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Hosted site running 4.6.11

We have had a number of users contact us saying they cannot add any more attachments as they have reached their limit. Site is running as unlimited attachments  as seen in screenshot.

image.png.2d8c19d3b1227f243a4dcc48af1fe7c1.png

Is there a physical number of files (this user has 997) or is this a bug..?

 

 

 

Could you please provide me with an example user, so I can take a look?

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