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Marc

Invision Community Team
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Everything posted by Marc

  1. Marc

    Php 8

    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc

    Php 8

    When running 3rd party items, you would always be in this situation. The minimum requirements have change for version 4.7 for example Have you checked your server error logs as mentioned?
  3. Marc

    Php 8

    This being the case, please disable all 3rd party items and then switch. Its likely you have a 3rd party item which is not yet compatible with PHP 8. Also please check your server error logs, as when you get a blank screen like that, it usually will indicate there has been an error that will have been logged
  4. Marc

    Php 8

    Have you checked that minimum requirements are being met? It sounds likely they are not. Please use the requirement checker here once you are switched to PHP 8
  5. Sorry, Im not sure I understand what you mean here. Are we referring to facebook login or otherwise? And if not, what error is it you are getting now?
  6. I would suggest checking with the theme author first of all, as that does seem to have been included somewhere, which is what is causing the error
  7. You will need to contact your hosting company on this issue. The system is picking up that path from your PHP configuration, so it is there it would need to be fixed. Only your hosting company can answer the question as to where
  8. Im a little confused as to what you mean here. That is already the case, via "reward "as mentioned above
  9. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  10. Glad to hear you managed to get that resolved
  11. You would need to ensure you are an alternative contact for that installation, or that you are logged in under that account to post up a ticket. There doesnt appear to be an account under your name with this conversion
  12. The fresh installation will not have the files its trying to use there, which is why you would not see the issue. Have you restored your database at any point?
  13. These hold data relating to logins and data mapping what items a user has posted in. We cannot really recommend mixing and matching data from different points in time
  14. Please go to System->Support, and select clear cache. Once you have done that, check again and it should have corrected your issue. If it doesnt, please check this on a default unaltered theme, with no 3rd party items enabled in the first instance.
  15. There is no built in way to achieve this, so have moved this to community support for further discussion
  16. Self-hosted licenses are not transferrable as per EULA unfortunately.
  17. Sorry to hear this has been an issue for you. The reason this happens is because the files are already present at that point, as its those new files that its checking against. We do show in the release notes that the minimum PHP version has changed, and this is something you should always check before a major upgrade generally. What the requirement checker there is for is to tell you what you need to fix in order to move the upgrader forward, however it is very much in the upgrade process. The only way back at that point is to revert to backup, or fix the issue in question. This is not the case. Im not sure where you got the impression you are not being supported there. The answer to your question would be to update your requirements or revert to the backup taken before you started the upgrade
  18. Glad to hear you have that resolved.
  19. Something on your server is providing proxy IPs for your users, which is what will be causing you issues there. You need to contact your hosting company to resolve this problem. In System->Settings->Advanced configuration, you can switch on "Trust IP addresses provided by proxies?" which may work around this.
  20. I was able to register with facebook, then log out, then log in again using facebook. Have you since resolved this issue?
  21. I see my colleague has now corrected the issue for you and completed your upgrade. Should you require any further assistance, please let us know
  22. I see that you have restored to backup there and my colleague has resolved what seems to have been the issue on your database. Please let us know if you have any further issues of course
  23. They should not have to log out, no. Please could you let me know which alert on your system, and I can then take a look, and escalate if needed
  24. You need to check your admin group and check the limitations you have set on editing content. This can be found on each group in the content tab, under the editing section
  25. The answer to this would be not to upgrade until the authors update those applications to be compatible with the version you are upgrading to. What you have done here is upgraded on the same day as release, so the authors of your 3rd party items have had no time to check compatibility and release updates. I see you managed to get that sorted and no longer need a restore. Please let us know if there is anything else we can assist with
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