just template development
  7. Where is it you are seeing the message there, Rob? Im not actually seeing any messages showing issues with data storage
  8. Did you manage to get this resolved? I noticed we didnt receive a response from you on your ticket
  9. We would need the FTP details adding there also, given the nature of the issue, as we will need to work with your constants file
  10. Of course, if you go to your client area here, then click your license, click manage this purchase, you will see a "stored access information" section https://www.invisioncommunity.com/clientarea/
  11. Please update all access details on file. We can then take a look at this for you to see whats happening
  12. That isn't something that is possible at present unfortunately. I have added a bug internally for the keywords missing
  13. Its in System>Settings>Advanced Configuration at the bottom
  14. Have you also change the block cache? This would be subject to block cache as well Note you cannot switch that off completely. Only reduce it to a minimum
  15. Could you please provide an example here with the first part. The second, Im not sure what you mean. Please could you clarify?
  16. There is no built in way to do it. You would indeed need customisation for something like this.
  17. There isnt at the present time, however I can forward your ticket to our suggestions area for future consideration. Of course for now you can add the zoom/teams/other link to the description if needed
  18. We're unable to resend the bulk mail unfortunately, however this is the information in taht email regarding the support
  19. Thank you for your feedback. I will pass this on to the team, and glad you got where you need to be
  20. As mentioned in the message there, its unfortunately not supported by the browser itself.
  21. I have created a ticket for you on this one so we can take a closer look for you
  22. There seems to be a significant amount of confusion here. Sorry if you feel we have not been clear here, and let me see if we can get this cleared up. There has been no stating that these can be changed x times per year. In fact generally, these can only be changed yourself when changing your main license. However as stated in the ticket a few times and on here, we can do this for you. Not only can we do this for you, but it has already been done for you. The second part of the confusion is what happens. We do not set the licensed test URL. If you wish for me to do so, I can certainly do that, but we would generally 'reset' the test URL. By this, it means it is wiped. Yours is currently reset, so you can use it on the test URL you specified, on that non-standard URL specified. A URL (test or production) is actually set when the license polls the server. So when your system at that 8443 URL polls the server, it will set the test URL on file. I am very much confused here as to why you are stating we are not allowing you to change your test instance. Our very first response to you here stated we can certainly do that for you. My first response in your ticket also stated the same (and indeed reset that test URL) In summary here. You want to set your test URL to a new URL as you are using a different port. Your licensed test URL has therefore been wiped so you can use your test instance on that new URL (the one on 8443) should you wish to do so.
  23. Did you manage to get this sorted?
  24. Have you managed to resolve this now? I see you appear to have moved on to other items
  25. Did you manage to get this resolved?
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