Nick Sadler Posted November 25, 2023 Share Posted November 25, 2023 As it says above. Renewed licence and can't get into ACP. More detail here Link to comment Share on other sites More sharing options...
Jim M Posted November 25, 2023 Share Posted November 25, 2023 Renewing your license would not cause any issues on the site, just as an expired license would not cause this issue either. A 502 error would be coming from your hosting provider so you would need to contact your hosting provider for assistance. I have also removed your video from here as it is a public forum and exposed sensitive information, such as your license key. I would recommend removing the video from your service as well. Link to comment Share on other sites More sharing options...
Nick Sadler Posted November 27, 2023 Author Share Posted November 27, 2023 Thanks for the reply @Jim M I've deleted the video. I've logged in today and I have an error message saying my license key has expired. But it's not. When I renewed my licence is it a new key I need to enter in the admin area? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 27, 2023 Share Posted November 27, 2023 Click on "Check again" and then add your key if asked. Let us know what that returns, if anything Link to comment Share on other sites More sharing options...
Nick Sadler Posted November 27, 2023 Author Share Posted November 27, 2023 It asks me to log into the AdminCP and then I get the 502 error screen. Will speak to my dev first and see what issue is, as Ive had this earlier in the year too Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 27, 2023 Share Posted November 27, 2023 You need to check your server error logs there, which should give you a better idea of the issue. My guess is that something is blocking your site calling out to the license servers Link to comment Share on other sites More sharing options...
teraßyte Posted November 27, 2023 Share Posted November 27, 2023 @Marc Stridgen The site being unable to reach the license server shouldn't generate those multiple warnings in ACP, though. It's something that should be looked into. 😋 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 27, 2023 Share Posted November 27, 2023 16 minutes ago, teraßyte said: @Marc Stridgen The site being unable to reach the license server shouldn't generate those multiple warnings in ACP, though. It's something that should be looked into. 😋 While I agree, we dont know that is indeed whats causing it at present, and there are 504 errors coming from the server too Link to comment Share on other sites More sharing options...
Nick Sadler Posted November 30, 2023 Author Share Posted November 30, 2023 My users are now unable to log into the community, only admins! I use SSO plugin from the Invision Community, would that been affected by the recent changes of the removal of the AdminCP Marketplace? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 30, 2023 Share Posted November 30, 2023 Not in any way, no. If you have purchased SSO from ourselves, please update your admin login on file, and we can take a look and advise accordingly. Link to comment Share on other sites More sharing options...
Nick Sadler Posted November 30, 2023 Author Share Posted November 30, 2023 Thanks @Marc Stridgen I can now access the AdminCP panel OK, and I can refresh the license key, but both in the AdminCP and across the top of my community, I still have the 'license Key Expired' Link to comment Share on other sites More sharing options...
Robert Angle Posted December 1, 2023 Share Posted December 1, 2023 4 hours ago, Nick Sadler said: both in the AdminCP and across the top of my community, I still have the 'license Key Expired' Can you simply dismiss the messages? Link to comment Share on other sites More sharing options...
Randy Calvert Posted December 1, 2023 Share Posted December 1, 2023 If you know the license is valid, what happens if you click “check again”. If it does not update, it’s possible your server is not able to reach IPS’ license server. You would want to have your host check your server is able to make outbound connections to remoteservices.invisionpower.com. You would also want to make sure your host makes outbound requests over TLS1.2 or higher. (If it is trying over TLS1.1 it will fail.) In all of the cases I’ve seen, if you can’t update the license… it’s because something is blocking your server from reaching IPS. (There are a few situations where it was an IPS license problem but if that was the case multiple people would be reporting it.) Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 1, 2023 Author Share Posted December 1, 2023 5 hours ago, Robert Angle said: Can you simply dismiss the messages? No dismiss button and there is like 1800 of them! Thanks @Randy Calvert I'll speak to WPEngine and see if they can shed some light. BTW @Marc Stridgen the user access was a memberpress issue - just happened at same time. Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 1, 2023 Author Share Posted December 1, 2023 I got this back from WPENgine "I can confirm that we utilise TLS1.2 and 1.3 on our servers by default when reviewing our documentation here https://wpengine.com/support/platform-settings/#TLS_Version in terms of reviewing logs for outbound requests to remoteservices.invisionpower.com I dont appear to see any reference of it within our server logs it sounds like something is blocking us from accessing the required information in which our server IPs may need to be whitelisted to ensure that they can establish a connection if you are familiar with any method available from within the software or the service? Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 1, 2023 Author Share Posted December 1, 2023 THey suggested we could try set up a whitelist IPs connected to remoteservices.invisionpower.com also via the web rules to see if that helps if you are able to provide the list which are connected to it too? Is there is one or more IPs which are associated with remoteservices.invisionpower.com which we can then set up an allowlist? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 1, 2023 Share Posted December 1, 2023 There are no set IPs for that domain. They can change. So it would be a case of checking the IP at the time its being used, if you can only whitelist by IP address Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 1, 2023 Author Share Posted December 1, 2023 Thanks for getting back to me @Marc Stridgen The only other thing they suggested was to provide you with WPEngine platform settings and security documentation here https://wpengine.com/support/platform-settings/ https://wpengine.com/support/wp-engines-security-environment/ and see if there will be a conflict with any of thier settings then maybe see if an alternative or workaround. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 1, 2023 Share Posted December 1, 2023 We would not be able to assist you with your server settings unfortunately. We can only state you must be able to send/receive on the URL you mention above. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 1, 2023 Share Posted December 1, 2023 Could you update your access details on file? I can then see what error you are getting Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 1, 2023 Author Share Posted December 1, 2023 4 hours ago, Marc Stridgen said: Could you update your access details on file? I can then see what error you are getting Sorry - I don't understand. Is there somewhere I can record log in details? and do you mean for my forum or Wordpress site? Link to comment Share on other sites More sharing options...
Square Wheels Posted December 1, 2023 Share Posted December 1, 2023 10 minutes ago, Nick Sadler said: Sorry - I don't understand. Is there somewhere I can record log in details? and do you mean for my forum or Wordpress site? Go to the top of the page, click Client Area --> Manage this purchase --> Review / update access information. Nick Sadler, Jim M and Marc Stridgen 3 Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 4, 2023 Author Share Posted December 4, 2023 Gotcha. I've updated Admin CP .htaccess In my logs I noticed this as well Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 4, 2023 Share Posted December 4, 2023 It appears your admin CP login is still incorrect there Link to comment Share on other sites More sharing options...
Nick Sadler Posted December 4, 2023 Author Share Posted December 4, 2023 12 minutes ago, Marc Stridgen said: It appears your admin CP login is still incorrect there I've updated it again, please try now Link to comment Share on other sites More sharing options...
Recommended Posts