General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
Need assistance? 🤚
Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,366 topics in this forum
-
-
- 2 followers
- 5 replies
- 625 views
I’ve tried everything. Using office365 and google workspace to no avail. I’m trying to setup the following - using pop3 and I get an error saying the connection goes through but the password/username is incorrect. I’m using the paid for private domain emails. I have pop3 enabled (checked with office365 support and google support as I switched over to google thinking it was an office365 issue. Does anyone know of a work around or can confirm experiencing this issue? This is the exact error -Connection was established but the server rejected the login. Check the username and password and try again.
Last reply by Achievement In Motion, -
-
-
- 1 follower
- 11 replies
- 1.6k views
To keep things short.... I've been using the Invision community software since 2008 or so, but lately, things have turned for the worst. They are bumping the cloud version, leaving the self-hosted clients in the dark. Even If I hold 5 licenses with them (2 active), I don't have email support (which is a basic requirement if you ask me for paid clients), leaving me the only option to post in forums, bump threads HOPING someone will see my thread and answer to me. Folks. Invision is not open source with community support. You charge me $100 every 6 months for each active license. It's been a week, and nothing except me talking to the walls. So I don't …
Last reply by Brian Garcia, -
-
- 1 follower
- 1 reply
- 358 views
Hello, Is it possible to post topics in a date earlier than today? Thanks.
Last reply by ThunderBlue, -
I couldn't find this in the documentation or anywhere in the forum. Is it possible to have a blog set up where users can post entries but cannot create their own blogs? I am assuming it is, but I want to make sure before I purchase it.
Last reply by mfriedman421, -
-
Hello, I mis-uploaded an upgrade pack to a wrong site, and I recovered with the original files, but when I login to the ACP every time, I got this error page: If I continued the 'Complete Upgrade', it showed a file check error, but all the files have been recovered with the original ones: Does anyone know how to fix it？ Thanks.
Last reply by sychn, -
-
-
- 2 followers
- 2 replies
- 723 views
When editing a CMS custom block in the AdminCP, the editor aligns itself to the right on tablets and smaller desktop monitors leaving a large empty space that could be used to display a larger editor window. This would improve the editing experience, especially when using a tablet, it's a tiny area. Currently using my PC and its fine on a 4k 24" display, but hopefully, this screenshot shows what I'm referring to...
Last reply by The Old Man, -
-
-
- 1 follower
- 1 reply
- 326 views
Hello everyone I made a database few years ago for magazines (see here : https://www.depeche-mode.be/magazines/ ) I made a terrible mistake back then. I did not check the option to create a thumbnail of the magazine cover. The display is long in the list of magazines, since the images are loaded at actual size. I enabled the option for future records in the database. But how to force the creation of this thumbnail on the old recordings without having to modify them one by one? We almost 2000 registered magazines... I can't see myself modifying them one by one... Do you have a solution for me? Thanks a lot
Last reply by Marc, -
-
- 2 replies
- 430 views
Looking for a report to print for my accountant showing all Invision fee's/ orders paid to invision in 2022. I see the orders page, showing orders that were paid, but no way to create a printable report besides taking screenshots, which my accountant would laugh at. Am i missing something or is there no way in client area to create a simple printable report of all paid orders for 2022?
Last reply by Cruizin, -
-
- 3 replies
- 724 views
Hello! I would like to cancel my website subscription and all other associated services but I cannot seem to find an option to do so.
Last reply by Jim M, -
-
-
- 2 followers
- 2 replies
- 528 views
Hello, Some users cannot see the reaction icons (LIKE, AGREE, ETC). I can't find the setting to enable all user groups to see the reaction icons. See attachment. No icons. How can I enable them? Thanks
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 647 views
We have a problem with the archiving of old forums. From always we have the archive of forums that have not had movement in the last 5 years. For a cleaning reason I had to unarchive a lot of forums to hide or delete blocked posts because if the forum is archived it does not allow it to be hidden or unblocked posts. To unarchive them I have done it through the AdminCP, removing them from the list of forums to archive. Now, I have the problem that once the cleaning is done, I put them back in the list of forums to be archived in the AdminCP, but it doesn't archive them. I have seen that in the moderation actions of a forum the option "Al…
Last reply by Marc, -
-
- 1 follower
- 1 reply
- 347 views
Hello, is there something I'm missing to make this block work? I created a couple of fields and allowed to be filtered. Then when I go to configure the block or widget, I'm expected to see some database selection at least, but it only shows this: I save and the block disappears from visibility. In other words, it doesn't seem to work. Is it meant to work with any type of field? Am I missing some step in between? Any help will be much appreciated.
