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Marc

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Everything posted by Marc

  1. Marc
    Looking at your database, it appears to be being caused by the 3rd party plugin "(TB) Show IP to Admins Only"
  2. Marc
    Do you have the capability to record what you are seeing? That may help us to understand the issue there.
  3. Marc
    No problem. The ticket is there in any case so our devs can take a look
  4. Marc
    You dont need the SDK code, as we already added that for you. So you can ignore that part of it
  5. Marc
    There is no way in which to do that at present time, unfortunately. I have moved this topic to our suggestions forum for you, so it may be considered for future releases
  6. Marc
    mod_security or securi . If you are leaving those disabled, you should be able to change the rules accordingly. Please let us know if that resolves the issue
  7. Marc
    If exif data is stripped, that would indeed happen, yes. This is because that is where the orientation data is kept. This said however, it would not explain the heic/jpg part of this. Also they are being uploaded here on our own community with the same issue
  8. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Marc
    To clarify here, this is actually related to missing tables, which was very likely caused by the disk space. While your database is larger than it should be, it would not directly cause issues on your site. We have sites using the software with much much larger sets of data.
  10. Marc
    Just as an update for anyone looking at this. The issue is the member still having a subscription, albeit expired. An existing subscription must be renewed or deleted in order to see new items.
  11. Marc
    I see the issue there appears to have been related to disk space. My colleague is working with you to resolve some related issues, but it would be advisable to ensure you monitor your disk space and ensure you have the space to expand when needed. Of course if this is something you would rather us take care of, we do have a cloud solution which may be easier for you to manage. Feel free to let us know if thats something you may be interested in.
  12. Marc
    Standard responses can be up to 72 hours. With advanced escalated items, those can take longer as per message on escalation. I have added the information above to that support request though, so that they can use this during their investigation. Especially if you have never changed that setting.
  13. Marc
    We simply moved where we do support. It appears you may have missed the emails on this. If you deleted your site entirely, there would be nothing to charge as its IPS that requests the payment
  14. Marc
    Im a little confused by the comments there, I have to admit. You have created a support topic stating you cannot get direct support. This is indeed what I am providing here in part. With regard moving software, if you are referring to another supplier, you would need to contact that supplier to ask the question. We would not be able to provide support on that here.
  15. Marc
    There are emoticons if you add them yes, but they cannot be added to a title
  16. Marc
    The problem here is its simply becoming too difficult for the average user to set up, and we are changing items constantly in an effort to keep up with a constantly changing environment unfortunately. Zapier would resolve that issue on both counts
  17. Marc
    No problem. Good luck with your customisation
  18. Marc
    As already mentioned, there isnt really anything we can add. If there are issues with google search you really would need to contact them. There is no issue there as far as it can be searched for, and no issues on the software. Your issue seems only to be with the screen you show in your image above. As mentioned by Randy, it seems its simply incorrect
  19. Marc
    Your ticket is there and will be responded to as soon as possible.
  20. Marc
    Not changing the permissions after upload would not mean they are fine. It depends on your server. Are you using suPHP/suExec? If you are unsure, you need to check
  21. Marc
    Have you checked your system logs to see what is showing up there?
  22. Marc
    You would need to disable all 3rd party items and test this again. The message there indicates an issue with a 3rd party item
  23. Marc
    Its restricted at present by item and not by things within that item. For example members, forums etc. You would indeed need to post that up as a request for a new feature within our feature request forum, if you wish to see this appear in a future release.
  24. Marc
    Unfortunately there isn't really anything we are able to assist with if we cannot replicate. To me, the original link you gave is simply working.
  25. Marc
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