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Marc

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Everything posted by Marc

  1. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  2. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  3. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  4. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  5. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  6. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  7. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  8. Marc
    This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.
  9. Marc
    Having taken a look at the description of the new access items, you would need advanced access, so would need to request that as you are not embedding only things you have posted on your own account
  10. Marc
    No problem at all. I will close this one down for you, and enjoy the rest of your day.
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    Those are the defaults that you are setting. It will not reset it for all users unless you select "Reset all members to default preferences" in the top right of the notifications page in the admin CP. I believe this is likely what you are missing here. If the user wants to switch it themselves, they can do so from their own notification options on the front end
  13. Marc
    Do you have an example post I can look at?
  14. Marc
    Please could you confirm if this was the case or if you have updated access details?
  15. Marc
    It will not show in the store. It shows only in the client area after purchase. If that person has already made the payment, test this on a new purchase
  16. Marc
    You need to check your htaccess first of all, ensuring you have nothing in there but our default htaccess content. Your server is incorrectly redirecting at some point, and this is the most likely cause
  17. Marc
    Im actually a little confused by your response there. The fun response was to say that what Randy said was correct and what you should be doing there. There wasnt anything to add to the response. My apologies if you didnt take it that way
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Marc
    You actually have an installation at that URL currently, which is why it cannot be reset. You would need to delete it first of all. Visiting that URL shows it is still present
  21. Marc
    Glad to hear it 🙂
  22. Marc
    Please check to see if you are running PHP 8.0.17. If you are, disable zlib, as that is what is causing your issue. There was an update and PHP have broken things. We have a workaround in the next upcoming release for this
  23. Marc
    It looks there like that is within a 3rd party item, is that correct? You would need to contact the uthor of that item this being the case
  24. Marc
  25. Marc
    It would seem your tables are likely using the compact row format. You need to ensure your tables are using the dynamic row format. If you are unsure how to do this, you would need to contact your hosting company on this
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