Everything posted by Lindy
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Sporadic 403 Cloudfront Errors
Sorry for the inconvenience; we have deployed a change on our end to hopefully alleviate this concern.
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'Community not found'
Your community is under heavy Denial of Service attack. We will send this to a ticket for one-on-one communication.
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IPS Cloud - downtime on 21st March
We share your frustration and I assure you that although this is the first major outage event in years and we have a solid 99%+ record, we are taking this very seriously and have already taken both internal and vendor related steps to minimize the risk of this happening again. We have also made improvements to our status and communications system so you remain better informed throughout these unlikely events. I'm deeply sorry for the inconvenience this event has caused. Cloud clients with further concerns are welcome to send a support email and we will be happy to discuss. Thank you!
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Security Certification
We are ISO27001 compliant, however, the certification process is still pending. We will also have more publicly consumable reports available in coming months. In the interim, you may find us on the CSA STAR registry and you are of course welcome to contact us via email for more information and specific questions. Thank you!
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Commerce app: Requirement for guest checkout
Unfortunately, not every suggestion or request will reach the product, or at least within the timeframe requested. Data and privacy protection is something we take very seriously and as a provider to customers worldwide, we receive a significant amount of requests to assist customers in achieving local regulatory compliance. While we respect the DSK's position, Commerce was not designed or built to accommodate guest transactions with no corresponding account and incorporating the changes necessary to comply with this regulation would be a measurable effort with very little gain/ROI. It's not something we have necessarily dismissed indefinitely, it is simply not on the radar in the foreseeable future for the reason cited above -- there's low demand and considerable development involved in making the platform do things that are counterintuitive to its chief goals, and thus, lacking the technical provisions for same.
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Request to Download Old Version
I'm sorry, we are unable to distribute old and insecure versions of the software for download. Perhaps if you can share the issues you're experiencing, someone might be able to push you in the right direction.
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MaxMind Improvements
Thank you for posting this - we will take a look!
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Transfering credit account to the client area
I'm sorry for your frustration. I've gone ahead and done this for you as a courtesy one last time, but unfortunately, the IPS retail system and the Marketplace are two different entities - the funds are not commingled. Doing this compromises the accounting on both ends, so the best way to do this moving forward would be to withdrawal the credit from the Marketplace and submit it to the client area as a normal payment. I apologize for any inconvenience this may cause and thank you for your understanding and cooperation.
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Hump Day: farewell 😔
I truly appreciate the fresh perspective and positive energy you brought to us, Jordan. I wish you the very best in your future endeavors and have no doubt that you will carry that ++ vibe wherever you go. 🙂 You are certainly leaving a void, however, I'm hopeful you'll continue to check in, let us know how you are doing and sprinkle some of that magic Jordust™ that the community has come to love and appreciate. Best of luck! 🙏
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Your support is AWFUL
I'm sorry for the delay and your frustration. Your transaction was caught by our fraud screening filters with an unusually high risk score. This transaction should have been automatically declined, which would have provided immediate feedback. I apologize for the lack of communication. As noted in your ticket, we have manually approved your second transaction. We appreciate the opportunity.
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Important notice about your Invision Community cloud package
This ONLY impacts legacy "Standard 25" and "Plus 40" customers at this time. If you did not receive an email, it is because you are not on those packages and no further action is necessary.
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Important notice about your Invision Community cloud package
On January 22, 2022, cloud service will be temporarily suspended until such time that a new package is selected. We felt this was a better (albeit less than ideal) alternative to automatically upgrading packages. There will be a 60 day grace period to reactivate an account on a new package, or receive a full backup of the account. After the 60 day window, the account would be purged, per data retention policies I hope that answers your questions and helps alleviates some potential fear and uncertainty.
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Way to Disable Upgrade Banner?
Yes; by upgrading. 🙂 Seriously though, there is no other way to dismiss it permanently, I'm sorry.
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Hump Day: A Refresh Has Arrived!
I appreciate the feedback, candor and your kind words as well. Annual payments are something we would still like to explore and if we can modify the infrastructure to accommodate both, I personally have no issue with doing so. It will be something we revisit at a later date. I am truly appreciative of this post; your earlier post(s) troubled me personally as being evil, disconnected and full of marketing fluff is not the image we want to project. I'm grateful you provided the opportunity for the dialogue to evolve, for feedback to be heard and actioned and to witness some of the thought and care that went into some of these changes behind the scenes. I apologize that our communication missed the mark and again appreciate the constructive feedback and patience while we digested and acted upon same. I'm all in on the group hug.
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Invision Community 4.6.0 Beta 1 is live!
Please make it 8PM on a Friday (EST) and be sure to run the upgrader on mobile with 2% battery life left. Thanks and tell the boys in support Lindy sent you!
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With zero notice my site is now NOT SECURE
I apologize for your frustration. I have chased down your ticket and responded accordingly.
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Hump Day: happy bday to me
- Provide alternative to patch install without FTP access
It should fetch the delta via http. FTP is a forced option. Double check the file / dir permission requirements and submit a ticket if those are correct and it's still prompting for FTP.- PayPal changes effective March 11, 2021
If you're using it for true mass payment purposes, you should still be within the spirit of the AUP. That policy suggests you would not be in compliance, however, if you are making payments through the system on an individual basis. In any event, there doesn't appear to be any technical changes or impact; it's merely a clarification of policy.- Don't show me an update if I can't download it....
