Marc
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Everything posted by Marc
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Have you checked to ensure they have permission on the modules for guests? The error would indicate an issue with module permissions
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You would need an external POP3 email in order to receive emails. You would then add those details to commerce for incoming email. We do not provide an incoming email service
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System->Settings->Email is where this can be found. It would either go from our cloud email account or if you have an external email supplier, you can set up their details there.
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We would need an example link in order to take a look, and you would need to be an alternative contact on that account if you wish for us to look. Assuming it's the one you selected there. Please confirm
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You have to switch on this, which I have just switched on for you
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Have you switched hcaptcha on within your admin CP?
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Custom blocks are available only with the pages application, which is why you are unable to find this block.
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I will have a go with that, thanks
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Glad to see you got the upgrade through 🙂
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It likely means permissions are an issue on your server. Check if you are using suPHP or suExec. If so, you will likely want to make sure nothing is set to 777 or 666 on the server
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Member rank points not calculating properly
Marc replied to Nigel Moore's topic in Technical Problems
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please also let us know the member ID -
We would not provide support over zoom. What we would need is an example member and example club, along with access. Once we have that, we can take a look
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In addition to the above, you will want to ensure you can update your server to a compatible version of PHP. On this upgrade, you are likely to need to upload a fresh set of files and upgrade from /admin/upgrade. The reason for this is you are going to need to update to PHP 7.4 to upgrade, and Im not sure 4.3 will work on that version. In general Make sure you can obtain newer versions of any plugins/applications that are needed Make sure you can obtain newer versions of your theme Make sure your server can meet the latest minimum requirements Test if you can do so first Most importantly - Ensure you have full backups of both files and database, and that you can restore them to fully working order if something should go wrong.
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How can I restrict creation of feature fo club Leader?
Marc replied to kmk's topic in Technical Problems
Club leaders are indeed able to manage the club itself, and add items. There is no way around that as this is the function of a leader in terms of how the software was developed. There is no way in which to set up templates for clubs at present -
I would certainly suggest disabling that and checking again before anything else
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You would need to go back to the cron area, and get the new command to run
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As mentioned above, I would need this
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That is available on all instances. It should be the bottom left item in your admin CP
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Please add email address instead of display name. You appear to be using email for login
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It will be yes. Bear in mind you have just set it up to run as cron. If they weren't running efficiently previously with traffic, they may well have simply been running late.
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You have indeed if you have done what you said there. This is why Im not seeing any issues. You should have no problem installing a live install from what I can see at present, but if you do have any issues, of course let us know
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There are no applications available to upgrade
Marc replied to webmaster1's topic in Technical Problems
Sorry about that. We have just corrected the issue, and your site is updated for you -
Please clear your browser cache, disable any browser plugins, and try this again. I am not seeing any issues when visiting System->Site Features->Applications on this end
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There is no way in which to amend the timing of tasks unfortunately.
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We would not be creating a poll for this. As a self-hosted customer, you should have access to your own database to run queries.
