CiberBob Posted December 8, 2021 Share Posted December 8, 2021 Hi, I am contacting you because I have just transferred my forum to a dedicated server and I wanted to update it but I have the following error Thank you for your help Link to comment Share on other sites More sharing options...
Randy Calvert Posted December 8, 2021 Share Posted December 8, 2021 (edited) You need to give your uploads folder and all files under it read/write permissions. Something like "chmod -R 777 /kunden/home/forumdrone/public_html/uploads/". That should set permission on the uploads folder and recursively all files/folders under it. You might need 755 instead of 755 depending on your host setup. If you're having problems with the set_resources folder, you'll most likely also have problems with other folders under it as well when you upload attachments, or edit themes, etc. Edited December 8, 2021 by Randy Calvert CiberBob, SeNioR- and Marc Stridgen 2 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2021 Share Posted December 8, 2021 This is correct. Somewhere your server is not allowing the creation of directories CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) Thank you 😉 Edited December 9, 2021 by CiberBob Thank you Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) The transfer changed a lot of permissions ?? do you know how to reset all permissions automatically? Thank you for your help Quote PS\File\Exception: CANNOT_MAKE_DIR (6) #0 /home/forumdrone/public_html/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /home/forumdrone/public_html/system/File/File.php(320): IPS\File\_FileSystem->save() #2 /home/forumdrone/public_html/system/Theme/Theme.php(5116): IPS\_File::create('core_Theme', 'f3d61c0ab17a1b8...', ' @media screen ...', 'css_built_1') #3 /home/forumdrone/public_html/system/Theme/Theme.php(2488): IPS\_Theme::writeCss(Array) #4 /home/forumdrone/public_html/system/Theme/Theme.php(608): IPS\_Theme->compileCss('core', 'admin', 'responsive', 'responsive.css') #5 /home/forumdrone/public_html/system/Dispatcher/Admin.php(101): IPS\_Theme->css('responsive.css', 'core', 'admin') #6 /home/forumdrone/public_html/system/Dispatcher/Dispatcher.php(109): IPS\Dispatcher\_Admin->init() #7 /home/forumdrone/public_html/admin/index.php(14): IPS\_Dispatcher::i() #8 {main} Edited December 8, 2021 by CiberBob Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2021 Share Posted December 8, 2021 1 hour ago, CiberBob said: The transfer changed a lot of permissions do you know how to reset all permissions automatically? Thank you for your help There is no way in which to reset permissions on your server through the software. That is a server related item, you would need to ask your hosting company about CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 Hello OK so his errors are because of a server setting it's not because of a permission (077....) setting on ftp files? Or some other problem with the script? My web host is looking but cannot find it at the moment. So I really wanted to be sure;) thank you so much Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2021 Share Posted December 8, 2021 3 minutes ago, CiberBob said: Hello OK so his errors are because of a server setting it's not because of a permission (077....) setting on ftp files? Or some other problem with the script? My web host is looking but cannot find it at the moment. So I really wanted to be sure;) thank you so much Generally it would be 777 for all folders in uploads (including the folder itself) unless you are using suPHP suExec. In that case it would be 755. CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) I made the change, always the errors: Quote IPS\File\Exception: CANNOT_MAKE_DIR (6) #0 /home/forumdrone/public_html/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /home/forumdrone/public_html/system/File/File.php(320): IPS\File\_FileSystem->save() #2 /home/forumdrone/public_html/system/Theme/Theme.php(5116): IPS\_File::create('core_Theme', '62e269ced0fdab7...', ' .cForumList .i...', 'css_built_1') #3 /home/forumdrone/public_html/system/Theme/Theme.php(2475): IPS\_Theme::writeCss(Array) #4 /home/forumdrone/public_html/system/Theme/Theme.php(608): IPS\_Theme->compileCss('forums', 'front', '.', 'forums.css') #5 /home/forumdrone/public_html/system/Dispatcher/Standard.php(260): IPS\_Theme->css('forums.css', 'forums', 'front') #6 /home/forumdrone/public_html/system/Dispatcher/Front.php(102): IPS\Dispatcher\_Standard->init() #7 /home/forumdrone/public_html/system/Dispatcher/Dispatcher.php(109): IPS\Dispatcher\_Front->init() #8 /home/forumdrone/public_html/index.php(13): IPS\_Dispatcher::i() #9 {main} + problems with the original theme: https://forumdrone.fr/ thank you so much Edited December 8, 2021 by CiberBob Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2021 Share Posted December 8, 2021 32 minutes ago, CiberBob said: I made the change, always the errors: + problems with the original theme: https://forumdrone.fr/ thank you so much As mentioned in the message itself there, the issue is that the sysytem cannot make a directory on your server CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) So we are sure that this comes from the server configuration on cPanel @Marc Stridgen? Does anyone here know how to proceed please? Thank you so much 😉 Edited December 8, 2021 by CiberBob Link to comment Share on other sites More sharing options...
Jim M Posted December 8, 2021 Share Posted December 8, 2021 40 minutes ago, CiberBob said: So we are sure that this comes from the server configuration on cPanel @Marc Stridgen? Does anyone here know how to proceed please? Thank you so much 😉 Yes, this is from server permissions. You will want to reach out to your hosting provider to ensure the proper permissions are set on your folders/files and owned by the proper user/group for your server. Only they will be able to assist you with this. CiberBob 1 Link to comment Share on other sites More sharing options...
