Nakamura RTS Posted November 29, 2022 Share Posted November 29, 2022 (edited) Hello, A handful of tasks appear to be getting stuck since the 4.7.5 upgrade, including (perhaps not limited to): publish clubrebuild sitemapgenerator viewupdates Could this be looked into please? Edit: there's nothing in logs as of now. Edited November 29, 2022 by Nakamura RTS SeNioR-, Adriano Faria and Ryan Cartlidge 2 1 Link to comment Share on other sites More sharing options...
Solution Jim M Posted November 29, 2022 Solution Share Posted November 29, 2022 This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command. SeNioR-, Ryan Cartlidge and usmf 2 1 Link to comment Share on other sites More sharing options...
Nakamura RTS Posted November 29, 2022 Author Share Posted November 29, 2022 (edited) 3 hours ago, Jim M said: This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command. Thanks for checking. The cron is something we just set up today in order to try and get around the issue of tasks getting locked. I can confirm though that it is running PHP 8. Right now there are 6 tasks that are locked/stuck. Manually restarting them does work, but they will get stuck again - at least so far this is what I've found today. Edited November 29, 2022 by Nakamura RTS Ryan Cartlidge 1 Link to comment Share on other sites More sharing options...
usmf Posted November 30, 2022 Share Posted November 30, 2022 We have two communities that were updated today -- same problem with some locked/stuck tasks that cannot be restarted. Our cron is set as usual, and we do have the updated PHP 8. Is there a fix for this? Ryan Cartlidge 1 Link to comment Share on other sites More sharing options...
Ryan Cartlidge Posted November 30, 2022 Share Posted November 30, 2022 I am having the same issues 🙏 Link to comment Share on other sites More sharing options...
Daniel F Posted November 30, 2022 Share Posted November 30, 2022 Are you calling the tasks via the cron option? If yes, have you updated the cron job command to point to the recent PHP version? Please see https://invisioncommunity.com/forums/topic/470836-problem-with-locked-tasks/?do=findComment&comment=2917324 🙂 SeNioR- 1 Link to comment Share on other sites More sharing options...
Andreas Grace Posted November 30, 2022 Share Posted November 30, 2022 Same problem here with the 4.7.5 update, self hosted PHP 8.1 and tasks set to run with traffic. I unlock them and they lock again next time. Nothing in logs. SeNioR- 1 Link to comment Share on other sites More sharing options...
Daniel F Posted November 30, 2022 Share Posted November 30, 2022 1 hour ago, Andreas Grace said: Same problem here with the 4.7.5 update, self hosted PHP 8.1 and tasks set to run with traffic. I unlock them and they lock again next time. Nothing in logs. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
usmf Posted November 30, 2022 Share Posted November 30, 2022 4 hours ago, Andreas Grace said: Same problem here with the 4.7.5 update, self hosted PHP 8.1 and tasks set to run with traffic. I unlock them and they lock again next time. Nothing in logs. We have the same problem here so far. Nothing is working on either of our communities to resolve this. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 30, 2022 Share Posted November 30, 2022 Please ensure all access details on file are up to date, as mentioned above Link to comment Share on other sites More sharing options...
usmf Posted November 30, 2022 Share Posted November 30, 2022 30 minutes ago, Marc Stridgen said: Please ensure all access details on file are up to date, as mentioned above I have done that, and all should be good. Thank you! Link to comment Share on other sites More sharing options...
Andreas Grace Posted November 30, 2022 Share Posted November 30, 2022 4 hours ago, Daniel F said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Access information updated, thank you. Link to comment Share on other sites More sharing options...
usmf Posted November 30, 2022 Share Posted November 30, 2022 One of our communities now has 8 locked tasks and one community has 6 locked tasks. Link to comment Share on other sites More sharing options...
Daniel F Posted November 30, 2022 Share Posted November 30, 2022 12 minutes ago, usmf said: One of our communities now has 8 locked tasks and one community has 6 locked tasks. Please review your cron settings, especially the path to the php executable. It seems that it's still using PHP7 to call the script! usmf 1 Link to comment Share on other sites More sharing options...
usmf Posted November 30, 2022 Share Posted November 30, 2022 Thanks. I am sending this to our tech guy right now to have him check it. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted November 30, 2022 Author Share Posted November 30, 2022 On 11/29/2022 at 8:16 PM, Jim M said: This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command. This was the fix after all, however, the tasks only went stable after we applied PHP 8.1. 8.0 didn't seem to do the trick. SeNioR- 1 Link to comment Share on other sites More sharing options...
Ryan Cartlidge Posted December 1, 2022 Share Posted December 1, 2022 How do we unlock a locked task 🤔 Thanks so much SeNioR- 1 Link to comment Share on other sites More sharing options...
teraßyte Posted December 1, 2022 Share Posted December 1, 2022 2 hours ago, Ryan Cartlidge said: How do we unlock a locked task 🤔 Thanks so much If the task is locked you'll see an open lock button in the tasks list in ACP to unlock it. Link to comment Share on other sites More sharing options...
Andreas Grace Posted December 1, 2022 Share Posted December 1, 2022 On 11/30/2022 at 6:09 PM, Andreas Grace said: Access information updated, thank you. Is there any update on that? I have received about ten configuration issue detected notices. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 1, 2022 Share Posted December 1, 2022 26 minutes ago, Andreas Grace said: Is there any update on that? I have received about ten configuration issue detected notices. Have you recently switched to PHP 8? If so, have you ensured you have switched your cron job also? Link to comment Share on other sites More sharing options...
Andreas Grace Posted December 1, 2022 Share Posted December 1, 2022 I am using the traffic option as I have already mentioned. Link to comment Share on other sites More sharing options...
Jim M Posted December 1, 2022 Share Posted December 1, 2022 3 hours ago, Andreas Grace said: I am using the traffic option as I have already mentioned. I was able to run these without error. However, I am seeing errors in your system log which are indicative that something is running when not on PHP 8. Could you please ensure that you are not accessing your database from a test install or anything on a server/folder that is running PHP 7? SeNioR- 1 Link to comment Share on other sites More sharing options...
Andreas Grace Posted December 2, 2022 Share Posted December 2, 2022 They do usually run when you ask them manually but it's only a matter of time until I get new notifications. Here is the current situation. My whole account is set to run on PHP 8.1, I can't think of anything accessing the database running PHP 7. Link to comment Share on other sites More sharing options...
Arcade King Posted December 2, 2022 Share Posted December 2, 2022 (edited) Same thing happened to us after the last update. We've been running PHP 8.1 for months now without issue. I manually unlock and run the task but it comes back next time it tries to run. Edited December 2, 2022 by Arcade King Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 2, 2022 Share Posted December 2, 2022 4 hours ago, Andreas Grace said: They do usually run when you ask them manually but it's only a matter of time until I get new notifications. Here is the current situation. My whole account is set to run on PHP 8.1, I can't think of anything accessing the database running PHP 7. I have created a new ticket for you on this 2 hours ago, Arcade King said: Same thing happened to us after the last update. We've been running PHP 8.1 for months now without issue. I manually unlock and run the task but it comes back next time it tries to run. Which task are you referring to? The person you are talking to there has multiple that are an issue Link to comment Share on other sites More sharing options...
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