Jump to content

Technical Problems

Run into an issue and need help from the Invision Community Team?

Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.

If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.

Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.

Subforums

Classic self-hosted technical help

Problems related to your server or other classic, self-hosted edition issues.

Jim M

22,909 topics in this forum

  1. Petr Podhajsky

    Updating page meta tags via API

    by Petr Podhajsky

    Hello, is there a way to read and update meta keywords and meta description tags for a page using REST API? Thank you for the info (I am studing https://invisioncommunity.com/developers/rest-api?endpoint=cms/records/POSTitem but I do not see the possibility to update meta description). Petr

    virap1
    Last reply by virap1,
  2. Théophraste

    How to remove unverified members?

    by Théophraste

    I have many members awaiting validation, whom I do not want to validate, and who wish to delete their registration. Members to manually approve, that I want to delete. How to do it please? There is no function to select an entire pending registration page and delete them, which is a shame. Thank you in advance for your help, Théo.

    Max
    Last reply by Max,
  3. Cornelia fiechtl

    Testlicense

    by Cornelia fiechtl

    Hello! I need to test IP Board as I change my host. I had so many troubles till now so that I need to test IP Board first. Is it possible to get a test license? I already saw this: but accounting to my IT Specialist, I need a proper Testlicense. Is this possible? Thanks a lot ! Cornelia

    Driven 2 Services
    Last reply by Driven 2 Services,
  4. Emediate

    Template Error in Achievement Rules

    by Emediate

    Getting this under Admin > Achievements > Rules Where does one even edit the Admin Panel templates?

    DawPi
    Last reply by DawPi,
  5. Disruption

    iOS notifications

    by Disruption

    Hey there! No one is getting notifications on iOS even though I followed the Manifest items. What happened?

    Marc
    Last reply by Marc,
  6. georgebkk

    I'm installing a self hosted - no conf_global.dist.php found

    by georgebkk

    When unpacking the latest package, i can't find any file called conf_global.dist php in the zip file. So i'm unable to proceed with my self hosted install. Attached is screenshot of the package. Please advise.

    georgebkk
    Last reply by georgebkk,
  7. Vakarian96

    RSS-Feeds Database

    by Vakarian96

    Hello, several users among us use RSS feeds to display news, for example, in Discord. Unfortunately, many of them report that their feed readers display everything with a lot of blank lines. How can I solve this problem? The blank lines are not present in the feed link, but an RSS validator also indicates this.

    Marc
    Last reply by Marc,
  8. WebCMS

    Logout issues while using ACP

    by WebCMS

    It is annoying while actively using the ACP, the session gets logged out frequently on IC cloud. Even while using it continuously without a gap of more than a couple of seconds, it logs out on page submission which is strange. It is not sensing the active session and doing its own thing.

    Marc
    Last reply by Marc,
  9. Orbx Admins

    New forums not showing

    by Orbx Admins

    I am an Admin, and created a new Category (under an existing Category called "Private") and then two new discussion forums. Two groups were created - one group has read access to one of the forums and full (post etc) to the other. Another group, for moderators, has full access to both. And all groups have read access to the new Category and the parent "Private" category too. Users have been added to the groups. Also the Admin group has been given full access to both. The forums are not showing. Even as Admin, I cannot see them. Here are the new forums: I must be missing an obvious and easy setting????

    Marc
    Last reply by Marc,
  10. Lindor

    We haven't some fields in Zapier

    by Lindor

    Hi team, I'm updating my zapier settings and have a doubt/problem, I can't found the first name, second name and custom fields. Only have this: Name Member Formatted Name Member Name Formatted Name What are they? Name is "Display Name"? What is Formatted Name? What is Member Name and Member Formatted Name? Why not appears billing info like First Name, Second Name and custom fields? Every user write this fields when buy any product, subscription or product. It is more necesary than others. I need to update my CRM with real First and second names and phone info not with a "nickname".

