Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,919 topics in this forum
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- 1 follower
- 3 replies
- 647 views
hi, I'm trying to add html code in the middle of the WYSIWYG editor block, and its not showing as it should be (html code source) is there any way to make the block recognize html? thanks.
Last reply by amiaz peisach, -
- 2 followers
- 4 replies
- 991 views
I haven't been around in a while on the support forum. My email notifications suddenly stopped working. I've searched, all the topics I find, don't seem to answer the question of basic settings in the ACP to get gmail to work from the forum to send email notifications. It was working fine until about 2 days ago, and then stopped sending out emails. I'm self-hosted, and the Gmail account is sending and receiving email fine. I have tried numerous combinations of the ports and ssl/tls settings. I get several different errors. This used to be fairly simple to set up. Here are some screenshots of my settings, and some errors returned. Is there a tutorial on how to d…
Last reply by nikos32, -
- 11 replies
- 620 views
After updating to 4.6.12.1 and updating my PHP to 7.3, I have encountered several issues that are stopping my site from working properly. I am getting many errors in my system log. I have received this one 272 times: And this one 108 times: I am also unable to change themes or add status updates on my website. Trying to change themes just refreshes the page, and trying to add status updates leads to a "Loading..." message. I have cleared cache, removed all third party applications, plugins, and themes and removed ads. Does anyone know what might be causing this? Should I just run a fresh install and transfer everything over? Thank you i…
Last reply by Jim M, -
- 1 follower
- 3 replies
- 609 views
Hello, I am not sure what is going on now in my community. Every time I past an image (CONTROL+V), the uploaded image will be duplicated. I didn't install/update any plugin/app today/yesterday. I've used the website a lot this morning and I didn't get any issues. See attachment. I've cleaned the cache, my browser's cache and the result is the same: duplicated pasted images. This is what I believe is the only modification I've done in the last 24h Thanks a lot
Last reply by Jim M, -
- 1 follower
- 4 replies
- 553 views
i install SSL, everythign is fine. I contact my provider too and they tell me that the installation is fine but it have some script when you login was insecure and i need to change that , but i dont know how to do. So now i cannot log in inot my website or AdminCP because my browser said it insecure , and when i press to send it anyway , it push me back to the login page. there is 2 waring i have. Any idea how to fix it ? thank you
Last reply by Jim M, -
- 1 reply
- 492 views
The layout shifts near the top of the screen in live topics when there is another user online. The space really needs to be reserved on page load to avoid it impacting CLS scores on core web vitals, I think.
Last reply by Daniel F, -
- 4 replies
- 605 views
Hi, I am trying to change the name of the homepage on the forum and I assumed it was the "site name" option and when I change that the name stays the same. I am just wondering where the option is to change the name, I am probably just missing something obvious.... thank you
Last reply by Tommaso Esposito, -
- 1 follower
- 2 replies
- 830 views
I know Members can set their own Activity Stream default configuration, but is there a way I can have this set automatically for them based on selection (i.e. they get a prompt to select their choice) or on a Member Group level (where I can somehow give them an option to choose and place them in a corresponding Member Group). Ultimately this use case comes down to two distinct groups of Members wanting different default views but not wanting to do the work to set it, so I want to force them to select an option. Edit: Updated title
Last reply by Clover13, -
- 2 followers
- 2 replies
- 517 views
Hi. For the invision developers. What platform invision use to secure the code of the app, example: Synopsys, Checkmarx, Veracode, Micro Focus o HCL Software. Or similar? Thanks in advance
Last reply by cacique, -
- 1 follower
- 3 replies
- 546 views
Dear Invision I've tried to change my license URL two times yesterday but I never get the email, not in spam, nowhere. Thanks in advance
Last reply by Jim M, -
- 3 followers
- 5 replies
- 711 views
Is there any way to automate creating a new daily topic and locking the previous days topic?
