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Marc

Invision Community Team
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Everything posted by Marc

  1. It will not show in the store. It shows only in the client area after purchase. If that person has already made the payment, test this on a new purchase
  2. You need to check your htaccess first of all, ensuring you have nothing in there but our default htaccess content. Your server is incorrectly redirecting at some point, and this is the most likely cause
  3. Im actually a little confused by your response there. The fun response was to say that what Randy said was correct and what you should be doing there. There wasnt anything to add to the response. My apologies if you didnt take it that way
  4. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. You actually have an installation at that URL currently, which is why it cannot be reset. You would need to delete it first of all. Visiting that URL shows it is still present
  7. Glad to hear it 🙂
  8. Please check to see if you are running PHP 8.0.17. If you are, disable zlib, as that is what is causing your issue. There was an update and PHP have broken things. We have a workaround in the next upcoming release for this
  9. It looks there like that is within a 3rd party item, is that correct? You would need to contact the uthor of that item this being the case
  10. It would seem your tables are likely using the compact row format. You need to ensure your tables are using the dynamic row format. If you are unsure how to do this, you would need to contact your hosting company on this
  11. Permissions are not based on the content, but the area in which that content is placed. So if you move an item to a location that user has no permission, they would not be able to see it. That is by design
  12. The only way in which to do that would be to remove view permissions entirely or to theme it out. There is no way in which to just have them not show in that area only
  13. It should show in the client area. Did you add that after you made that purchase? If so, I would need the example so I can take a look on your site
  14. Please could you zip the file you are trying to use, and then upload it here? We can then take a look. Also, please let us know which one. Is it the application icon you are trying to change?
  15. Please let us know if the above is not the case (or indeed if it is)
  16. Adsense may well take a bit to pick back up if ads are now in different locations to what they were previously. You can of course add ads in any custom locations you add to your themes, as shown in the following guide When ads are added using adsense, they wont generally show immediately, no
  17. This is indeed in the April release which is in beta at present
  18. Uploading files of that size may also cause issues if your own connection drops out during the upload process, but the above is the most likely. Look at items such as upload_max_filesize and memory_limit
  19. You would need customisation in order to achieve that
  20. That what you are looking at there is just the html header, and is not related in any way to what you are referring to
  21. Coupons are only available on products at present. You would need to use a recurring payment product if you wished to do this
  22. Looking at this, it would actually be intentional at present as free trials are possible within the software where it may charge at a later point. You would need to add a manual payment method for that item if you dont want to take a payment method
  23. Could you provide me with an example of this?
  24. No problem. I would suggest using a separate table for your logs, and referencing the main table. It saves you then causing issues with the main database, which will likely correct "issues" each upgrade, and could well wipe your data on columns added manually
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