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Marc

Invision Community Team
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Everything posted by Marc

  1. Glad to hear you found what you need, but do let us know if there is anything else you are unsure about.
  2. It is actually likely what Terabyte mentioned above could have been causing your issues too. Glad to see you got the upgrade through, but you should really sort that problem out also
  3. Of course. And the correct thing to do 🙂
  4. That sounds more an issue with your mysql instance than anything else there
  5. Statistics are showing with no problem on my end. Please clear your browser cache and then test this again. It looks to be the same issue with your google maps
  6. No problem. I have created a ticket for you on this so that we can take a look
  7. I suspect its not actually set in your conf_global.php file there. Could you please confirm you have this line 'sql_utf8mb4' => true
  8. This would indicate your database is not currently using UTF8MB4 on your site. I would advise reverting to backup at this point, and then actioning items showing within the support area of your admin CP
  9. Do you have an example of this so we can take a look for you?
  10. A ticket has been created for this, and someone will be in touch once we have been able to review whats happening
  11. Indeed this was fixed in the latest 🙂
  12. No, you should still be able to see both of those. Are you checking this on a default unaltered theme with no 3rd party? I am seeing them no issues on this end
  13. Please could you first of all try upgrading to the latest release and trying this again. If you are still able to replicate (I suspect you likely will be able to) then we can get a ticket sorted for this to be looked into further for you
  14. Of course our recommendation would be to go for one of our products here. Our cloud environment is built specifically for our platform https://invisioncommunity.com/buy
  15. Are you able to replicate this other than that one item? Im not able to replicate on this end at all.
  16. If you have it set up so that the topic is storing the comments, then the rule has to be on topics not on the article at present
  17. I can see its an issue on there. Could I please confirm the order in which this happened, as Im unable to replicate. Did you add the topic before editing or after editing?
  18. You can indeed use downloads with S3, yes. However bear in mind you have issues already with your connection speeds to S3, so you would want to get that resolved first. With regard the manual upload, this is not possible from the marketplace. Only direct from the author if they allow this
  19. Glad to hear that resolved your issue 🙂
  20. You have a ticket open already on it. I have just responded so you can see that
  21. Im not sure I understand the issue here. The image that is on that share item is indeed present in the post
  22. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. If you take a look at the following guides, these will help you along your way Of course if you then have any further questions, please let us know
  24. In the top right you should see an "Advanced theme editing" button. This will bring up all templates if needed
  25. Please respond to the ticket you had created on this, and we can certainly then advise for you
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