No matter what anyone says, you're not going to like it. And that's OK. We all have things that we want. There are things I've wanted for *20 years*.
That's super unfair and not a fair comparison. Setting up a Shopify account was not something done by the development team. Matt did not spend hours setting it up taking away from other development efforts. It was done by the sales/marketing folks (Jordan, Charles, etc). There are different people within IPS that do different things. Some of that involves development, some of it involves other things.
Again... it's not about you or me. It's about what IPS needs for a majority of their customers. That's not on us to determine. What IS for us to determine is to look at the features that are there and make a decision if it works for us. If it does, great... use the product. If not, we look elsewhere.
Personally for me, while there are features I would like to see... the features that exist are more important which is why I'm still here. If that situation were to change, I would find another solution.
There has been about a dozen people who've commented in this thread asking for it over 6 YEARS. So while it may be important to some folks, it's not something that "everyone" is clamoring for. Again... it comes down to what does the MAJORITY of users need? If this is such important functionality, there are some great third party developers you could engage to create the solution.
But personally I think you're going a little overboard to say that IPS does not listen to its customers because a few feature requests that you want don't make it into the product.