Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,920 topics in this forum
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- 1 follower
- 3 replies
- 992 views
Hello Community, After updating our server from php7.3-fpm to php7.4-fpm we have an issue with the caching configuration. Our server is on Debian 10 and is running : - nginx 1.14.2-2 - PHP 7.4.28-0 (sury packages) - redis 5.0.14 We have an error stating Caching Method is not running well. If I check in Get Support, I see the Redis Services running, If I shutdown redis, I have a critical issue. Have you any idea what have changed with the php update ? Thanks for your help
Last reply by IveLeft..., -
- 2 replies
- 515 views
Hi there, Some days ago I was trying to solve an issue with File System here which couldn't be replicated by staff. I still suffering from that issue. Now I saw another issue... It seems there's something caching something which I don't see. In this occasion, I get different results when I access my website as a logged in user from visiting as a Guest here: https://www.fmsite.net/files/file/1201-aroundtheglobe-megapack-by-davetheeditor/ The responsible from this file, uploaded and updated this file removing the attached file and pointing it to a external link. When I visit the webpage in private mode as a Guest and I click the button, it points me to t…
Last reply by Jim M, -
Hey, I purchased my licence in 2007 through the Russian reseller ibresource, in 2013 it was transferred to you directly. So, I'm 15 years with you 🙂(a few days ago I bought Pages for my main project, so I'm an active customer) Now I need to set up an English version of my project on a different domain, so I need Forum and Pages. Do I need to buy a new separate license for it for full price?
Last reply by Jim M, -
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- 6 replies
- 777 views
Hello, Is it possible to display / have a list of all the picture considered as "featured" It will be nice for the user to see all the Featured Images and helpful for the admin to feature or not the pictures Thank you, have a nice week-end, https://www.volavoile.net/gallery/ Frederc
Last reply by jffuchs, -
- 4 replies
- 1.6k views
I'm seeing the following in my Invision power board list of warnings/issues. The hosting provider says this is supported. Is there anything further I can do to fix this/check for issues? Cheers, Gavin. Looks like this may be the solution.
Last reply by DawPi, -
- 1 reply
- 423 views
Am I over looking something here? I see the red error message, despite REDIS having been configured and appears to be working? Anything else I can check? Thanks, Gavin. Maybe cached?
Last reply by Jim M, -
- 2 followers
- 13 replies
- 943 views
This is what keeps popping up. I've gone to the support and there isn't really anything there that is causing issues. Everything is updated. How do I get this to go away?
Last reply by Jim M, -
- 1 follower
- 4 replies
- 542 views
Hello, I am unable to display the popup with the colour selection when I use the highlight colour option in the text editor. I am trying to access the colours I had saved but it's impossible. I click on "more colours", the screen will blink for a millisecond and I will see no colours. I am doing this on the page editor while editing a WYSIWYG widget on a sidebar. It doesn't work for the text colour as well, it's not the highlight text option. See screenshot. Thanks a lot
Last reply by Jim M, -
- 2 followers
- 2 replies
- 931 views
Why Downloads calculate file size to download on fly after downloads starts? That slows down download speed. The file size exist on file record in database. When downloading the file it keep calculating it while downloading. Do I miss anything? In my IPB3 it knew file size when download started already.
Last reply by Ryan Ashbrook, -
- 2 followers
- 11 replies
- 847 views
Hi, Could I get some advise what could be the issue, when I download file from Downloads app in my board the board itself stops responding or responds very slowly. What setting may affect that? I have powerful PC, loads of RAM, powerful CPU, I believe it may be some PHP/Web Server settings but what. I am far away from reaching connections limit.
Last reply by Ryan Ashbrook, -
We are using the Club function to create a space for a number of static pages (related to hospital support in Ukraine: https://99nicu.org/clubs/5-support-nicus-in-ukraine/). Is there a way to create sub-items in the menu, i.e. a dropdown function? We would like to group pages this way, to avoid too many items in the "main menu".
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 579 views
SInce years that I run the IPB system I had no problem with upgrades. I recently updated my server to PHP 8.0 but I had no problem with precedent upgrade. But this week, when I want to run the 4.6.11 version, it blocks telling me that there is a "theme incompatibility" I am blocked, I don't know what to do, what is the risk to continue, is there a roll back possibility many thanks in advance for your advice / help
Last reply by Jim M, -
- 2 replies
- 564 views
I can't remember how to backup my forum and for some reason can't submit a ticket anymore even though I am a paying customer. How do I back up the forum and can this be set to automatically do somehow?