Randy Calvert Posted December 8, 2021 Share Posted December 8, 2021 The ask you might need to make to your hosting provider is "can you make the /public_html/uploads folder AND all items under it have 777 permissions?". That 777 might need to be 755 if they're running suExec as Marc noted. If you have SSH access, you can also do this via SSH with the command I gave in my first post. (Just make sure the exact path is correct as I was trying to read really small letters and I did not have my glasses on.) CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 8, 2021 Author Share Posted December 8, 2021 (edited) For the moment my host cannot find the problem ... I have another forum host on the same server which is working fine; ( I do not understand So we have already done it and that does not solve the problem there are always errors in addition to having also: [[Template core/front/global/mobileNavigation is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Thanks a lot for your help 😪 Edited December 8, 2021 by CiberBob Link to comment Share on other sites More sharing options...
Mark H Posted December 8, 2021 Share Posted December 8, 2021 The base problem appears to be that your server is not allowing the software to create files/folders. Note the error: IPS\File\Exception: CANNOT_MAKE_DIR (6) You need to confer with your Host to both address that error, and also what permissions should be used for the files and folders in your webspace. Normally, folders are set to 0755 and files to 0644. (One other issue is that you are using an old version, 4.4.x, and need to upgrade. There have been hundreds of bug fixes since that version was released.) If that does not help, please let us know. CiberBob 1 Link to comment Share on other sites More sharing options...
Mark H Posted December 8, 2021 Share Posted December 8, 2021 Note: I have merged your two topics about this issue. (Please create only one topic for issues, as that prevents confusion and saves time.) CiberBob 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 9, 2021 Author Share Posted December 9, 2021 Hello, Thank you for your help the host has changed all the file and folder permissions still the same error he answers: « Using the debugger of my WEB browser, the error below is displayed: (index): 4629 Uncaught ReferenceError: ips is not defined at (index): 4629 (anonymous) @ (index): 4629 » Thank you for your help Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 9, 2021 Share Posted December 9, 2021 Your hosting company will see that error, as the items its looking for have not been written to disk. The reason its not been written to disk is a writing issue on the server. As a courtesy I have created a ticket to see if someone can provide you with a little more information there to give to your host, however this is unfortuanetly a hosting issue, not one with your software Link to comment Share on other sites More sharing options...
Solution Daniel F Posted December 9, 2021 Solution Share Posted December 9, 2021 I have fixed this for you:) This was caused by a very old bug which was fixed in the meanwhile, but unfortunatly you were still affected by this because you were still running 4.4.x ! CiberBob, Marc Stridgen and SeNioR- 2 1 Link to comment Share on other sites More sharing options...
CiberBob Posted December 9, 2021 Author Share Posted December 9, 2021 Hello, Oh great a big thank you to you @Daniel F you saved me 🥰 Yes I bought a license three days ago to be able to update the forum with the latest version. Good ... Now that everything is working I'm afraid to start the update. 😥 I'm afraid of breaking everything again ... Because this is a big update! Can you update for me please? I can pay for the mission without any problem 😉 Thanks a lot for your help. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 9, 2021 Share Posted December 9, 2021 4 minutes ago, CiberBob said: Hello, Oh great a big thank you to you @Daniel F you saved me 🥰 Yes I bought a license three days ago to be able to update the forum with the latest version. Good ... Now that everything is working I'm afraid to start the update. 😥 I'm afraid of breaking everything again ... Because this is a big update! Can you update for me please? I can pay for the mission without any problem 😉 Thanks a lot for your help. If you can submit a ticket to our sales team, we 'may' be able to quote for that CiberBob 1 Link to comment Share on other sites More sharing options...
ThomasSLO Posted January 7, 2022 Share Posted January 7, 2022 (edited) On 12/9/2021 at 10:27 AM, Daniel F said: I have fixed this for you:) This was caused by a very old bug which was fixed in the meanwhile, but unfortunatly you were still affected by this because you were still running 4.4.x ! Hi, What exatly was the problem or this "old bug"? I would like to transfer a forum to a new hosting provlder. When i copy all the files, import the database, alter the permisssions, settings, paths, etc... i have a simmilar problem. I'm running the latest version (4.6.9). The forum runs, but there are errors like describd here (CANNOT_MAKE_DIR,... ). I found this post searching the web for my problem... br Thomas Edited January 7, 2022 by ThomasSLO SeNioR- 1 Link to comment Share on other sites More sharing options...
Daniel F Posted January 7, 2022 Share Posted January 7, 2022 The file storage paths weren't updated correctly and contained the paths from the old server. Link to comment Share on other sites More sharing options...
ThomasSLO Posted January 7, 2022 Share Posted January 7, 2022 This path? where is this stored? I must correct it every time, i copy the files and the database to the new server? But the errors are not gone, when i correct this. Is this hardcoded in a file? Is there a premission checker script? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 7, 2022 Share Posted January 7, 2022 These are in your file storage settings, within System>Files>Storage settings Link to comment Share on other sites More sharing options...
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