Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 0 replies
- 235 views
Hi I've searched and can't find the answer for this, when we set up a sub forum as a redirector is there any way to not show how many hits it has? Thinking I might have to adjust the theme to not display it but hoping there's an easier way!
Last reply by JTMILLER, -
- 1 follower
- 11 replies
- 509 views
I'm thinking I want to speed up the upgrade process by converting to UTF-8mb4 first. Can someone please point me to the converter (for 3.4)? Thanks
Last reply by chilihead, -
- 0 replies
- 315 views
My own profile has gone blank when trying to view it. No errors or anything in the logs. Using support to clear cache didn't help. I'm completely lost and have no idea where to search anymore to resolve it. https://get-gaming.net/profile/1-the-fabby/
Last reply by Get-Gaming, -
- 0 replies
- 210 views
Does anyone know how to stop IPB 4 from suggesting a gallery image name when you upload images? I want people to name their images properly.
Last reply by =MGN=RedEagle, -
- 4 replies
- 359 views
Hi, I am upgrading my second IPB from 3.8 to 4.0. The first upgrade went fine with no errors. The second site is giving this error half way through. I would appreciatee it if anyone can give me advice what to do. Fatal error: Class 'IPS\cms\Records\Comment' not found in /home/USERNAME/public_html/content/applications/core/setup/upg_40000/upgrade.php on line 1781
Last reply by Vroom, -
- 1 follower
- 3 replies
- 436 views
Is anyone aware if there is a HootSuite plug in for IPB? Thanks
Last reply by Stan Jensen, -
- 1 follower
- 1 reply
- 249 views
Hi, is it possible to disable facebook sync options, profile and cover photo as default for members?
Last reply by Owdy, -
- 4 replies
- 364 views
Hello Folks, Was wondering (hoping) someone would be willing to share their nginx and sphinx config files for a 4.x deployment. Looking for proper friendly URLs rewrites, performance, sphinx wildcard searches and stuff like that. Thanks in advance for your kindness!
Last reply by tjk, -
- 1 follower
- 1 reply
- 239 views
The transitions from screen to tablet to phone in the editor seem to be not quite right. For example: iPad / Landscape = Desktop toolbar showniPad / Portrait = Phone toolbar shown (too much wasted space - almost 3/4 of the screen)iPhone / Portrait = Phone toolbar shown (ok amount of space)iPhone / Landscape = Phone toolbar shown (too much wasted space)Also I'm getting netbook users complaining that they are seeing the phone toolbar and are missing the Insert Image from URL options. So the phone layout is being used way too soon. Anyone know how to tweak these sizes?
Last reply by MichaelsTechCenter, -
- 1 follower
- 1 reply
- 290 views
My Get Ready for IPS file said that I needed to convert my tables to utf8 and so I downloaded the converter and got it set up to run. When I run it I get these errors. Warning: Unexpected character in input: '\' (ASCII=92) state=1 in /home/( taken out for security reasons )/html/forums/utf8convert/index.php on line 22 Warning: Unexpected character in input: '\' (ASCII=92) state=1 in /home/( taken out for security reasons )/html/forums/utf8convert/index.php on line 22 Parse error: syntax error, unexpected T_STRING in /home/( taken out for security reasons )/html/forums/utf8convert/index.php on line 22 I was told never to post my full paths on a public forum so I edite…
Last reply by Stuart Silvester, -
- 2 replies
- 304 views
Hi, When I try to enable rewrite URL:s i get this error message when pressing save. I have checked that mod_rewrite is enabled, uploaded and renamed .htaccess and restarted apache. EX110 Something went wrong. Please try again.
Last reply by calle81, -
- 0 replies
- 263 views
How do I disable "insert other media " in the posting window ? We don't want that the user be able to insert any media .
Last reply by s-c, -
- 1 follower
- 6 replies
- 309 views
Hello! I've uploaded file (Downloads app) and created custom page (Pages app). How I can parse version of my file and display it on the my custom page? Thanks!
Last reply by Ilya Hoilik, -
- 1 follower
- 2 replies
- 276 views
Hi! where do I write site announcements? I cant find it in the AdminCP. I want a message that shows up in the block site announcements Thanks, Carl
Last reply by calle81, -
- 0 replies
- 229 views
Hey, I get an error on Step 7.... Incorrect table definition; there can be only one auto column and it must be defined as a key /var/www/vhosts/Page/SubPage/applications/core/sources/Setup/Upgrade.php::975 And now?!
Last reply by PasXal, -
How do you add, country to the registration page and or make it so people can select a country on IPB4?
Last reply by 3DKiwi, -
- 1 follower
- 0 replies
- 231 views
Hrrm I've converted a PHPBB3 to IPS3.4 to IPS4.0. All the attachments from the previous forum have been resized to 100px tall, and when clicked on instead of opening in a window download. When attempting to open and resize them, they all display a message that they can not be larger than 100px tall. Is there a way to increase the size from 100px?
Last reply by jaeitee, -
- 2 replies
- 299 views
Hello! how to deny bbcode [url=http://www.wwwwww.ww] Link[/url]
Last reply by Medprofer, -
- 1 follower
- 2 replies
- 253 views
Using IPS4, how do I change which app people land on by default? They land on pages now and I want them to land on the forum by default for example.
Last reply by =MGN=RedEagle, -
- 1 reply
- 222 views
How I can redirect old URLs?? http://jk-forum.ru/index.php?app=gallery&image=id -> http://jk-forum.ru/index.php?app=gallery&module=gallery&controller=view&id=123 not yet worked:(
Last reply by TVplaneta, -
- 1 follower
- 3 replies
- 261 views
We have been upgraded to 4.0, yahoo! We love it, just a few little kinks to work out though and one of them is I cannot find the RSS Feeds option in my 4.0 admin. Unless it has been replaced by Community-RSS/Atom Feed Imports whereas I need to manually create a feed for each area of our community I'd like to feed? It seems like there should be a way to generate internal feeds more efficiently. Any help is greatly appreciated.
Last reply by JohnCourt, -
- 1 follower
- 6 replies
- 339 views
For some reason I can't enable cache. The whole cache section is in orange and I can't click the radio buttons.
Last reply by NathanR, -
- 1 follower
- 1 reply
- 239 views
My members do not have very good luck with the built in search, I am looking to see if possibly we are doing something wrong. Are you able to easily find what you are looking for? Can you search by topics successfully? This was another post I got today.
Last reply by tjk, -
- 4 replies
- 289 views
I'd like to have my forum set up in a way where guests can see all the categories, forums and even the post counts in each category but not actually read the posts. Currently the only way I know how to do this is to set the Guest permissions to "see forum" but uncheck "read posts" this works well except that on the main forum page each category shows "no posts here yet" to the guest even if there are many posts in that forum. It's not super enticing to sign up to a forum you think is totally void of content....is there a way to show the post counts but not the actual content to a guest for each category?
Last reply by jadeway, -
- 0 replies
- 254 views
I always seem to have issues with support not being able to overwrite files file ftp and not sure what I’ve done wrong. I have a user for them, lets called it ipssupport. I have a install of the forum and owner/group is apache:apache (I am on CentOS). I have added ipssupport to the apache group. And as I type this post I think I know the problem. My file permissions are set to 644 which would be read only for groups. So, should I make all files 664 or is there a better way to setup a support account for IPS?
Last reply by NoGi,
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