Charles

An issue was fixed today impacting communities in the EU region using video transcoding services. The transcoding services were not properly recognizing requests for transcoding a video as US vs EU and therefore failing.

Actually I said I agreed with you 🙂 I was just wanting to clarify if you literally could not use it or if you just did not like it.

We are experimenting with auto-publishing blog posts to the forum and using that for comments. We will see if it works 😀

This is a pretty old topic. Which part were you wondering about?

I am curious to understand why you say you “can’t use gallery” in this situation. I understand you have a clearly strong preference for the page to not reload (and I agree with you) but, while perhaps not a perfect solution, it does not stop you from browsing images.

Our team will look at your import request tomorrow. That team is not 24/7 so does not work weekends 😀

Just a friendly reminder that we offer free transfers from Classic to Cloud and a credit for your existing license. Feel free to contact me with questions or to schedule a Zoom call to discuss 😀

You posted in the “my site is broken and it’s my server’s fault” section 😀 I moved it to general help area.

Yes, just email accounts@invisionpower.com and they can take care of that for you.

Thanks for confirming everything is working!

Update on Live Topics: Live Topics will be available as an open beta in the April release. It will be available to all package types during the beta stage without limits.

It sounds like something outside of Invision Community is doing… something.

That does sound kind of odd. Almost like something is being cached somewhere.

When you say integrate with Events how would you see that working?

Just teasing new Courses feature in production but I mean it DOES support "required" Courses so maybe I could make you 😉

For those of you on Creator Pro and up: you can move your community to our EU region at no cost. Just contact support if you want to move.

For those of you with communities in our EU region: We deployed an upgrade today that will see about 20% increase in data query performance.

Someone asked and I wanted to clarify: the data stored centrally is just metrics. There's no member PII in that. It's simply the raw numbers and activity data.

We will soon be announcing some statistics and reporting improvements that will be available to both Cloud Platform and Classic self-hosted editions of Invision Community. Look out for a blog entry on that soon! I did want to talk about one addition to reporting and statistics that will not be available on Classic and do a quick preview: per-item reports. You will be able to see a view of the popularity of a section (specific forum, gallery album, download category, etc.) or item (forum topic, gallery image, file, etc.) over a time period. For example, you could see a graph showing which hour/day/week/month had the most views in an individual topic. Right now, stats only show total views and has no count for by hour or otherwise when that view was made. Cloud's backend systems handle the tracking, counting, and logging of views. This data is stored centrally outside of your master database so if you ever wish to go from Cloud to Classic, this data would not convey. Report data can include possibly millions of data points so, for performance, some larger reports may be queued. This means that Cloud will calculate the report and deliver it to you in a few minutes. This ensure that intensive data reporting does not cause timeouts for you. This is the first step in several other reporting and statistics improvements we have planned. We are also working to tie statistics into actions in the future. Think things like: stats discovers a previously dormant member has become active again and initiates a process to welcome them back. Or maybe stats discovers a member who previously only posted in Product A forum is now looking at Product B forum so stats tells your CRM to flag a possible sales lead. We are excited to be able to offer these enhanced services by leveraging the backend power of the Cloud platform!

This is one of those behind the scenes improvements that you do not know happen but we still like to tell people about. All media that is uploaded to your community (images, videos, any sort of files) is now automatically replicated to a write-only backup within 5 minutes of upload. This means that backups of your media are basically continuous now. This part is not new but as a review.... For databases, we have two levels of backups: daily and weekly. Our daily snapshots are for catastrophic recovery and are extremely robust as they are replicated internally. The weekly backups are what I call "convenience backups" which might sound strange but let me explain. The weekly backups are not as robust as the daily snapshots but they are more easily restored. This allows our team to easily diagnose issues, assist you with recovering accidental deletions/configuration issues, and compare today to last week/month (we store several weeks for recovery purposes before old backups purge). We find having these two types of backups lets us be more agile in restoring service for both "major" events and "whoops" events. As always with Invision Community, your data is your data. At any time you contact support and we can send you a full export of all community data for your archives.

Can confirm this will have Commerce integration for paid courses. Also for sure will do integration with Live Topics in a future release but we want to wait for Live Topics standalone to mature a bit first.