    Jim M
    Last reply by Jim M,
  11. Clover13

    Ignored Users >> Ignore Messages only works for new PMs, not for replies to existing PMs

    by Clover13

    Seems the setting only works for new PMs, not for existing ones which can still be replied to by a blocked member. Should be both, as often times someone is blocked after the blocking member receives PMs they didn't want or the conversation escalated to wanting to block the other member. Interestingly if I delete the original PM (created before the member was blocked), and they subsequently use that PM in their mailbox to reply back, it won't show an error but it also won't be received by the member blocking them. No idea where it goes or what happens there, but it should show an error to the sender similar to them creating a new PM to a member that has blocked the…

    Clover13
    Last reply by Clover13,
  12. mieciu7

    Changing TESTINSTALL url

    by mieciu7

    Hi, how can I change my TESTINSTALL url?

    mieciu7
    Last reply by mieciu7,
  13. WebCMS

    View Our Picks page is not accessible to member

    by WebCMS

    At the bottom of Topic list, an Our Picks widget is placed with 6 items in it. At it's bottom, it says "View All" When clicked, it says "The page you are trying to access is not available for your account." Here too - https://invisioncommunity.com/ourpicks Apparently, it thinks the member is trying to promote items but the action is to View All staff picks. Otherwise, the member gets to see only 6 picks in the widget.

    Marc
    Last reply by Marc,
  14. JC-sol

    Google Ads and problem with adding/editing topics/posts

    by JC-sol

    When turn on the Google Ads, any operations like adding/editing topics/posts very offten block the forum. Only solution whitch helps is page reload. Have any one problem like this? What could be wrong? PS. About half of year ago it works ok.

    Marc
    Last reply by Marc,
  15. JC-sol

    Integrations, Google Analytics - new code not present in source code

    by JC-sol

    I've changed in "Integrations" old Google Analytics script code to new one and save. Unfortunately in source code of the main site there is still old one, when in Integrations in CMS displays new one... Is there any "reload" of the forum? What can I do to make it visible on the main site? PS. Cache Engine is off.

    teraßyte
    Last reply by teraßyte,
  16. CircaCitadel

    Can't enable "Trust IP addresses provided by proxies"

    by CircaCitadel

    We've been using CloudFlare on our forum for over 10 years now and never had an issue until recently. The "Trust IP addresses provided by proxies" setting has turned off on its own and I am unable to turn it back on. When I flip the switch, save, go to another page and come back to it, it's disabled again. What can be the cause of this? I haven't seen this happen on any other setting that I'm aware of, just this one. We are on the latest version.

    Marc
    Last reply by Marc,
  17. WebCMS

    Events Overview view showing wrong results for month

    by WebCMS

    Events > Overview If there are any recurring events for less than today for next year, they are showing in the current month with current year but when clicked on them, the date shows as yesterday next year. Eg: Today: Nov 15, 2023. Overview for Nov shows Nov 15, 2023 events at the top and Nov 14, 2023 events at the bottom When clicked on Nov 14, 2023 events, their date shows as Nov 14, 2024 Apart from the above glitch, it is as per the design to show events of next year's current month in this year's current month (under Overview)?

    Marc
    Last reply by Marc,
  18. Dreadknux

    Post Editor Keeps Changing URL 'Rel' Attributes

    by Dreadknux

    I've been working with a pretty frustrating issue with my Invision Community's post editor. I'm working on a piece of content that includes affiliate/commerce links and so I want to make sure that I assign the "rel='sponsored'" attribute to the links via HTML. I tried creating a custom post editor button that inserted this HTML attribute to an A HREF tag, and it sort of worked... until I saved the post (it is not public as it is not finished, if that context helps). It seems that when the content is saved, viewed and edited again, the attribute is changed to "rel='external nofollow'" instead of "rel='sponsored'" as it should be. I even used the Source button in the p…

    Marc
    Last reply by Marc,
  19. MikeDVB

    Cannot upgrade automatically due to "There are some problems with your database."

