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Marc

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Everything posted by Marc

  1. Marc
    Glad to see that was now resolved for you by Stuart. For anyone else having the same issue, the problem is that you must ensure your system is asking for address in order to use location restricted payment gateways.
  2. Marc
    I see my colleague has posted a suggestion you can use to fix the issue on your ticket there. Is this now resolved for you?
  3. Marc
    A patch has now been released to resolve this issue. Please visit support in your admin CP, and select to apply the optional patches present to resolve this.
  4. Marc
    A patch has now been released to resolve this issue. Please visit support in your admin CP, and select to apply the optional patches present to resolve this.
  5. Marc
    I have added a note for one of our developers to review and respond on this. It is likely this is simply what they have indexed, but it does seem odd its showing on the test
  6. Marc
    Do you have an example of this on your site?
  7. Marc
    Did you manage to get it sorted?
  8. Marc
    Please check your admin location. I appear to be getting access denied
  9. Marc
    This isnt something we intend to return at present.
  10. Marc
    They do like to make life difficult, I'll give ya that 😄
  11. Marc
    I have moved this to our suggestions area, as this is by design rather than a bug.
  12. Marc
    Do you have an example of this you can provide me with please? I can then get a ticket raised and this escalated for someone to take a look at
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    It will be 😉
  15. Marc
    It would be the free version of maxmind that we use, which would not as accurate as their paid version, which of course they would be using
  16. Marc
    It would require customisation to that area in order to change the look. We cannot assist with customisation, and if you are unsure its very likely you will need a theme designer to assist you in this. You can see how to edit themes in our guides here (bottom of the list on the left)
  17. Marc
    The first thing I see in your erorr log there is that you have 3rd party items loading up which are known not to work in the latest release of the platform (Rules for example). I would advise on not running any at all while you perform your conversion.
  18. Marc
    As mentioned by Sonya, it's the author of the application you need to speak to on that, using the support topic provided. We would not provide assistance with 3rd party items nor customisation of the product.
  19. Marc
    That'd do it 🙂 Glad you sorted it
  20. Marc
    That is actually the correct way to do it 🙂
  21. Marc
    Try removing what you have in the allowed domains section entirely
  22. Marc
    In the first instance, go to Support in your admin CP and select "clear cache". This should empty your datastore folder and correct that issue
  23. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Marc
    In this case it was something broken in the datastore. You can delete everything in the datastore folder, other than the index file.
  25. Marc
    I have cleared the datastore there, which has resolved the issue with the site not being online there. Please let us know if you see any further problems
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