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Randy Calvert

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Everything posted by Randy Calvert

  1. Randy Calvert
    Im not sure why you’re asking if you should leave. Do you really expect someone here to say you should? Regarding support via the forums… as a customer, I’ve found replies faster… I’ve found that other non-staff have been able to answer my questions with even more info than sometimes can be provided by staff AND I’ve found a ton of data from searching to help myself self-service. What I actually find most amusing is that you are complaining about not having email support but that case IS in an email now. You’re apparently not getting IPS emails. So I’m not sure how this being in an email would have helped as it’s already there. Regarding Xenforo… As already pointed out, the grass is not always greener on the other side. In addition to support issues there, I also see a TON of people there complaining about the lack of updates. It’s slowly turning into vaporware. Only you can decide what is right for you and your community but personally I don’t find Xenforo to be any sort of “upgrade”.
  2. Randy Calvert
    No. There is not. Filter transactions from your bank to show those payments. 🙂
  3. Randy Calvert
    Support by IPS staff is done from these forums. They have access to all of your client notes and if something requires more advanced troubleshooting, they can initiate an email ticket on your behalf. Starting on the forums allows other members to contribute as well as for others to learn and search similar issues.
  4. Randy Calvert
    Unfortunately this is a question for your hosting provider. IPS can’t control what they report or how they report it. It’s possible the database needs optimized or repaired, but again that’s something they would have to assist with. Also… if they can’t figure it out… IPS cloud offerings don’t have those restrictions. There is no database limits or even limits on page views anymore.
  5. Randy Calvert
    https://invisioncommunity.com/contact-us/
  6. Randy Calvert
    If you want a back button and other traditional browser controls, change your display mode in the manifest. Regardless of what mode you use, there is a button that will take the user up a level from where they are at.
  7. Randy Calvert
    Can your server reach IPS servers? Try something like wget https://remoteservices.invisionpower.com Do you have some sort of local firewall filtering outbound web requests?
  8. Randy Calvert
    If you have root level access, you might be able to check through the following command: curl --help all | grep -- --tlsv You should get some output that looks like: -1, --tlsv1 Use TLSv1.0 or greater --tlsv1.0 Use TLSv1.0 or greater --tlsv1.1 Use TLSv1.1 or greater --tlsv1.2 Use TLSv1.2 or greater --tlsv1.3 Use TLSv1.3 or greater If you don't see a line in there about TLS 1.2, you're most likely going to have a problem. There can be multiple lines, as TLS will negotiate to use the highest version that both sides have. But if TLS 1.2 does not exist, game over.
  9. Randy Calvert
    Export your PRODDB. Import it into a new database (DEVDB) Assign a mySQL username/password that only has access to the dev instance Copy the home folder of your prod site to the test instance (rsync or download everything and upload) On the dev instance, edit the conf_global.php file to update the mySQL info, and edit the board URL to reflect the correct URL of the test instance. This makes the assumption you're not using other external services such as Redis or Elasticsearch, etc. I generally would not setup cron on the test instance in case other tasks such as commerce billing run on your prod instance that would potentially end up as duplicates.
  10. Randy Calvert
    IPB does not have a default way of mass deleting IP bans. Manually editing the database is not supported and it is highly recommended not to touch directly unless you know exactly what you're doing and understand the potential repercussions. If you ignore this advice, I would HIGHLY recommend taking a backup just to be safe before hand. You make any changes at your own risk. I will not be held liable for anything that does not work as expected or if a suggested solution blows up your site. Copyright 2023 Randy Calvert. All rights reserved. (Is that enough of a disclaimer!?) Look in the core_banfilters table. You'll find all of the ban records there.
  11. Randy Calvert
    You would see it in your email. You cannot initiate a ticket but the staff can on your behalf. Check your spam folder to see if it’s there. They can also resend as well.
  12. Randy Calvert
    The file you need to import is \applications\core\data\achievements\ranks.xml You would import it into: ACP > Members > Achievements > Ranks Click on the "Import" button and find that XML I noted above in your local copy.
  13. Randy Calvert
    Actually not necessarily. mod_security can be controlled on a per hostname basis. You're likely to have problems until that mod_security error goes away. IPS cannot troubleshoot that as it's outside of the software. You would need to work with your hosting provider.
  14. Randy Calvert
    That is not possible. It's only based on publish date, not the event date. (It would also get more complicated for recurring events as those don't create multiple "entries" for each recurrence.) Sounds like an opportunity to submit it as as a feature request!
  15. Randy Calvert
    For forums… ACP - Members - Groups Edit the permissions of the appropriate group. (The icon looks like a lock.) One of the permissions is download attachments. Regarding Pages… I believe you would just want to disallow guests from viewing comments itself. I don’t see anything around attachments specifically within Pages comments.
  16. Randy Calvert
    Yes… that does happen when the server runs out of space. If they did not free up space in tmp though, it will not have fixed your problem. Simply restarting MySQL won’t fix this.
  17. Randy Calvert
    I would just report to them that /tmp is full. Let them figure out the rest. If it happens multiple times, they should be proactive in resizing the partition to meet the system needs. It’s very possible this is just a one off problem. I would not do more unless you see this happening multiple times personally if it were me.
  18. Randy Calvert
    It depends. Generally there should be processed in place to keep tmp cleaned. What size to make tmp varies from host to host. Some make it intentionally small to prevent certain types of system exploits. Others won’t even make tmp a separately mounted partition. There is no formal right or wrong answer on how to do it. Also remember… tmp is used as a temporary scratch pad. That means if you’re downloading a 10GB file, it might write it into tmp into smaller chunks. Even if tmp is only 500MB… because of that file being moved as needed to the permanent spot it’s fine. The bigger issue is how tmp is managed and if there is a process to clean things that are no longer needed in it. By the way… this is just my own observations managing Linux systems for 30 years. It’s not anything related to IPB or the software. It’s possible this is just a one off problem. However over time if you continually run into this issue, you should address with the host their strategy around tmp management.
  19. Randy Calvert
    Look at the second and fourth lines. Those are 100 percent full. That’s your problem. It can’t write new files (the MYIEF file) into tmp because it’s already full. You won’t be able to fix it from file manager. You typically would need to fix it from SSH as root or a privileged system user.
  20. Randy Calvert
    It’s a temporary path that is used during the download. It’s then moved to the permanent location upon completion. It can use used by many system services for activities until it is ready to do the final long term disk write. You might be at say 95% full which is letting small tasks execute, but downloading a file such as a marketplace file might fail with insufficient space.
  21. Randy Calvert
    /tmp/ is a partition. It’s like having a c:/ and d:/ on Windows. If either the main system partition or the tmp partitions are out of space, you’ll have the same problem. That’s something you’ll have to address with your hosting provider as it’s not software related.
  22. Randy Calvert
    ACP - Members - Groups Edit the group you want to change. Switch to the Content tab. The find the Deleting section. There are settings for hiding and deleting content there for that specific group.
  23. Randy Calvert
    That is not a broken image. That icon lets you change your avatar.
  24. Randy Calvert
    That is something if utilized, is a sever level function. It's meant to block unsafe code, but there are times it can block legitimate requests as well. Your host would need to help you with that. It's possible it might be in a control panel for managing your site, but again... it depends on which panel, if your host allows it, etc. That's why it's best to ask them how to disable mod_security.
  25. Randy Calvert
    Does this happen across multiple browsers? If so, you might check if mod_security is enabled. It's possible that a mod_security rule is interfering with the request. I would temporarily disable it and try without it.
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