    by MikeDVB

    Hello! When attempting to run an automatic update I am seeing this error: Some of the SQL is like follows: UPDATE `ipb_core_modules` SET `sys_module_title`='' WHERE `sys_module_title` IS NULL; UPDATE `ipb_core_modules` SET `sys_module_application`='' WHERE `sys_module_application` IS NULL; UPDATE `ipb_core_modules` SET `sys_module_key`='' WHERE `sys_module_key` IS NULL; CREATE TABLE `ipb_core_modules_new` LIKE `ipb_core_modules`; ALTER TABLE `ipb_core_modules_new` CHANGE COLUMN `sys_module_title` `sys_module_title` VARCHAR (32) CHARACTER SET utf8 COLLATE utf8_unicode_ci NOT NULL DEFAULT '' , DROP INDEX `identifier`, DROP INDEX `sys_module_application`, CHA…

    teraßyte
    Last reply by teraßyte,
  20. DzUser

    Forum down after successful migration

    by DzUser
    • 5 replies
    • 601 views

    Hello, I migrated my old IPB to the latest version. Everything was working perfectly until I changed a parameter and now the site has a 500 error. The parameters I modified are on Advanced Configuration. I see an error on "Template disk cache path" : So, I modified with my new directory after migration. I also added the cron indicated on Advanced configuration to my crontab. The error disappeared but, since this modification, my IPB forum is down with error 500. When I switch to Offline mode, the users can see the maintenance message, that's all. I have no errors logs. I try to put the old value to Template disk cache path but, forum is down. …

    DzUser
    Last reply by DzUser,
  21. La Jobe

    Help for migration since 3.1.4

    by La Jobe

    Hi everyone, I've come to ask for your help because I've just taken over the management of our forum, and I'd like to migrate the forum from version 3.1.4 (yes I know it's been a while since there's been a major release) to a more recent version, but running on a version of php 7 not php 8. Looking around, I think I need to stop my migration to a version of ipb lower than 4.7 (if I'm not mistaken, this corresponds to the version using php 8). Is there a way to find a file with migration only up to this version? I only have the latest version of ipb from my client area. Thanks in advance for your reply.

    Miss_B
    Last reply by Miss_B,
  22. The Old Man

    Contact form image attachments

    by The Old Man

    Hi, Is it possible for guests to be able to upload image attachments when using the contact form? I enabled “Can upload attachments?” and added a 10 MB attachment allowance in my guest member group settings, but the Add Files option still doesn’t show for them when submitting a message. Also set ‘images only’ in Posting settings. Many thanks.

    Marc
    Last reply by Marc,
  23. Dreadknux

    Post Editor Custom Buttons: "Option" toggle not displaying correctly

    by Dreadknux

    I am trying to create a new button for the post editor, to display affiliate links with an "ipsButton" format. This is the setup I have: I want to use the Option field to inset a URL into the ipsButton when the HTML is output, but this does not seem to happen at all for me. In fact, when I click the button nothing displays at all. This is output html (using Google Chrome inspect) after I have clicked the button in the post editor and included a URL in the option field: <p> <br> </p> If I click the button and type nothing into the Option field, it does display the rest of the HTML correctly... <p> <a data-cke-saved-href=""…

    opentype
    Last reply by opentype,
  24. My Sharona

    Notifications

    by My Sharona

    I mentioned this previously, offhandedly, in another thread but as I am seeing this condition persist and become more frequent, I thought to maybe start a thread on it to help raise awareness and possibly get it fixed. To restate, I am noticing that not all notifications are displaying, or even notifying me through the notifications alert system. I have reactions set to be marked by notification and yet a reaction that was just issued does not show up there. However, if I go to my profile, I can see that the reaction was registered there within the Activity tab. The missing reactions in question were issued and never logged by the Notifications function so it should…

    My Sharona
    Last reply by My Sharona,
  25. PinPics

    Incorrect String Value while Importing Members via CSV

    by PinPics

    Hi! I'm trying to import a member list (over 10,000 members) via CSV file. Here is what I set at the first screen: Then, on the second screen, I set this: It worked for about fifteen or twenty minutes and then came up with this error code. It did import 20 pages of members before stopping. What is wrong? Thanks in advance for help!

    PinPics
    Last reply by PinPics,
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...