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Marc

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Everything posted by Marc

  1. Marc
    This is very likely what is causing your issues. You need to ensure you are running stock unaltered files
  2. Marc
    You would need to go to System>Site Features>Applications and disable it there, then test
  3. Marc
    Ah I see. It would not change until they do something on the site. It would work immediately if they post, but not immediately when you change a rule. Once they do another action they would be promoted
  4. Marc
    Renewals were indeed removed, but it was selected for this topic. Not a problem, let me take a look and see what is happening for you
  5. Marc
    Could you please confirm when you are testing this yourself, that you are not logged in?
  6. Marc
    It appears access has been removed there, so I am unable to look. Please could you correct this? Could I confirm the site? Its assigned as the .co.uk one at present.
  7. Marc
    It would be various. IPS is actually the namespace. Please upload all files and folders, then any that are missing would be readded
  8. Marc
    Sorry, could I please just confirm you have run this with all plugins switched off? I can continue and take a closer look if that is the case
  9. Marc
    We cannot advise on database changes unfortunately. It should do, but without testing of items we cannot advise how to do this
  10. Marc
    It looks like its being caused by the newsletters application you have there. Please disable this and test again
  11. Marc
    I do have this and looking Davy, dont worry 🙂 Could you PM me your IP?
  12. Marc
    Thats correct yes.
  13. Marc
    Indeed thats the one 🙂
  14. Marc
    You would simply uninstall the themes, then reinstall them from the custom download
  15. Marc
    Your rules are currently set for more than 1 post. Both those members have 1 post, so would not fit the criteria as of yet
  16. Marc
    I have just been informed we actually use maxmind geolocation, so it may not actually make any difference which you choose there unfortunately
  17. Marc
    As mentioned by Sonya, its based-on tags. I believe she got in the wrong way around in the first comment
  18. Marc
    It seems you are missing files there, so I would advise on uploading a fresh set of files from your client area first of all, and then trying the upgrade again from /admin/upgrade
  19. Marc
    No problem. Hopefully you should get better results from them
  20. Marc
    I have taken a look at this. The issue here is that mapbox is simply nowhere near as accurate at IP locations as google. If you look at the site here which appears to use mapbox, you will see its returning different locations for different providers of IP data. Some of them being the areas you mention. This isnt something we are able to resolve, as its what we are being returned. The only option would be to switch to using google https://www.iplocation.net/ip-lookup
  21. Marc
    It is indeed likely a language issue, but the language issue is with the 3rd party items. We cannot diagnose issues with 3rd party items. If you can determine what the issue is with your 3rd party developer and it appears to be something in core they can provide more details on, we can certainly then take a look at that. I can fully appreciate that you have stated it has been dragging on weeks here, but it does need to be noted this topic was started on Sunday. Also, we have asked if you can go back to the developers of those 3rd party items on more than one occasion. I have flagged this topic so that a developer can review, but it is extremely difficult to assist if you're unwilling to follow the advice we are giving.
  22. Marc
    Thank you for letting us know 🙂
  23. Marc
    Please update this on file within your client area, along with correct ftp details.
  24. Marc
    Before we do anything further, please rebuild the search index with those items switched off, then test again once the index is done. You can do this from system>Settings>Search using the button in the top right
  25. Marc
    Do you have an example member you believe should have been moved? I can then take a look for you
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