Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by Miso,
22,956 topics in this forum
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- 3 followers
- 6 replies
- 696 views
Hello, We recently tried setting up the pages for social share to work. however we noticed that if we for example use Javascript in a specific page to generate these elements it wont work. Now my question is, is it even possible to achieve this within the pages. (even if it is a bit hacky). As mentioned before I tried emptying all elements in the header (except required for styling and security) and added the required tags with JS <head> <meta charset="utf-8"> <!-- Global site tag (gtag.js) - Google Analytics --> <!-- Google Tag Manager --> <!-- End Google Tag Manager --> <meta name="viewport" content="width=device-width,…
Last reply by Thomas Hop, -
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- 3 followers
- 8 replies
- 980 views
Hi All, I can not enable Community Hive from my Admin Panel. I press Enable Then it looks like its Enabled so i press Continue And then back to the first screen: I never receive any email or what to activate ? So what can i do ? Regards, Dennis
Last reply by Marc, -
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- 3 followers
- 18 replies
- 1.7k views
Seeing below error when I try to post on user profile... it happens randomly but it's consistent and can be reproduced - especially, when you try to comment on existing profile status update. How do I figure out which application or IPS code is causing it? Thanks. ;(function($,_,undefined){"use strict";ips.controller.register('core.front.statuses.status',{_commentStatusID:null,initialize:function(){this.on('click','[data-action="loadPreviousComments"], [data-action="loadNextComments"]',this.paginate);this.on('submit','[data-role="replyComment"]',this.quickReply);this.on(document,'addToStatusFeed',this.addToStatusFeed);this.setup();},setup:function(){this…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 474 views
When the Topics view is filtered using a Fluid View filter checkbox, it shows the Moderation toolbar at the bottom saying "With 1 selected" even though no topics are selected. Clicking [] Select Rows dropdown in the list header and selecting “None” does not remove the toolbar. Clicking the Home/logo link retains the moderation toolbar (URL has /?forumId=n). Refreshing the page makes the toolbar go away temporarily (URL has /?forumId=n). Clicking logo brings back the toolbar. Unselecting all the filter checkboxes makes the toolbar go away (URL points to home /). Seeing this issue only today.
Last reply by WebCMS, -
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- 1 reply
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In email notifications, there are 3 links back to the website as "http://website.com". Where is it getting this value from? Why can't it use the actual web address of the site in IC cloud along with https://www. ? However, the Logo, buttons, Notifications and Privacy Policy links are marked up properly.
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 890 views
Any ideas as to why more than half of our embedded Youtube videos are not indexed due to "Video outside the viewport"? They appear to be within viewport (at all resolutions). Cloud. Default template. These are links automatically rendered as embedded video. Thanks.
Last reply by Como, -
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- 2 followers
- 7 replies
- 665 views
Hello, i've created a method to import content to my pages using chatgpt, wordpress and rss... we paid to a dev to create a addon to import and fixed the pictures too... it's running fine, but... my problem is with my cron. We setup the wordpress and gpt to create after 2h... its working... but my cron inside the ips run and get all rss at the same time, it's is a big problem, because the system don't finish import all news correctly, because run at the same time all rss. I want to separate the cron, run each cron on different time... example > ps5 run at 5pm, xbox run at 6pm, pc run at 7pm. If i only import 2 or 3 news per time, work perfect, if don't (like …
Last reply by Marc, -
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- 1 follower
- 4 replies
- 540 views
While learning how I want to set up my community I've ended up wanting to change the primary group for about 1600 members. However, I can't figure out a way to do this without clicking through each member in ACP and editing them one by one. Is it possible to do this via a CSV import or even through API? My attempt to update via CSV ignored the updates because the member already existed.
Last reply by carltyger, -
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- 1 follower
- 1 reply
- 457 views
I just recently changed the archiving to more than 5 years to more than 6 years (don't ask) and I've noticed the size of the database has grown. This was before and now after The posts table has increased from 2.6 to 3.3 gb as I expected given a years more posts are now accessible but archive posts has increased from 3.7gb to 4.4gb even though it should have a years less posts in there now. Has something gone wrong?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 446 views
Until now I have never had this problem with sending emails to fail and when I do an email test to tell me: test email » Server did not accept message for delivery but provided no error message. ERROR show » The last 6 emails the system attempted to send failed. This indicates there is probably an error with your email settings. Do you have a twist or idea?
