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Marc

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Everything posted by Marc

  1. Marc
    Sorry to see you are having issues there. I have created a ticket for you on this, and someone will be in contact as soon as possible.
  2. Marc
  3. Marc
    No problem at all. Please let us know if you have any further issues
  4. Marc
    If you click on the 3 dots in the top right and click on share, it will give you a link to that post directly. Also, in terms of quoting, you can actually quote only parts of quotes if you wish to do so. Highlight the text part in any post, and you will see "quote selection" show up. For example I have quoted part of your post above 🙂
  5. Marc
    I'm not sure I know what you mean there. If I've missed answering any concerns from above, please let us know.
  6. Marc
    Please confirm what emails. Are these also expiry emails? Please update your access details on file, as currently they appear to be incorrect. We can then get this looked at for you. Please update your access details so we can take a look at this for you.
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. Please ensure any bugs are reported here in the support area. Just so we don't miss these 🙂
  8. Marc
    This is not something available any longer unfortunately.
  9. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc
    Please could I clarify here is this is related to emails from our client area, or emails from your own sites? It's not clear from the messages here which its referring to as the first messages appear to relate to ours and the latter to peoples own.
  11. Marc
    Glad to hear you got that resolved 🙂
  12. Marc
    Glad to hear you found the resolution to the issue there.
  13. Marc
    If you are getting that message then its related to a ban somewhere. This may be the spam service, which you could look at the logs for, or that you have set an email ban (it sounds very much like it may be the latter). So please check those first of all. If you still cannot see where it is, please update your access details and I can then take a look for you
  14. Marc
    Unfortuanetly there isn't at the present time. Please feel free to post up within the suggestions area, if you would like to see these options appear in a future release
  15. Marc
    Taking a look at this one is what you are looking for I believe https://invisioncommunity.com/forums/topic/468130-using-the-online-version-of-google-fonts-is-against-gdpr/#comment-2897836
  16. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  17. Marc
    Please check this on a default unaltered theme with all 3rd party items disabled. Both of those things happen on the default platform already.
  18. Marc
    There are 2 different answers here. To clarify: If the page you are referring to is created within the software in pages. You can click the star icon at the side of the pages application, and also set the page itself you have created as the default page (use the dropdown at the side of that page) If the page you are refering to is outside the software, then there is no way to do what you are looking to do, unless you move the software out of your root folder, to a subfolder such as 'community' etc. You would then create your own links somewhere on your page to get to your community software.
  19. Marc
    No problem. Glad to hear that resolved the issues for you. It will likely be because it will have removed a lot of the cached data and rebuilt it during the upgrade (thus changing permissions to whatever the default would be). I would suggest if you are using rsync, just make sure its replicating permissions
  20. Marc
    Glad to hear you have that resolved. Glad to see you are now on the latest release 🙂
  21. Marc
    Sorry, you would need to be a little more specific on what you mean here. What is the maximum for what?
  22. Marc
    Taking a look at the topic there, we should have possibly created a ticket for you on this, or asked you to message the detail to us directly. I can certainly mention this to our other support staff too so that we are aware. Of course, as mentioned by Randy above, if you do have things that are sensitive you need to discuss you can always ask for a ticket to be created if needed. Note this should only be done if it is indeed sensitive information.
  23. Marc
    Indeed, it will have simply been time for it to populate around the globe. This isn't really anything that can be resolved by yourself or us. It's simply a case of waiting unfortunately. Glad to see its sorted for you though 🙂
  24. Marc
    These were hidden so as to hide sensitive information. We have the details, dont worry. The queries where its showing issues are nothing special in terms of how they query the database there. They are quite simple queries. Unfortunately, this is more a hosting issue than one with the software. What I would say is you still have issues with tables and not being INNODB, as shown in the support section of your admin CP, along with the software not being on the latest release. You should address both of those first of all.
  25. Marc
    There is also the possibility that 8 and 8.1 do not have all the requirements for the platform to run. So it would be worth running the requirement checker while running those versions to check this https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
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