Max

I have users hammering me over the same thing. They say the temporarily unavailable message happens regularly for them.

I have users hammering me over the same thing. They say the temporarily unavailable message happens regularly for them.

Sorry to hear you were having issues. It is unfortunate this has happened at a busy period for your site. We now have this resolved, as mentioned in some of our other topics. And of course we do take a look to see how we can reduce such issues going forward. The answer to both of your questions would be yes. 

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

It is scary, we had the exact same thing. During the NFL Draft on an NFL fan site. Very frustrating we never had problems on classic hosting. Now we are paying much more and it seems like there are always problems on big traffic days.

It is scary, we had the exact same thing. During the NFL Draft on an NFL fan site. Very frustrating we never had problems on classic hosting. Now we are paying much more and it seems like there are always problems on big traffic days.

It is scary, we had the exact same thing. During the NFL Draft on an NFL fan site. Very frustrating we never had problems on classic hosting. Now we are paying much more and it seems like there are always problems on big traffic days.

It is scary, we had the exact same thing. During the NFL Draft on an NFL fan site. Very frustrating we never had problems on classic hosting. Now we are paying much more and it seems like there are always problems on big traffic days.

Hi @Max, I cannot give a definite answer to question 1, but question 2 looks to be resolved as per Stuart's post in the other topic discussing this very issue.

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

We run a site that is NFL related and I have so many people telling me they couldn't access it yesterday during the NFL draft. This is our biggest day(s) of the year. I noticed the forums were offline this morning. I saw another thread and cleared my cache. But I had people reaching out saying they couldn't get in.

Two questions:
1. Is whatever issue it was, fixed?
2. Can everyone get on now without clearing cache? 

Our posts counts were much lower than expected yesterday, this is very disappointing. We didn't have problems like this when we were self hosted.

This is the exact same experience for us. We never had issues on our dedicated server. I love the idea of being able to scale with cloud hosting for our bigger traffic days. So far that hasn't been the experience and I am hearing it from the community.

This is so exciting. Would love to have an AI instance that has read every one of our posts and is available for questions. Tell me what x user said about this event in 2021.

Big dreams, I know.  🙂

The problem is that too many people want to throw AI at everything. I've seen loads of AI based 'executive summaries' on things like Helpscout, Amazon Reviews, etc that honestly do not offer much value.

We are happy with using signals and a mathematical model for this feature. @Matt Finger has been discussing building a LLM for many things, so it's an area we are interested in.

We are not using AI models at this time.
Client browser speed will be greatly improved in v5, we're already hitting high 90s in Pagespeed scores for mobile out of the box.

UI update has Ehren written all over it. Using your themes for past 10 years 🙂 Well done. 

Change this setting - and then the next time the "cleanup" task runs, say 'bye-bye'

This is the exact same experience for us. We never had issues on our dedicated server. I love the idea of being able to scale with cloud hosting for our bigger traffic days. So far that hasn't been the experience and I am hearing it from the community.

When we are hit by a network attack (which happens daily), our automation launches new instances to meet demand. On some occasions (a few times this year) there may be some degraded performance for between 1 and 5 minutes while scaling launches.
Earlier in the year we had an outage with our upstream provider which was incredibly frustrating.
No one likes degraded performance or downtime, let alone our team who are woken by automated alarms at 2am to come and deal with it, but it's the nature of the internet. When you compile a list it may look significant, but it's still just tiny blips in an otherwise robust service. We really do our best to minimise disruption and we'll continue to revise our alarms, scaling and database instances.

Looks like you replied. Our team will work further in assisting you and getting your community back online. 🙂 

They're on Cloud...

Seems to have come back after the recovery mode so I have escalated your ticket. Please check your email for further correspondence.

Isn't that the WP Login though?