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Marc

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Everything posted by Marc

  1. Marc
    I don't believe this should have changed any settings, no. I can certainly test this internally if you have had issues, however that wont of course change back items on your own install. You would need to set those back manually if they have changed
  2. Marc
    There is no way in which to change that within the client area. All dates are in US format at present
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    You would need to contact the author of that application for assistance if you are havign issues with a specific item. It does however look like there is an issue on the server side there
  5. Marc
    As mentioned previously, those are HEIC files you have sent over, but where you show them uploaded on your site they are jpegs with no exif data. So its losing the data we need to rotate those before we get the file.
  6. Marc
    This has actually been patched. If you go to support and run the optional patch in there, it will resolve the problem for you
  7. Marc
    There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.
  8. Marc
    There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.
  9. Marc
    There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.
  10. Marc
    There has now been a patch released for this. If you take a look within your admin CP, and go to support in the top right, you will see an optional patch available.
  11. Marc
    your site with /admin/ at the end. Or if you are logged in, click on your name in the top right and you will see admin CP in the list
  12. Marc
    In your admin CP, if you click on the bell icon in the top right, you will see members needing to be approved there. Alternatively, you can also see those at member>members within the admin CP by filtering as appropriate using the tabs
  13. Marc
    Please see if you can replicate on our site, and also provide the images zipped if you can
  14. Marc
    Hello, Sorry there was some confusion here. I thought I had passed you the guide. Here it is https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access With regard this part The process of giving access hasnt changed for a long long time. To the degree Im not sure its actually been any different ever since I have worked for IPS
  15. Marc
    Im a little confused as to what you mean there. This is dedicated support. Its simply in a different location.
  16. Marc
    As mentioned in the PM, I immediately deleted those from your message. You need to update them in your client area as shown in the guide, rather than in the PM system
  17. Marc
    You would download this from your client area. Go to your client area, click on your license, and you will se the button to download in the top right
  18. Marc
    Did you have all patches installed? No, you would be uploading only that one file.
  19. Marc
    I would suggest uploading a fresh copy of that file from a fresh download. I am not seeing any issues this end
  20. Marc
    I have created a ticket for you on this, and escalated to our development team for further review. Someone will be in contact as soon as possible
  21. Marc
    This would be in our next release, which tends to be monthly
  22. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Marc
    Support has actually changed and is done here. We still have access to your account, and can get things to a ticket when needed, dont worry. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  24. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Marc
    What has happened there, is for some reason the forums application hasnt been unpacked. What you need to do is the following Upload a fresh set of files from your client area, in order to ensure that the forums upgrade files are now present Go to yoursite/admin/upgrade and complete the upgrade Once done, you will likely find that application is disabled, so go to System>Site Features>Applications and select to enable it again This should resolve your problem, but of course if you have any further issues, let us know
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