Last reply by Marc, -
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- 1 follower
- 2 replies
- 658 views
Hello everyone. So I ran the upgrader today and got this: "The upgrader uses PHP sessions to store data, however PHP sessions are currently not working correctly on your server. This is an issue you will need to contact your host about.": I contacted my webhost and they have batted it back to me: So I'm really not sure what to do now. My Invision installation is actually located in a deeper folder, https://www.[YOUR WEBSITE].co.uk/archives/board/ - I don't know if that has anything to do with it but any help would be really appreciated - currently I have a website that is inaccessible and I am stuck! …
Last reply by Neuro, -
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- 3 replies
- 341 views
Many users have contacted me that they can not log in since the migration on Monday. I can not duplicate the issues when I log in as them. Users can log in but do not have access to the forums. See screen grab below. Please advise
Last reply by John Horton, -
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- 2 replies
- 551 views
It's quite a stressful thing and at the same time strangely very cool. Since I adapted the platform to the new version of php 8x all themes whether I put a compatible one of 4.7 or any even if I try to put group name indicator that was taken from marcket place or even bump topic, these being compatible with php 8 or with that tima community drops with error 500 and appears in logs [07-Dec-2023 09:16:55 UTC] PHP Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /home/XXX/public_html/forum/system/Theme/Theme.php(885) : eval()'d code on line 8763 [07-Dec-2023 09:18:58 UTC] PHP Fatal error: Unp…
Last reply by teraßyte, -
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- 1 follower
- 6 replies
- 625 views
Hi, We have new register group as "Rookie", they should be promoted to "Regular" group after posting more than 50 posts. I got pm from one of the member of that group "Rookie" indicated that he still not promoted to group "Regular" yet. So i check at the Admincp and search and found many users still in that group even many had like 51 to 127 posts already in "Rookie" group, so the promotion for group is not working. Thanks in advance.
Last reply by abobader, -
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- 3 followers
- 11 replies
- 647 views
Here's what I see this morning in my log... any idea what these errors are?
Last reply by My Sharona, -
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- 1 reply
- 358 views
Hi, I'm trying to enable "reactions" in our community, I turned on the related settings in Members > Reputation & Reactions, yet it still doesn't work. I also double checked at "member groups" to ensure that this feature is enabled for all groups. Can anyone please help?
Last reply by Jim M, -
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- 2 followers
- 1 reply
- 577 views
When I set the Login & Registration > Registration > "Validation method for new accounts" to (o) Email and administrator validation (The user will be sent an email containing a special link they have to click to validate their account after which an administrator will need to manually approve the account from the Admin Control Panel) I assume, after registration - An email is sent to the new user to validate/confirm their email address (similar to a double opt-in) Only after the above step, Administrator should approve the account However, the step 1 above is not performed in the workflow as the new user never receives an email t…
Last reply by Marc, -
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- 2 followers
- 1 reply
- 384 views
I'm an admin and I got invited to a PM (email notification received), yet when I click the link to view the message I get Sorry! We could not locate the item you are trying to view. I also have no message in my PM inbox for the one I was added. Pretty weird, any ideas?
Last reply by Marc, -
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- 3 followers
- 28 replies
- 2k views
A user said they don't want to see the thread preview when browsing on mobile. When I browse I don't see that. Here is what they see, Does anyone know how to turn the thread preview off? Also, the Who's Online numbers are WAY down since we moved. Is there a setting for how long it considers somebody online? Thanks.
Last reply by Jelly Belly™, -
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- 1 follower
- 2 replies
- 439 views
Recently we updated and been advised not to manually add GA and FB codes in globaltemplate, so we switched to insert codes thru admin panel and cleaned globaltemplate almost free of code edits. Today I received this error from Google search console. Can someone please inspect, if our site Google Analytics codes are inserted correctly? Thanks in advance.
Last reply by Gauravk, -
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- 2 followers
- 2 replies
- 521 views
if there's a feature to PM new users with a standard welcome message once they've registered?
Last reply by opentype, -
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- 2 followers
- 15 replies
- 1.3k views
weird issue: (no custom urls and we rebuilded already search index. ) if I try to search "apex legends" this pops up: url: search/?do=quicksearch If I set this to default as landing page, the search is working "apex legends" search/?q=apex%20legends&quick=1 Any idea?
Last reply by Daniel F, -
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Mobil
by Cristi Tipu-
- 1 follower
- 6 replies
- 477 views
bug on the phone, it doesn't show well, it shows sider together in the category where you enter and I don't know how to solve this problem 13 - good 14 - no good 🤣🤣
Last reply by Marc, -
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- 1 follower
- 10 replies
- 816 views
Theme and software are up to date! I haven't had this before since installing the Invision Community v4.7.14 patch I'm getting this error.
Last reply by Leogui2k3, -
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One of our member complained that recently, notification emails from our site are going to his spam folder. I checked the raw headers in an email notification from our site and I can see that while SPF and DKIM both pass, it says "dmarc=unknown". Is it possible to add a DMARC record to these emails?
Last reply by David N., -
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