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Marc

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Everything posted by Marc

  1. Marc
    Usually that would be the case, yes. However you would need to contact the author
  2. Marc
    It sounds very much like someone has added malicious content based on what you have said there. I would say, those files you mentioned in the first part of your message, you should delete not just rename. The files are still present even if you have renamed them You could attempt the following to clean your uploads folder. Ensuring you create a full backup Create a new storage method in System>Files>Storage Settings>Configurations (uploads2 for example) Change your storage settings (all of them) to point to that new folder) Wait for everything to complete in background tasks Delete everything in /uploads/ Switch your storage settings back to /uploads/ Wait for it to complete For everything else, just delete them and upload a fresh set of files
  3. Marc
    Glad you managed to find a resolution in any case. Sorry to hear you were having issues with your server there
  4. Marc
    You appear to be attempting to use the pages application outside of the main folder. As mentioned in previous messages, this is not a supported item, and appears to be what is causing you issues there. You would be advised to move your site to route rather than attempting to use it in this manner
  5. Marc
    Note, what you are trying to do here isnt an intended way for the system to be used. You cannot do a cleanup really without upgrading your site to the latest release of the platform, unless you happen to have a copy of the files. The correct way to clean things up from older installs if needed would be Create a FULL backup delete all files/folders apart from uploads conf_global.php constants.php (if you have one) .htaccess Upload a fresh set of files from your client area Note, this would not in any way account for 3rd party items. So you may have folders in the applications folder from 3rd party items you need to keep, and also the plugins folder if you have any plugins. Also note, the above is based on your being on the latest release
  6. Marc
    Has this now resolved your issues there, Estan?
  7. Marc
    Is this when you are logging in on a specific page or all pages?
  8. Marc
    Thank you for reporting, and I have added this to our internal bug tracker to be resolved
  9. Marc
    There isnt a facility to do that at present, no
  10. Marc
    Just to note, you must ensure your converters remain installed, and that the converter login method remains enabled. Could I confirm you have not removed any of those 2? If so, and you are still having issues, please let us know
  11. Marc
    Please could you confirm its actually birthdays you are referring to on this one?
  12. Marc
    This is a known issue unfortunately, as mentioned in the ticket you have open. A bug report for this has been submitted
  13. Marc
    I will move this over to our advanced hosting community support forum for you. Please note, any advice we give here relating to your hosting is not given as official support for your product. If your domain is from your hosting company, I would say it's a little concerning that they dont know how to add a simple entry for you.
  14. Marc
    I have created a ticket for you on this and escalated it to our developers, as I cant see why its doing that either. Someone will be in contact as soon as we know
  15. Marc
    No problem. Glad to hear you have it sorted
  16. Marc
    Sorry, could I just clarify here are you referring to logging into the invision platform using an external login, or logging into an external platform using invisions login?
  17. Marc
    Yes, that would be correct. You are switching off the system
  18. Marc
    Ah, that would explain why I have a total, as I already have an address present. Please could you confirm you are seeing totals once an address is added?
  19. Marc
    No problem. Glad you managed to get sorted
  20. Marc
    Oh Ive no doubt it isnt. Unfortunately there is more involved than what people can see with ours
  21. Marc
    This isnt something in which we can actively provide unfortunately. We have quite a lot of custom stuff going on within our sites, which is not readily distributable.
  22. Marc
    Please could you let us know who the user is? Also please ensure all access details on file are up to date
  23. Marc
    Please could you check this on an unaltered language pack? I am seeing totals my end
  24. Marc
    That would not be normal, no. It may well be that your theme is not compatible. If you can update your access details on file, I can take a look for you
  25. Marc
    You would need to ensure you are adding it as an external link. If this is what you are already doing, I would need the name of it so I can take a look for you
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