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Marc

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Everything posted by Marc

  1. Marc
    If you do have designer mode enabled, then please do try without it enabled. Designer mode shouldnt really be enabled on a live site
  2. Marc
    Please disable 2 factor authentication, or provide answers in the notes in your client area
  3. Marc
    I would be best to point you in the direction of another topic where these questions have already been answered
  4. Marc
    Glad to hear that was resolved for you.I will get the ticket closed down, and thank you for letting us know.
  5. Marc
    yes, thats no problem at all
  6. Marc
    No problem. 🙂 As mentioned, there is no problem you requesting support for someone if that needs to happen. You just need to ensure you are added as an alternative contact if that is what is going to happen
  7. Marc
    If you have converted from another platform, profile fields may well have been imported.
  8. Marc
    You would need to use designer mode if you wish to access the core CSS files in the latest release
  9. Marc
    There would be no problem with flagging multiple spammers on the system it a small space of time They should be removed on the basis they are spam accounts. Whether or not they would affect SEO would depend on what has been being posted on your site. If you have hundreds that have all been posting, then it would of course be taking space. You can use search on the members section of the admin CP to search for members which fit your criteria and then use the prune link provided as needed.
  10. Marc
    No problem 🙂
  11. Marc
    Have you switched off disk template cache, as recommended? I cant actually see where you are having issues on my end
  12. Marc
    You can delete the contents of that folder, with the exception of the index file, should you need to do so
  13. Marc
    I have created a ticket for you on this, so we can take a closer look at what is happening
  14. Marc
    You are using PHP 7 at present, however we recommend PHP 8, and as it mentions in the message there, we are in the process of migrating to PHP 8 entirely
  15. Marc
    Clear cache button in support in the top right will clear some, but possibly not what you need. You can also disable an application and enable an application With regard the setting it's the "Enable template disk caching?" setting on the "Server Environment" tab. If its switched on and you are having issues constantly, I would suggest leaving it off
  16. Marc
    In answer to this question by the way. You can switch it to database, save, then switch it back.
  17. Marc
    If your database is serving quicker than the disk, if files are not always being saved first time, if you are limited on disk space. There are a number of reasons that may be the case. Usually its when things arent being saved to disk properly or in a timely manner, and it leads to things like the above
  18. Marc
    You need to let them know there are items processing for 308 seconds on a mysql system table (that means its related to mysql itself, and not any particular database)
  19. Marc
    It may be related to the INNODB tables, which is something you need to resolve. However given that even opening the login screen for the admin cp (its doing very very little there) is slow, I suspect its actually server related. As mentioned by my colleague above, you actually have system tables that are running slow queries there. Those arent related to the site in any way.
  20. Marc
    It would be worth checking what you have bought there, as we dont actually allow the transfer of licenses between people.
  21. Marc
    You need to ensure all your tables are using INNODB which will have an effect on performance. I would say however, even logging in is very very slow on your server
  22. Marc
    I have reported this issue, thank you
  23. Marc
    I have hidden your last post, but have the slow query log. Simply as it has your database name on it. I will take a look and see if there is anything I can see there
  24. Marc
    If its happening a lot, I would actually advise disabling it. Its not suitable for all server environments, and it seems in your case it isnt
  25. Marc
    It is actually only things on the front end of your site that are taking a long time to load. I suspect one of the server status updating items. I would suggest disabling these one at a time to see what is happening there
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