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Everything posted by Marc
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problem register
I have just taken a look at what you have there. I would advise on checking what you have entered there, as you are using a regex that is not allowing anything
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problem register
The user you are trying to sign up with there already exists on your system.
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Cannot change user email addresses
If you are unable to locate the issue from the above, please PM me the email you are trying to change to, and I can take a look
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Banned User - Can still react to posts... how do I stop?
The user was banned entirely just after 11pm, and the reactions were at 4pm (uk time on my end). There has been no interaction with that user in any way since they have been banned from the site. The only other way a user could have been banned before that is if the user was given over 50 points, as per your settings, in warning points. Points on your system expire after 30 days, so the user never hit 50 points, and therefore only had posting restrictions, not a ban
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PWA app icons and splash screen not displaying correctly
Are they always consistently inconsistent on a consistent server?
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Screenshots out of order when upload a new version to a file
Its still with our developers 🙂
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Screenshots out of order when upload a new version to a file
Im not sure where it is you read it changed between beta 1 and 2. As mentioned, I have brought it to the attention of our developers
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Achievement Badge Not Being Awarded Every Time A Rule is Fired
I have created a ticket on this, so we can look further into the problem
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My site is down / slow
Thank you. I will get this passed on so they can be looked into
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Achievement Badge Not Being Awarded Every Time A Rule is Fired
Could you please give me an example user and items that were promoted, so I can take a look?
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My site is down / slow
I did indeed see those. I was asking if you are still having the issue at present, before I pass the information on about past incidents
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BUG: Widgets and Whoops Issue.
I have flagged this up to our developers for you
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Turning off club forums
Please update your site to the latest release of the platform. Its likely what you are seeing there is a bug
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My site is down / slow
Im not seeing any issues currently. Are you still seeing this?
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Banned User - Can still react to posts... how do I stop?
I would need an example of that member. If they are still able to react, I suspect they are not actually banned, as they would only be able to see the ban message
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Bug: Form Text and 0 Values
It is indeed in the latest beta
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Support tool restore default theme Nexus
I have created a ticket on this so we can take a look for you
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How can view Notifications sended?
Thee is no capability for this at present. If you wish to see what email notifications have been sent, you would really need to be using something like sendgrid, which tracks what is sent
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Support tool restore default theme Nexus
There isnt a tool which will restore just the commerce part of things. You would need to go through each of the templates and revert them if you wish to do just that product. It would be advisable to contact your theme developer
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Forum topics disappeared
As mentioned by my colleague above, you really need to contact your hosting company on this. If things are disapearing without any interaction from yourself, its probably way outside of your software that this is happening
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Missing Commerce Support
No. I mean in Members->Staff->Administrators. If you do not have full permission in there, this is likely to be your issue
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Missing Commerce Support
My suspicion would be that you do not have the admin permissions to see it there. What user are you logged in as
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Edit text files under Pages > Media
There has certainly been an issue with parent2 creation. I would advise removing that theme entirely. Please place lavendar 2 under parent 1, and let me know what it is you have tried to override there, that you believe hasn't been overridden.
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Marketplace Closure
Fixed These were 3rd party Information will be available on this nearer to the time.
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Edit text files under Pages > Media
Im a little confused by this statement. Parent2, is not currently a parent of any other theme, nor child of any theme.