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Marc

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Everything posted by Marc

  1. Marc
    Also ensure you are checking this on a default theme if possible.
  2. Marc
    Our developers have been tagged on this so as to provide further information if needed.
  3. Marc
    It would indeed be a question for your hosting company there, unfortunately. I will move this to advanced self hosting though, as there may be someone else who can answer the questions you have there
  4. Marc
    You would need to contact your mail provider on thi sissue, as the error you are getting there is coming from them. It may well be that SMTP is not configured, or that you need to use a different prototol. But only they will be able to tell you one way or another.
  5. Marc
    As mentioned, really this is a question for your hosting company. I could say that you are unlikely to see them in invision, however you will have other things in your hosting such as control panels and the likes it may cause problems with. We cannot advise on items outside of the invision platform unfortunately.
  6. Marc
    This is a question better asked of your hosting company. However I would point out there that there isnt really a question. You have asked if its correct, but havent actually said what you are wanting it to do. I would say, denying all html is probably not advisable
  7. Marc
    Ah, didnt realise they had done 13 with that device. Actually thought it was only android 12 (with the exception of the lite)
  8. Marc
    We are unable to advise on direct removal of items from the database, unfortunately. I have moved your topic to our community support area, in case others may be able to assist you with this
  9. Marc
    I have tested this a few times and unfortunately Im unable to replicate on this end at all. any more information you can gain would be helpful. One thing I would say on the samsung one, is that its quite an old device. It may well be that which is causing issues
  10. Marc
    These are likely to be being caused by people on samsung devices using the samsung browser. Unfortunately there isnt anything to resolve it at present, as its genuine text they are posting
  11. Marc
    I would very much suggest contacting your hosting company on this. What it sounds like is happening, is its not picking up the default as index.php on your server. Also check there is no index.html file in the folder. It may be as simple as its picking up html files first as the index
  12. Marc
    OK, please could you provide an example club and user. We can then take a look for you
  13. Marc
    This looks to be an issue with your theme. On the forum main page, you should be able to add a sidebar
  14. Marc
    First thing I would suggest doing is checking your server error logs once you have upgraded to see if anything is being logged there. I suspect that it may well be. Try disabling all plugins/applications once you have upgraded if you are having issues, using recovery mode. This is something else which may cause you problems
  15. Marc
    You couldn't just switch it out. You would need to refund, then invoice. So I would do it in the following manner Click "Cancel/Refund" on the original item, so that its refunded, they are returned to their original group etc, as normal. When asked, set it to add to credit rather than refund Create a new invoice under that account with the new item, and save Click to view the invoice, and select "Charge to account credit"
  16. Marc
    Please update the access details on file. At present they are incorrect
  17. Marc
    No problem at all 🙂
  18. Marc
    Also, are you running any plugins on your browsers that may be causing this?
  19. Marc
    If you are getting a few of these a day mentioning it to you, could you please check what browsers each are using, what device, and also if they are using any special keyboards or plugins on their mobile/browser?
  20. Marc
    The name is not sent at that point, no. At that point, they are a guest
  21. Marc
    Glad to hear things were sorted 🙂
  22. Marc
    Customisation of anything would technically be possible. However you would need a designer in order to help you achieve this on your theme, and possibly by plugin depending on what you want. You can change the wording by translating in the admin CP. If its just working, please see the following 2 guides which show how to do this And
  23. Marc
    Glad to hear you got what you needed there. 🙂
  24. Marc
    Glad you found what you were looking for there 🙂
  25. Marc
    Have you checked this wasnt a user that someone has then deleted?
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