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Marc

Invision Community Team
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Everything posted by Marc

  1. If you are resending items which have another method, those would not resend. The issue is you were previously using your own mailing method of PHP mail on your own server by the look of it. SO yes, switching to cloud email would resolve that going forward.
  2. I will let you know the outcome once the ticket has been resolved there.
  3. I need to know which user you are logged into the admin CP as, when you are seeing those missing
  4. I have tagged our devs in case there is any update on this. As far as I am aware, there have been no changes to what was originally stated above, however our developers are better placed to know this
  5. I have created a ticket for you on this, so we can take a closer look for you
  6. Glad you have what you need 🙂
  7. They are both better than mine 😄
  8. there is a difference between KB and kB also. The former is also 1024 and the latter 1000. I think the world does it just to confuse us all, personally 😄
  9. I have just caught up with that ticket for you, and responded. Please check your emails for my response.
  10. You dont seem to have the correct htaccess in place. You need to upload this from your admin CP, which you can find in System->Search Engine Optimization
  11. No problem. Please let us know if you have any further problems
  12. Have you recently switched to PHP 8? If so, have you ensured you have switched your cron job also?
  13. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. You would need to contact the author of that items for assistance in the first instance
  15. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Have you disabled everything to test this one? I ask as you gave quite a lot of errors showing at the moment in your system logs relating to 3rd party items
  17. That would indeed cause the issue 🙂 Glad you found what was causing it
  18. I have flagged this to our developers so they can take a look
  19. Are you running any caching on the server there? If so, please disable this and check again
  20. I have created a ticket for you on this, so we can look into it further
  21. No, this would be for templates, rather than text blocks
  22. I have forwarded your ticket on to see if this can be done. Someone will be in contact as soon as possible
  23. Please could you also confirm who you are logged in as?
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