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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  3. Marc
    Do you have a specific item you can point me to that should show please, John? Twitter, it may well be them unfortunately. Promotion to social media sites is something very likely to be removed because of this. They are simply making it hard work to deal with them of late
  4. Marc
    There isn't a way in which to do that, unfortunately.
  5. Marc
    The way of doing that at present, as mentioned above, would really be through the activity streams. You can set up streams that will be available to all users too if needed. Please take a look here, which shows more on that There isnt really a "one page shows all" thing that you are describing there though.
  6. Marc
    Please add any further information to your ticket rather than to the topic here
  7. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  8. Marc
    We do have changes that we want to make within the commerce area of the software for future releases. So we very much welcome all feedback of course. I would however point out here that "Unheard" is incorrect. All feedback is looked at, however, not everything will make it into the software.
  9. Marc
    Well, that was an easy one 😄
  10. Marc
    Version 5 doesnt yet exist 🙂 More information will come out over time, but there isnt much I can provide in way of information at present
  11. Marc
    This would indeed be more a suggestion than a bug 🙂
  12. Marc
    Glad to hear you managed to get that sorted 🙂
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    Something there is stopping me from logging in as users. Is this something on the account provided? I would need to be able to do this in order to check the issue
  15. Marc
    I can access your sftp and admin cp yes, but there is nothing for us o correct here. You have simply uploaded to a location which is not where your site is located
  16. Marc
    Yes, thats the one. The problem you have there, is that the location you have uploaded to (and that which you added in the client area) isnt where your software is installed. If you look at the path you have when you log into your sftp, you will see this is not the same location as when you look in the support area of your admin CP
  17. Marc
    Unfortunately not. Its timing out
  18. Marc
    Please check the sftp details there, as they are refusing access
  19. Marc
    They should actually be below that list in another section showing you can install. If you are not seeing that, please ensure you access details on file are up to date so I can take a look for you.
  20. Marc
    There is no way in which to download whole albums at once
  21. Marc
    Applications and plugins that are added to our marketplace are reviewed by our development team to ensure they meet our marketplace standards. However these are indeed 3rd party. Any 3rd party code added to a site could potentially carry risks
  22. Marc
    Before we continue any further, please could you update your site to the latest release?
  23. Marc
    There would be no ticket system in version 5, no
  24. Marc
    If the URL is formatted the same, then they will indeed have the same issue
  25. Marc
    Check your emails. When a ticket is created on your behalf, its on email
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