Last reply by PPlanet, -
- 0 replies
- 343 views
Hi guys, had a couple questions about the way the manifest settings work with certain browsers. 1. Desktop Safari in iOS seems to have broken the favicon to the point where it is just showing a white circle. My version is 16.3 running on mac os 12.6.3 if that helps (maybe it needs an update?). I've uploaded an image that has black vectors, but I also tried deleting that file and just having nothing set for 'Safari Mask Icon' and I'm still seeing just a white blank icon where the favicon should be in the bookmarks tab. 2. I uploaded a Maskable Icon (which features a circular logo for my site and a colour/image background) and while it seems to be used correctly f…
Last reply by Dreadknux, -
- 1 follower
- 1 reply
- 629 views
Hello, would it be possible to include the option "Merge concurrent posts" as a group right instead of a general option? Would it also be possible that this option does not affect private messages? Greetings, Vakarian
Last reply by Adriano Faria, -
-
- 1 follower
- 1 reply
- 418 views
An advertiser inquired to pay annually vs monthly, what would be the easiest way to set this up? Adjust the store to add an annual option, then allow them to upgrade to a different payment option or Just have them buy a gift card to them and add that card to their account future ads would deduct from the gift card?
Last reply by Jim M, -
-
I would like to merge two posts. When I do so, they appear in order of date. Am I able to change the date of a certain post so that is the one that becomes the main post body? (rather than a comment near the end)
Last reply by Como, -
-
- 1 follower
- 11 replies
- 959 views
Admin accidentally deleted the other Admin. Is there a way to “Un-delete”?
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 612 views
Hi, In one of recent updates you (IPS) disabled access to CSS files. However, I am stuck with my mods I made to the CSS files and now I have no way to revert it back to default. Hoe I can do this? Problem is that I used there !important rules, so now I can't override it trough custom.css. Can you add an option to "sync" the "hidden" CSS to default or tell me a way I can do this? Case is that you have hid it without syncing to default.
Last reply by Matt, -
-
-
- 1 follower
- 1 reply
- 414 views
Hello everyone, We have implemented all updates regarding the PHP version. Now we are worrying about data loss or website functional error that may occur at this time. Can someone support the update or can we easily do it ourselves?
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 685 views
Before it was possible to configure processes and enable/disable them? Can't find it anymore in the ACP, Is this still available if you know where to look?
Last reply by Canis, -
-
-
- 2 followers
- 4 replies
- 631 views
I have an icalendar that I subscribed to feed events calendar. Is there a task that can run and week of and or day of percolate these events into the activity stream?
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 621 views
I did not find coupon data in the commerce statistics. The necessary data is in successful transactions: name/date/product/income and discount, but they are not in the commerce statistics. How is it possible to see the results for the selected period for the selected parameters, similarly as for products? It would be great if this data would be included in the ACP commerce statistics along with the products and the ability to upload a CSV file. What the best way to access coupon statistics? Thank you.
Last reply by Jim M, -
-
-
- 2 followers
- 2 replies
- 363 views
See above- where is the setting to disable the permission for a user to hide a thread that they originally created? Thanks
Last reply by Marc, -
-
- 2 followers
- 3 replies
- 846 views
Is there any way to remove the text background colour in the cke editor? Whenever something is copied, the text always has a background color and that doesn't look nice. Greeting, Vakarian
Last reply by Luuuk, -
- 4 replies
- 439 views
Umm... I purchased a beginner package and I've read the Help Guide, but I can't see where to login for the first time and access my ACP to set things up. I think I'm missing an initial email or something telling me where to go. Confused. Also, there is no formal email we can write to do individual support? Everything is done here in the forums? Please advise. Jason
Last reply by Combat_Pilot_Jason,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
