Marc

In your admin CP, if you click on the bell icon in the top right, you will see members needing to be approved there. Alternatively, you can also see those at member>members within the admin CP by filtering as appropriate using the tabs

Please see if you can replicate on our site, and also provide the images zipped if you can

Hello, Sorry there was some confusion here. I thought I had passed you the guide. Here it is https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access With regard this part The process of giving access hasnt changed for a long long time. To the degree Im not sure its actually been any different ever since I have worked for IPS

Im a little confused as to what you mean there. This is dedicated support. Its simply in a different location.

As mentioned in the PM, I immediately deleted those from your message. You need to update them in your client area as shown in the guide, rather than in the PM system

You would download this from your client area. Go to your client area, click on your license, and you will se the button to download in the top right

Did you have all patches installed? No, you would be uploading only that one file.

I would suggest uploading a fresh copy of that file from a fresh download. I am not seeing any issues this end

I have created a ticket for you on this, and escalated to our development team for further review. Someone will be in contact as soon as possible

This would be in our next release, which tends to be monthly

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Support has actually changed and is done here. We still have access to your account, and can get things to a ticket when needed, dont worry. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

What has happened there, is for some reason the forums application hasnt been unpacked. What you need to do is the following Upload a fresh set of files from your client area, in order to ensure that the forums upgrade files are now present Go to yoursite/admin/upgrade and complete the upgrade Once done, you will likely find that application is disabled, so go to System>Site Features>Applications and select to enable it again This should resolve your problem, but of course if you have any further issues, let us know

It may well be this is a bug, but I have tagged our developers so they can advise for certain on this. If it is we can get it logged for resolving in a future release

We cant really answer that question, as it depends on what exactly you want to achieve. However thats not what is causing the ability to upgrade at no cost. It's the fact you have "No charge" set on the upgrade part. So someone can indeed upgrade with no charge to themselves

You shouldn't have any of the issues you mention there with the latest release. However I would say that timeouts may well be server related also. That you will only really know once you have updated. Of course these things use newer technologies than we used over a decade ago though, so that should indeed make a difference. And we also point out issues as you hit them in the latest releases with the support area of the admin CP. For example, if you are not using INNODB (a large contributor to speed issues when not being used), it will tell you in that section. We don't actually support upgrading from 3.x any longer, but the upgraders are in there if you want to give the upgrade a go. I would suggest on something that is so old, you do a test conversion somewhere first of all to see the results. Content itself should indeed translate over to the new version correctly, along with avarars you mention. Ranks are slightly different in that while they can, it will need some playing to get them to show in the same way. These days we use achievements in the core platform rather than ranks, which is a much much larger system (think instead of 1 point 1 post, you get x points for y achievement. And you choose what those are). You can see more about the achievements item here We also added more to it here You can choose whether or not you keep your own ranks when you upgrade, or whether you ditch those in favour of the new default set of ranks, badges, and achievement rules. You can even import those after the event using the xml files directly if you wanted to keep your own, then decide to switch afterwards. Of course with an upgrade of this length of time, things are quite a bit different in places. I would however very much encourage you to make the jump to our latest products, as I think you will find they benefit you a lot. If you look at this, get to the point of testing and you think "This isnt something I can do", its worth checking out the providers section. There are quite a few people who offer legacy upgrades as a service. https://invisioncommunity.com/third-party/providers/ If you have any further questions, please let me know and I will try to answer as best I can for you.

It has not been addressed in the core platform as of yet, no.

That issue was actually resolved back in 4.6.10, so its likely that user was deleted prior to that fix

Unfortunately not. I am not seeing any, as my colleague mentioned, but that could be because Im a guest and you intend that. It also could be the issue you are saying you are having. We dont know if they are showing for someone but cannot be selected, can be selected but its not showing a language change, or arent showing at all. And if so, for whom. If you could provide that information, we can certainly take a look.

Glad to hear you got the problem resolved there 🙂

Stuart has already responded to you on the ticket. Please check your email as you will see the response there. Just letting you know in case you missed that 🙂

Glad to hear it 🙂

Please could you determine what exactly is happening?

As mentioned above, if you can provide us with the relevant access, we can take a look