Marc
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Everything posted by Marc
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Marc replied to Axel Wers's topic in Technical Problems
This was resolved in the latest 4.7.7 release. Please upgrade your site to resolve this issue, and if you are still seeing any issues at that point, please let us know -
Downloads issue when uploading on chunk basis
Marc replied to PatrickRQ's topic in Technical Problems
This was resolved in the latest 4.7.7 release. Please upgrade your site to resolve this issue, and if you are still seeing any issues at that point, please let us know -
Future Publish date can not be edited
Marc replied to Christian Meixner's topic in Technical Problems
This was resolved in the latest 4.7.7 release. Please upgrade your site to resolve this issue, and if you are still seeing any issues at that point, please let us know -
This was resolved in the latest 4.7.7 release. Please upgrade your site to resolve this issue, and if you are still seeing any issues at that point, please let us know
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Very glad to hear you have a working solution there 🙂 If you wanted to resolve the issue so you can use nginx, you would be best to post in the advanced self hosting section, or indeed hire a server admin to take a look at that for you
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Keep original aspect ratio sometimes deselected?
Marc replied to David N.'s topic in General Questions
No, if you change one of the sizes and deselect it, then it would be deselected -
Keep original aspect ratio sometimes deselected?
Marc replied to David N.'s topic in General Questions
I mean someone has edited the image, and changed the sizes, where you show in your image. Thats the only way that would be deselected. If you believe this not to be the case, and you can replicate this with a new item, please let us know. -
Its likely what has happened is that its been manually set at some point. Edit that block, then delete the number in there. It should then set itself the next time most online is hit
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Click on your name in the top right, then you will see "Manage promoted items". From there you can delete those promotions
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Developers have been tagged to see if there is anything further we can think of here, but unfortunately with it being server related, and a test site, there is only so much we can do in terms of support there
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No problem at all. 🙂
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Glad you are getting to the bottom of it. Unfortunately running so many 3rd party items will at times lead to issues such as these, and disabling should always be the first course of action
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Keep original aspect ratio sometimes deselected?
Marc replied to David N.'s topic in General Questions
It should always be selected unless the image has been manually resized in some way. -
Have you checked all requirements after you have switched to 8.1 using the requirement checker?
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That will actually be the same issue as above
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Its very likely this is 3rd party here. If you take a look at your system logs, you have many error relating to the considerable number of items you have installed there. Some of these are also in the clubs area of gallery
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Is there a way to assign a separate paid member ID?
Marc replied to Michael Hamaoka's topic in Technical Problems
Actually you could do this by using products rather than subscriptions. Create a product with a recurring payment In the "Benefits" section, click to create a license key When someone purchases, they will then be given a license key for that purchase. This will show under their purchase within their client area on the front end (Store>Manage Purchases, Click the purchase) Outside the software, you can then check that license key with the following URL (replacing the relevant parts with your URL), and after enabling the API for this (see the guide below) https://yourSiteHere.com/applications/nexus/interface/licenses/?check&key=1JR4P-2Y4W-Z2KA-RVWE-FA0J This will give a json response with the license details if the key is correct. See the following guide for more information
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Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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^ this will be where your issues is
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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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Let us know if you have any problems once you have switched
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Thank you for reporting. I have reported this internally for you
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MFA (2FA) login error after forums migration
Marc replied to panzerscope's topic in Technical Problems
A ticket has been created for you -
Please could you confirm its this specifically? https://invisioncommunity.com/forums/topic/470546-the-problem-with-the-gallery-v-474/?do=findComment&comment=2915141 I ask as I dont believe that is in the latest release. Could I also ask if you have tested on a default theme?
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Could you please clarify here. Have you reported these bugs previously? If so, please could you point out where, so I can see what is happening with those.
