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Marc

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Everything posted by Marc

  1. Marc
    Both of these issues you ned to contact your hosting company about. We are unable to assist with hosting related problems unfortunately.
  2. Marc
    Please visit the support area of your admin CP, and apply the patch shown. This will resolve the bulk mail issue you are experiencing.
  3. Marc
    Please visit the support area of your admin CP, and apply the patch shown. This will resolve the bulk mail issue you are experiencing.
  4. Marc
    Please post a ticket to our account service team, who will be able to get that sorted for you. Click on your license in the client area, select to create a support request, and you will see a contact us link in the description below the 2 options for support
  5. Marc
    In the first instance, please upgrade to the latest release of the platform and then run the task again. If they are then still showing, I can get this escalated for you
  6. Marc
    Glad to hear you found a solution there 🙂
  7. Marc
    There are always ongoing changes to our APIs. Please feel free to post up within our suggestions area if you wish to see specific things added however
  8. Marc
    This information isnt something returned by the REST API at present, unfortunately. The poll object will tell you the questions and how many people have voted for each item only
  9. Marc
    I understand, however I would need an example to look at
  10. Marc
    Please could you try disabling the enhanced join date plugin you have, then see if those still occur? I note that is being loaded on both those errors
  11. Marc
    For further clarification, the items that will be affected will be items you added while you were on 4.7.5, that were added before the patch was applied
  12. Marc
  13. Marc
    This will cause you more issues rather than less. You should try to upgrade every version that is released in order to keep up with changes and bug fixes. What you should also do however, is ensure your 3rd party items are updated and are compatible before you upgrade. This is what has caused you issues, rather than the upgrade itself
  14. Marc
    For context, the task runs every minute. Over 7 days, there are 10,080 minutes. So that would not be enough, even if they happen to be all running at separate minutes of the day
  15. Marc
    Please disable every app and plugin, and then try to install one from the marketplace. At present there are 34 hooks being run before that error, and its likely one of those is causing an issue
  16. Marc
    You would need to test this on a default unaltered theme in the first instance. The layout issues you are seeing there related to your theme unfortunately.
  17. Marc
    This can usually only be reset as part of the main URL reset. You should use a URL you will use going forward for testing. Many tend to use a subdomain for this purpose, so it can be pointed to whatever server needed for testing. I have gone ahead and reset on this occasion
  18. Marc
    Its also worth checking your server error files, as that will tell you exactoy what is being hit
  19. Marc
    I cant think of any way to do it other than a multistep, as you mentioned there
  20. Marc
    You would need some criteria to base these on. Have you tried something like featuring those items, and using that as a criteria for what you wish to promote?
  21. Marc
    This would only correct items going forward. It would not correct anything that was added at the time there was an issue
  22. Marc
    I would start by disabling all mod_security to see if that resolves the issue first of all. Then is that works, at least you know it is indeed that causing the problem
  23. Marc
    This is correspondance via your email, so you would be checking there
  24. Marc
    Thank you for the confirmation 🙂
  25. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Please bear in mind, we are trying to assist based on the information given. There is no advantage to us in any way to "waste time and give you ideas" while providing support.
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