Marc

Has the queued task completed? Please take a look at the background tasks on your dashboard

Believe you both may be missing this

Please upload a fresh set of files from yoru client area, then run the upgrade from /admin/upgrade . This should resolve the issue for you

The issue with duplicates we can see and will look into. The issue with broken images is unfortunately the operating system, as mentioned. You would need to update the operating system to correct that issue. Guilty as charged you're honour

No problem. Of course if you see issues arise elsewhere, let us know

I would certainly ask where they linked it from

If its hitting limits you believe are not set, you would really need to contact your hosting company. Thats not something in which the software itself could break

Please update your site to the latest release of the software. There have been bug fixes with emojis

Ad blockers can cause all manner of issues unfortunately. While they are great for blocking what you want them to, they will also catch things you dont want them to

Looks like this may not have made it, and its in the next release. Sorry about that

That is indeed a broken image, but doesnt look like it was attached on that post. I suspect its been linked from an attachment elsewhere and that post has since been deleted (along with the attachment)

The answer however would still be the same there. If you have an internal server error, you need to check your server error logs and get what that error contains

The players and what they can play are determined by the device in which they are being played. Unfortunately it seems they are simply not able to be played by the embedded player on that device

Sorry to see you were having issues there. I have now completed this for you, and you should be good to go.

You need to ensure you are sending a user agent, or it would indeed be blocked there

Sorry to hear you were frustrated by your interaction with us here at IPS. Please allow me to explain the methods in which were followed here. First with the PM situation. We would always update via the topic where possible. There are times where we may well respond, and log off. Therefore colleagues would be able to continue the support where we left off for the day. Ordinarily you would be informed we cannot provide support via the PM area, and you would need to post again in the topic. My colleague appears to have assisted via the PM system there somewhat instead, from what you have said. So indeed has actually gone the extra mile to assist you. Sorry if that has caused confusion of course. With regard the issue in question, as there are so many different configurations in a self hosted environment, its not always clear what we are dealing with unless we can actually see it. The issue could well have been anything from folder permissions, file permissions, mod_security blocking, file/folder ownership on the system, Cloudflare problems, lack of the file being overwritten, an issue with the upgrader itself not picking up the correct files, caching of PHP files by the server and a myriad of other problems. Of course, you know your server environment, so know what is present. Unfortunately we don't, and therefore the 'simple check' isn't always something possible, and the correct answer really would have been to check your permissions, and if you are still having problems, to contact your hosting company for assistance. My colleague took a look for you instead, rather than you going back and forth with your hosting company, in order to see if we could get you back online quicker. On a self hosted environment, there is only so much we can do to assist, unfortunately. While we will look in at times to see if we can assist, when it's a permissions issue. That's generally something you would go through with your hosting company. We do pride ourselves on going the extra mile at times for our customers, and of felt we had done so in checking the issues with your upload and permission issues there. Once again can only really apologise if you feel we haven't done so on this occasion. In any event, I'm glad to see your site is back up and running.

As mentioned by my colleague, there was an index.html file that shouldnt have been there, that was causing the issue

When that is disabled, please rebuild the search index from System->Settings->Search

You have an issue with a 3rd party item there. The column in question is actually not one of ours.

No problem. Glad to hear that worked for you 🙂

You would upgrade your site to the latest release to get the fix there 🙂

Thanks for the confirmation 🙂

No problem. Please let us know if you see any further issues

Please upgrade to the latest release. There was a patch for this issue on 4.7.5, but we have just released 4.7.6, so the fix will be in there

This has now been resolved in our latest 4.7.6 release. Please upgrade to that release if you are seeing this issue. If you have the same problem after upgrading, please let us know.