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Marc

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Everything posted by Marc

  1. Marc
    I have created a ticket on this so we can look further into the issue for you
  2. Marc
    Wouldnt that mean everything changes? 😄
  3. Marc
    No problem at all. Glad we could get you going
  4. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc
    Check you are using TLS 1.2, which may be what is causing you issues Sorry, on re-reading that, check you have the correct license key added to your site. Please, try again now.
  6. Marc
    Our infrastructure is indeed built on AWS, yes
  7. Marc
    I would need to know who you are trying to log in as. I am having no issues at all logging in with the details on file.
  8. Marc
    Are you running any caching there at all?
  9. Marc
    Unfortunately not. You can have people able to moderate their own blog, but there is no way in which allow only delete and not edit.
  10. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  11. Marc
    Could I confirm you have tried manually entering these? By this, I mean not using any password manager or anything? This would only show if the password is incorrect. Also, has anything changed just prior to this?
  12. Marc
    No problem at all 🙂
  13. Marc
    The only way in which to return to a previous release of the platform, would be to restore your backups (files and data) to a previous point in time.
  14. Marc
    No need to apologise. I vent about facebook regularly 😄
  15. Marc
    Take a look at the following which discusses what backups we do on your site In answer to your other questions We would provide your backup as soon as reasonably possible. For example, if this was requested on a Friday night, its likely it would be Monday morning. If you requested it midday on a Wednesday, its very likely someone will provide it pretty quickly (for example if you requested now, I would probably see it shortly and get it done) People request backups for various reasons. Some just like to have a copy for their own peace of mind, some because they use the database for stats and more. There isnt any real reason for you to hold a copy yourself unless you really want to, but of course the data is yours, so if you want a copy you just need to ask and we can sort it for you 🙂
  16. Marc
    There is no way in which to specifically state the order in which items are imported when you select multiple files for import
  17. Marc
    Those arent related and are resolved on a future release. I will get this reported so we can look into the speed issues
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  20. Marc
    You would need to speak to the author of those plugins, this being the case
  21. Marc
    I have created a bug report on that. Thank you for letting us know
  22. Marc
    We use s3 on our cloud environment, so the software is indeed compatible. Of course, you would need to ensure your hosting is using 1.2
  23. Marc
    Please try again now
  24. Marc
    Have created a ticket on this one for you also
  25. Marc
    This would be an issue with your locale unfortunately
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