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Marc

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Everything posted by Marc

  1. Marc
    Please feel free to send that on PM
  2. Marc
    It would still be on my list 😉
  3. Marc
    Do you have any other information from stripe there? You stated they said its not complete, but what exactly is incomplete? Do they show what they are awaiting to complete it?
  4. Marc
    You would need to upload a fresh set of files from your client area (or just applications/nexus if you are happy to selectively upload). You will then see it available again to install
  5. Marc
    Please could you start a new topic, and provide all information including users and exact messages (note there is a code on the error page). I am not seeing anything related in your system logs
  6. Marc
    Please feel free to post up within our suggestions are if you believe there are areas you wish to be changed. Please bear in mind however, there may well be technical reasons for this.
  7. Marc
    Good luck in getting what you need there 🙂
  8. Marc
    There is no way in which to force a response to be in a set format at the present time unfortunately
  9. Marc
    Could I please check you are looking on the latest release. As mentioned in one of your other tickets there, you are running an old releasde
  10. Marc
    Just my curious nature 😄
  11. Marc
    While I can certainly see that on your screenshot there, it seems it is not working on your server
  12. Marc
    According to our details on file, you appear not to be using the latest release. Please could you ensure you are working on the latest and then let us know if you are seeing the same?
  13. Marc
    I have escalated this for you in a ticket so that one of our devs can take a look
  14. Marc
    Im a bit lost as to what issues you are having here. What reason is it you need to know where the item itself is saved?
  15. Marc
    This can only be EXIF not working on your server. You would need to contact your hosting company to correct that
  16. Marc
    Completely understand there, and if its something which is stopping you upgrading we would of course take a look beforehand. When its something like that which is not really causing you any issues, we would generally ask you to update first of all. Glad to see you are now there though 🙂
  17. Marc
    This has been added for you, as per your ticket
  18. Marc
    This has now been done and a new invoice generated
  19. Marc
    As mentioned above, you would need to either purchase a custom theme which has its navigation like this, or employ someone to create a theme in the manner you choose. There is no way in which to do this as a built in item
  20. Marc
    You mention you have the same issue. Are you using varnish cache? If so, please disable this as this was the cause
  21. Marc
    The only thing that can cause this is if EXIF is not present in the image, or EXIF is not working correctly on your server. Have you tested uploading on our site in the test area?
  22. Marc
    Thank you for letting us know, and glad to hear you got the upgrade through
  23. Marc
    Have you tried that? Im asking as while it would indeed be regenerated, it would then be generated without the plugin detail, so shouldnt be causing you errors then
  24. Marc
    I can understand that, however we do need to be able to test fully without these items on there, so unfortunately is a necessary step in this case.
  25. Marc
    This can be caused by many things, so you would need to submit your own ticket if needed and we can advise accordingly
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