Last reply by IveLeft..., -
- 3 followers
- 8 replies
- 650 views
Hi - I migrated a 20+ year old community to Invision in January. We've had a very consistent flow of traffic on our previous site for years. Since migrating to Invision, I've noticed a steady drop off in traffic. Not a slight one, either - more than half - and not all at once, either. It seems to be steadily decreasing, specifically organic searches. Worse, I'm nowhere near as knowledgeable as I wish I were in these areas. Any suggestions would be greatly appreciated. dB
Last reply by Emediate, -
- 1 follower
- 2 replies
- 443 views
Every time someone posts an event on a calendar, it shows on the block feed with two different dates, in this case, the event date is set for march 17, why does it read march 16? help appreciated
Last reply by Manuel Molina, -
- 1 follower
- 1 reply
- 944 views
When I share a topic from my forums for example on Twitter it shows the title but always includes the name of the forum, is there a way to share the title and links but in a way that the forum name is excluded ? See the image below, you will see that I want to share everything but remove the words 'Open Forum' in this case. I know I can do this manually but just wondered if there was another option, any help appreciated.
Last reply by Jim M, -
- 2 followers
- 6 replies
- 1.1k views
Hi - A bunch of my members and I are experiencing a new problem. Navigating to another page in a thread yields a blank page. We then have to refresh, which reloads it properly. This is happening across multiple platforms and browsers. ? dB
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.4k views
Help pls!
Last reply by Marc, -
- 2 followers
- 8 replies
- 1k views
Hi there, I noticed an error while the registration process on our website. The registation is no longer possible because the code "error 500" appears. Our new users don't receive the registration validation e-mail so they can't login with their accounts. Also we have 3 recommendations to fix.. can someone help?
Last reply by Marc, -
- 2 followers
- 5 replies
- 874 views
Good Day I have two themes originally purchased from the marketplace, in future i will be downloading them from the theme developers forum. Could a member of support let me know how to change the themes in my admin cp from marketplace to custom so i can update them manually ? (Novus & Uniform) Support can update them for me, what ever is easier. 😉 Access details have been checked and updated. Thank you
Last reply by Marc, -
- 3 followers
- 6 replies
- 381 views
Hi, I noticed IPS has similar content widget within topics, example Check SEO and Meta-tags (Search Engine) - Community Management Tips - Invision Community How can I achieve such in stock IPB? I tried using similar content widget but it is tags based, I do not use tags but seems IPS does not use tags on their site either.
Last reply by Marc, -
- 3 replies
- 589 views
Hi All, I have a membership site that has two subscriptions. The subscription level determines which forums on my IP board members have access to. If I want to send a message via IP Board to members of both subscriptions--or even individual subscriptions--am I able to that? I do have them set up into two different groups, so I was hoping there was a way to send messages to the respective group members on topics that were group-based vs. individual member based. I hope this makes sense and thanks in advance for any guidance! Brian
Last reply by Brian Heg, -
- 2 followers
- 3 replies
- 618 views
Hello, In the unread content stream, new blog comments are announced as “posted a blog entry” instead of “commented on a blog entry” and the original blog poster is shown as author:
Last reply by Marc, -
- 1 follower
- 2 replies
- 892 views
My site is down, seemed to just happen spontaneously, but the following fatal error is what's displayed instead Fatal error: Uncaught Error: Call to undefined function IPS\get_magic_quotes_gpc() in /home1/tesalli1/public_html/forums/system/Request/Request.php:117 Stack trace: #0 /home1/tesalli1/public_html/forums/system/Request/Request.php(96): IPS\_Request->clean('ef242f43f7b137d...', 'adsess') #1 /home1/tesalli1/public_html/forums/system/Request/Request.php(50): IPS\_Request->parseIncomingRecursively(Array) #2 /home1/tesalli1/public_html/forums/system/Patterns/Singleton.php(41): IPS\_Request->__construct() #3 /home1/tesalli1/public_html/forums/system/Log/Lo…
Last reply by Marc, -
- 1 follower
- 2 replies
- 527 views
I made the request for google adsense and it tells me to insert the google tag in the HTML of my site. Where do I post it? <script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-**********" crossorigin="anonymous"></script>
Last reply by Marc,
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