Marc

It may well be this is a bug, but I have tagged our developers so they can advise for certain on this. If it is we can get it logged for resolving in a future release

We cant really answer that question, as it depends on what exactly you want to achieve. However thats not what is causing the ability to upgrade at no cost. It's the fact you have "No charge" set on the upgrade part. So someone can indeed upgrade with no charge to themselves

You shouldn't have any of the issues you mention there with the latest release. However I would say that timeouts may well be server related also. That you will only really know once you have updated. Of course these things use newer technologies than we used over a decade ago though, so that should indeed make a difference. And we also point out issues as you hit them in the latest releases with the support area of the admin CP. For example, if you are not using INNODB (a large contributor to speed issues when not being used), it will tell you in that section. We don't actually support upgrading from 3.x any longer, but the upgraders are in there if you want to give the upgrade a go. I would suggest on something that is so old, you do a test conversion somewhere first of all to see the results. Content itself should indeed translate over to the new version correctly, along with avarars you mention. Ranks are slightly different in that while they can, it will need some playing to get them to show in the same way. These days we use achievements in the core platform rather than ranks, which is a much much larger system (think instead of 1 point 1 post, you get x points for y achievement. And you choose what those are). You can see more about the achievements item here We also added more to it here You can choose whether or not you keep your own ranks when you upgrade, or whether you ditch those in favour of the new default set of ranks, badges, and achievement rules. You can even import those after the event using the xml files directly if you wanted to keep your own, then decide to switch afterwards. Of course with an upgrade of this length of time, things are quite a bit different in places. I would however very much encourage you to make the jump to our latest products, as I think you will find they benefit you a lot. If you look at this, get to the point of testing and you think "This isnt something I can do", its worth checking out the providers section. There are quite a few people who offer legacy upgrades as a service. https://invisioncommunity.com/third-party/providers/ If you have any further questions, please let me know and I will try to answer as best I can for you.

It has not been addressed in the core platform as of yet, no.

That issue was actually resolved back in 4.6.10, so its likely that user was deleted prior to that fix

Unfortunately not. I am not seeing any, as my colleague mentioned, but that could be because Im a guest and you intend that. It also could be the issue you are saying you are having. We dont know if they are showing for someone but cannot be selected, can be selected but its not showing a language change, or arent showing at all. And if so, for whom. If you could provide that information, we can certainly take a look.

Glad to hear you got the problem resolved there 🙂

Stuart has already responded to you on the ticket. Please check your email as you will see the response there. Just letting you know in case you missed that 🙂

Glad to hear it 🙂

Please could you determine what exactly is happening?

As mentioned above, if you can provide us with the relevant access, we can take a look

Its our client area, and its admin access details of your site. You can see how to do this here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Sorry, Im not sure what you mean here. You would be simply cancelling it on that persons account

As mentioned by Jim there, you would need to contact your mail service provider

You would need to cancel that product rather than delete the invoices

Please zip the originals, and upload the zip. Those showing there are certainly upside down.

The only way you are really going to be able to clear that up is to cancel what he has there entirely, and set up a yearly one.

Before we continue, please update your site to the latest release and test again

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

You would go to the customers account, and cancel the subscription

You said there "it only let him select the other subscription package" but Im not sure what "other" is in this context. We also dont know what dates are incorrect there. You would need to provide that information in order for us to advise

You would need to raise a new invoice for that subscription in the admin CP, or remove the subscription which will then allow for repurchase

We would need an example of this in order to take a look. Is it one specific user having the issue there?