IOS photos are uploaded upside down

[Guy Shimon]

Hi all,

We have a problem on our phorum - some of the pictures taken with an iPhone and uploaded directly, are disoriented. now I read the thread attached.

Is there a proper intuitive solution to this problem where I don't need to educate members?

Thanks.

 

[bfarber]

As long as the PHP EXIF extension is installed, photos should be reoriented automatically.

[Christine35]

We also have the problem.

 

On 10/15/2020 at 3:54 PM, bfarber said:

As long as the PHP EXIF extension is installed, photos should be reoriented automatically.

Where can I check this?

Thanks
Christine
 

[Jim M]

11 minutes ago, Christine35 said:

We also have the problem.

 

Where can I check this?

Thanks
Christine
 

ACP -> System -> Support -> System Check (top right). Will list all installed extensions in green and as EXIF is optional if you do not have it installed should be in grey.

[Christine35]

Thank you, Jim, it is installed. But the pictures are sometimes upside down. 

[bfarber]

Are you using GD or ImageMagick for image processing (AdminCP > System > Files > Image Settings)? If you switch to the other method (if available), do you have the same problem still?

[Christine35]

Yes, I've tried that before.

[Dean_]

I'm not sure if the soft does actually fix the above issue but, the main reason this happens is that people don't allow the camera to change its orientation before taking a picture.

It's something I've had to explain to my members time and time again. Let's say you're in portrait mode and then quickly turn the phone to landscape and take a picture. If you look at the screen you'll notice the words/details on the screen are not at the right orientation. I still get caught out by this on my iPhone 8 and iPhone XS Max at times.

So, if I have taken the picture and I've noticed it's sideways when uploading, I simply go to Photo's, edit the picture and rotate it once, save it and then rotate it again until it's in the correct orientation and then save it. Now when I go to upload it, the photo is facing the correct way. This issue has been around a very long time. It's even worse when the phone is actually upside down (buttons on the bottom of the phone) as you don't realise you've turned it this way and go to take a picture.

I hope this helps others who face this issue as it's not IPS's software that is at fault. ☺️

[Emediate]

Is there any update to this? I know that we have had this "fixed" before, but after a recent server or software update, this has started happening frequently again.

[autumnwalker]

Having the same issue on my board. Exif is installed. Using GD. Thoughts?

[Marc]

You would need to check this with your server host, as if you have exif installed and its not reorienting them properly, its an issue with exif on the server. 

[autumnwalker]

I am the host 🙂

This is what phpinfo() is showing me. Claims exif is enabled.

[Marc]

I can tell you only that its exif which actually rotates these correctly. Are you able to replicate the problem here in the test area?

[autumnwalker]

20 minutes ago, Marc Stridgen said:

I can tell you only that its exif which actually rotates these correctly. Are you able to replicate the problem here in the test area?

Not sure what you mean re: recreate in test area - try to upload the images here?

Is there something I need to do to have IPB rotate the photos after they have been uploaded? I'm modifying php config and want to see if it has fixed exif.

[IveLeft...]

I think Marc means upload a test in the test forum here

https://invisioncommunity.com/forums/forum/15-test-posting-messages/

To see if it behaves how you think or should compared to your forum

[Marc]

31 minutes ago, Muddy Boots said:

I think Marc means upload a test in the test forum here

https://invisioncommunity.com/forums/forum/15-test-posting-messages/

To see if it behaves how you think or should compared to your forum

Yes, thats correct 🙂 

[autumnwalker]

Thanks @Marc Stridgen.

Is there anything I need to do to get the board to rotate images that have already been uploaded?

I seem to recall in previous versions of the software there was a way to force it to re-scan the uploads and fix. I cannot find it in current.

[Marc]

There is no wya in which to do this retroactively unfortunately. It would only work for items going forward

[autumnwalker]

Had member upload photo again - still upside down. Tried uploading image here in test forum, upside down.

EXIF is installed and showing enabled in phpinfo().

Thoughts?

[Marc]

That would indicate an issue with the image itself. Please could you zip the image (so that I get the image actually being uploaded before processing), and upload it here.

[autumnwalker]

I'll ask the member if they can zip / send me the photo. They are taking and uploading with an iPhone 12 so they may not be able to zip it.

[Marc]

3 minutes ago, autumnwalker said:

I'll ask the member if they can zip / send me the photo. They are taking and uploading with an iPhone 12 so they may not be able to zip it.

No problem. If its not being rotated, its very likely the photo itself. Also ask them to upload elsewhere and see if it shows the correct way. 

[autumnwalker]

@Marc Stridgen I sent you a message with the photo in a zip.

[Marc]

The image you have sent over there is an heic file, which would not actually be displayed by the software at all. Please could you provide me with a link on your platform where you are seeing this?

[autumnwalker]

link to our board / the thread where this is occurring. If you go through the thread there are a number of photos of this user's 4x4 build - some are obviously upside down.

89 Runner Build - Page 6 - Projects / Builds - Backcountry 4x4 Club