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Marc

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Everything posted by Marc

  1. Marc
    Just as a note to this, I have added a bug report to have that word added as a search option
  2. Marc
    What Randy says is correct there. You are tracking an invoice not the gift card. There are instances you may actually track an invoice which is already paid. For example, you may want to know if its refunded
  3. Marc
    If you are having problems with a 3rd party plugin, you would ned to contact the author of that plugin. We cannot assist with 3rd party items unfortunately.
  4. Marc

    Prefix

    Marc replied to Ricsca's topic in Technical Problems

    As Sonya mentioned, while you may find it something essential, its not necessarily essential to everyone. You may not like our implementation, and that is what our suggestion area is for. In any case, thank you for your feedback
  5. Marc
    I have created a ticket on this for you, so that it can be looked into further
  6. Marc
    No problem at all. Glad we were able to resolve that for you
  7. Marc
    Got it. Will take a look and get back to you
  8. Marc
    Yes. Please see your email responses to the tickets and reply on those.
  9. Marc
    We have a donations system which is with commerce. If you are looking to do it in another way, that would require customisations to achieve
  10. Marc
    You would need to speak to them regarding that. We cannot answer why they are trying to index pages that dont exist
  11. Marc
    That doesn't sound to be correct. Please could you let us know the 2 users?
  12. Marc
    This is being resolved for you on your ticket
  13. Marc
    Please provide a link to that new post, and we can take a look
  14. Marc
  15. Marc
    Note, you also cannot use PHP 8.1 at present, as we have not yet updated for that version. 8.0 would be the highest
  16. Marc
    There is no such functionality within the platform at the present time. Please feel free to post this in our suggestions area if you would like to see anything like that in the future
  17. Marc
    I have tagged this for one of our developers, who may be able to shed more light on this for you. I would however doubt we would re-request if it fails on 'slow down requests' as that would actually compound the issue
  18. Marc
    We are unable to assist with changes directly in the database unfortunately. Is there a reason you are not using the interface to do this?
  19. Marc

    Prefix

    Marc replied to Ricsca's topic in Technical Problems

    There isnt must we can say to that unfortunately, other than the fact we have many thousands of clients using sendgrid for their purposes
  20. Marc
    Havent had chance to look at this yet unfortunately, but it is on my radar
  21. Marc
    I believe you may have missed comments further down. He should be able to, and there must be a reason why they cant. There has been a ticket created to find out why this is the case @OptimusBain My colleague has tried your access details and it appears to be incorrect. Currently awaiting your response on the tickets there
  22. Marc
  23. Marc
    The guides I have on my list to update, which I have already stated previously. However it would only be to tell you to do what you have already done in requesting the access. We have no control in any way over whether or not they accept. Unfortunately, thats simply the situation we are in at present
  24. Marc
    Indeed, if people are adding alternative characters to bypass this, you would need to add those also. Unfortunately as they are valid characters and not the ones you are blocking.
  25. Marc
    Please could you provide a link to that item? We can then take a look for you.
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