Sorry you're having difficulties, @MorriganIt's certainly not been a wonderful 10 months, by any stretch. 😞 I'm also sorry the notifications are causing you stress. They're intended to emphasize the importance of updates - if you're like me, you've likely clicked the "remind me later" button on OS updates a few dozen times before actually going through with it. Unfortunately, there is no distinction between licensed/unlicensed at this time - if we recommend an update, it's recommended regardless of license status. Nonetheless, I truly understand and empathize with the sentiment -- these are difficult times for many and we don't necessarily want reminders. I'm sorry this has been an example of that for you. I hope things improve for you soon.- Support team issue! the support is missing here!
Hi there. Thanks for taking the time to share your feedback and I'm sorry for your disappointing support experience. I've taken the liberty to review your ticket history as well as your community itself. I counted almost 50 third party plugins, 15 third party applications for a total of over 200 "hook" points. That is, by most definitions, a fairly significant amount of modifications. There is nothing inherently wrong with that and we of course welcome and encourage you to personalize and tailor the software to meet your needs, however, it does limit the amount of support we are able to provide. I often use an automotive analogy... there are some vehicle owners that make a significant amount of customizations to their vehicle. Some, such as cosmetic changes (tinted windows, spoilers, etc.) have no real impact on the integrity or reliability of the vehicle and there are no warranty issues with the dealer. If, however, you add an aftermarket device designed to change the behavioral parameters of the vehicle (eg. an ECM 'tuner', an electronic device that plugs into the ODB port, an aftermarket head unit, etc.) - it is not a realistic expectation for the manufacturer (and dealer) to warrant and support the vehicle unless the concern is directly related to a "stock" defect or root cause. In the case of your current support request (RSS feeds and image dimensions) - I've looked at the origin feed and the height/width attributes are indeed being sent in the feed itself. Invision Community simply imports what is provided in the feed. You would, as noted in the request, unfortunately need to work with the feed author to remove the hardcoded attributes in the feed. I wish I had better news for you and I understand how difficult and frustrating it is sitting between developers/manufacturers and third parties/aftermarket, as a consumer. Thanks again for sharing your thoughts and I hope your experience improves moving forward.- Better representation of a banned user
Wouldn't it be easier to create a 'Banned' group for visual representation if you're going through that trouble?- Marketplace
The Marketplace is a service. While you are of course acquiring third party resources, you are not obtaining them directly from third party authors and it is really no different than other app stores. Your transaction is conducted through IPS and the Marketplace is a remote service. The point here is just to dispel the silly notion that we're in "breach of contract." The EULA makes clear the fact that a renewal is required for all updates, services, etc. To provide further clarification, an expired license does not shut off the software and you may continue its use in an "as-is" state (at time of expiration), but it does effectively render both the license and status as a customer as inactive. It is no secret that our company is based on the recurring investment model, so while we don't want anyone to feel held hostage to renewals and we try to reasonably accommodate all customers past and present, our decisions and prioritization of goals will ultimately be in the interest of those continuing along side of us, sharing our overall vision. With all of that said, this topic has been discussed several times and ultimately, the Marketplace was moved to the AdminCP for what I hope are obvious reasons. A significantly improved and smooth experience for the majority of customers who want a point-and-click experience, consistent with most non-classic "forum" platforms. We want to take every reasonable measure possible to ensure that when you click to install something from the Marketplace, it will be a successful and safe experience for you. We've tightened the framework around that to ensure you're notified with seamless updates from authors and anything installed through the Marketplace framework has been reasonably reviewed by us. We made the decision to disallow manual downloads from the Marketplace as it is entirely counterproductive to the goal we set out to achieve in the first place. I want to stress that you are welcome to contact an author for manual file provisions if you would like and we do not prohibit them from providing it. You may also purchase from some authors directly if you wish. The only caveat for both cases is, you would use the manual (old) framework to install and update these resources manually. A warning will also be generated because these are untested files - similar to Mac and Windows. Beyond that, we're not standing in your way of using the "old school" way - we are just not facilitating it as again, it is counterproductive to our goal of something that resembles more of a proper app store and not just a repository of "files." I'm sorry for the disappointment to those find the previous method to work better for them. As you know, we try to take on board as much feedback as we can - after all, there's no point to any of this without customers. Nonetheless, while we've heard the feedback loud and clear, we do not intend on reversing course on downloads or policy changes, so at this juncture, I would very respectfully ask that we move on to other, more actionable feedback items. Thank you as always for your continued business.- When plugin/application upgrades fail in 4.5
Hi there - it's been a while! That's exactly what I'm saying. I can't say never (because that always comes back to haunt us on the Internet) of course, but we have no plans to drop self-hosting at this time.- When plugin/application upgrades fail in 4.5
I always try to be honest and transparent, as you know - that doesn't mean what I say today will ring true forever and ever, however. There will most definitely be certain future services/features (those that depend on our infrastructure) that will be cloud / SaaS only and there may be changes to how we provide support in a self-hosted environment, but the on-premise segment of Invision is currently very healthy and viable - it would be silly to mess with that. 🙂 - Provide alternative to patch install without FTP access