Marc
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Everything posted by Marc
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Image Feed Settings (Unable to Deselect Minimum Rating)
Marc replied to JohnCourt's topic in Technical Problems
Glad to hear it John 🙂 -
That would actually indicate your server cant contact the license server, rather than there being an issue with your key. Please check the server you are running that on, can externally connect to remoteservices.invisionpower.com
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You would do this by clicking to log in on the front end, then clicking the forgotten password link at the bottom
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I understand what you are saying there, I am simply informing you of the facts relating to the error you are experiencing. You have an issue whereby the system cannot write an item to your disk (as stated in the message you posted). The general cause of this would be permissions, or the files still remaining on disk (usually with a different user) I would suggest double checking this, as I just informed you how how many items you had installed, which I got from your admin CP that I was logged into.
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Glad to hear it 🙂
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That account is actually now locked. It is not the correct details unfortunately. I have checked this on the front end, as well as admin CP
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Also make sure when you uninstall that item, it doesnt still exist on your file system. I suspect it may be It is worth noting here, you currently have 97 third party items on your system. It would be well worth your while going through these thoroughly and evaluating if you actually need some of them. The more you have, the more likely you are to have issues. This and the issues with your server environment are a recipe for issues unfortunately.
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The issue you have there is related to permissions and the software being able to write. You would need to address that in order to correct the problems you are having with installation. You would need to remove that item if its causing you problems due ot the original installation error. Most of your issues here appear to have been related to your hosting environment unfortunately. I would ask, have you considered cloud hosting where you would not have to deal with any of the server side of things? I feel it may benefit you, given what I have been reading recently.
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I am not getting that far as the password or username is incorrect
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No problem at all. Enjoy the rest of your day
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I have taken a look at the email error logs there, and it is actually your outgoing email provider that are blocking these from being sent "We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail." It seems you are hitting limits on what you can send with your email provider. You would need to contact them for a resolution on this. The software itself is actually doing what it is designed to do, and sending the email. But your outgoing email provider is refusing to send these
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Support is actually here, so you are posting in the correct place. We have simply moved it 🙂 I would need to know more about what you mean by "They are being sent as bulk" here. If this is that they are being sent in batches via task, this is actually intentional. Notifications are sent instantly, unless there are a lot of a specific item. At that point they are put into the queue system to be sent instead. Now on to the issue at hand, in you not getting notifications. The first thing you need to do is ensure you are up to date. You appear to be quite behind with updates
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Ive tagged our devs on this, to see if they can advise on this.
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Admin CP details
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Please check those details. The login details appear to be incorrect there.
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Glad to hear you have that resolved 🙂
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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There is no built in option for this at the present time, unfortunately. If you would like to see this appear in a future release, please feel free to post up within our feature suggestions forum
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Notifications no longer sent since migration from self-hosted to Cloud
Marc replied to David N.'s topic in General Questions
Yes, you can switch to SMTP and set up google mail if needed -
You would just search that text, in the same way you would search for anything else
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What browser and OS are you on? Im not able to replicate this on your site when I am testing
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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I have created a new ticket for you on this Which task are you referring to? The person you are talking to there has multiple that are an issue
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No problem 🙂
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Notifications no longer sent since migration from self-hosted to Cloud
Marc replied to David N.'s topic in General Questions
If you are resending items which have another method, those would not resend. The issue is you were previously using your own mailing method of PHP mail on your own server by the look of it. SO yes, switching to cloud email would resolve that going forward.