Last reply by Clover13, -
- 6 followers
- 19 replies
- 1.2k views
Member on my site reported this today. When I try it on iMac + Chrome, it only uploads one image. Might be something specific to his setup: Chrome on Linux: Version 100.0.4896.127 (Official Build) (64-bit)
Last reply by Matt, -
- 1 follower
- 1 reply
- 592 views
I am trying to setup an automated service and I just need to attach a BCC to all product receipt emails aka transactional emails, how do I go about doing this?
Last reply by Randy Calvert, -
- 3 followers
- 9 replies
- 1.2k views
Simple question: Does IPS work with MySql8?
Last reply by AlexWebsites, -
- 1 follower
- 18 replies
- 1k views
Hi Can anyone tell me what is causing this on my Forums please.
Last reply by Jim M, -
- 6 followers
- 19 replies
- 1.3k views
I just noticed that our sever has been hit with 76 GB of images, as people still uploading 19 MB files of 4000 x 3000 px and IPS is not discarding the original images after resizing them. We are on v4.6.10 Please advise how do we discard the original images? Thanks in advance. Posting setting. These are just a few of thousands of images with enormous size (original) Original from DSLR with 300 DPI print resolution.
Last reply by KT Walrus, -
- 2 followers
- 10 replies
- 825 views
I shared a link to a page (built using Pages) on Facebook but the og:image does not show up on Facebook. When I use the sharing debugger on Meta I see: Missing Properties The following required properties are missing: fb:app_id Does that mean I need to create a Facebook app so that I can add an og:app_id to the page before the image will show up in Facebook?
Last reply by David N., -
- 2 followers
- 2 replies
- 415 views
How to reproduce on default 4.7 installation without any customization: Create an RSS import feed in ACP, e. g. for IPS News https://invisioncommunity.com/rss/1-invision-community-news.xml Set Record Hidden/Unhidden to Hidden (see attachment) Import the feed into any Pages Database (I have used the default Articles database) The records are hidden in the database. Issue: the records are NOT hidden in the activity stream. The records are seen in the activity stream as not hidden, they do not respect the date set in the RSS feed and are shown as if they were posted now. I would expect they should use the date of the RSS feed item. …
Last reply by Matt, -
- 2 followers
- 5 replies
- 307 views
Hello, I had a problem with the page module. I accidentally clicked on the duplicate option instead of the permission and the page category was duplicated. The duplicated category title now shows the name of the original category + copy. The problems are two: 1 When I try to delete that empty category, I will get the error attached 2. Why is the category being duplicated if I didn't save it. Shouldn't the category be saved ONLY if I save it?. This happens on other modules. I am using the latest 4.7 beta version. Thanks
Last reply by Marc, -
- 2 followers
- 15 replies
- 1.1k views
Hi i just fresh install IPS and i cannot write into every text box. Like description , terms and service (i can only upload media) How can i fix that ? thank you
Last reply by Marc, -
- 1 follower
- 3 replies
- 525 views
My host, Dreamhost, changed my sql server this morning and moved my database over to the new server. I am able to access the database on the correct server, but the main site is dropping errors. HTTP Error 500 Site is currently using PHP 7.4. Checking the logs shows the following: [07-Jun-2022 18:05:51 UTC] PHP Parse error: syntax error, unexpected 'archive' (T_STRING) in /home/xxxxxxxxxxx/xxxxxxxxxxxx.com/conf_global.php on line 27 [07-Jun-2022 18:05:51 UTC] PHP Fatal error: Exception thrown without a stack frame in Unknown on line 0
Last reply by Marc, -
- 1 follower
- 7 replies
- 606 views
I did nothing wrong just edited the Footer from Theme settings than this thing gone again, without any reason to be gone or removed, I dont get this, I happend before I removed everything reinstalled I removed database too, because I only reinstalled invision back it didnt work, I removed database reinstall I thought it fixed, Now when I try just simply edit the Footer on theme area, this thing gone again. It doesnt fix when you change theme or go to sample theme or default theme or any other theme, it just gone. Please tell me where is this thing located at I will staple it there,, Please tell me where this functions this things located at…
Last reply by Jim M, -
- 3 replies
- 505 views
Hello, I changed to a new CDN network as MaxCDN was bought out by StackPath. I changed my file settings, however, my custom emoji are still showing the old cdn path. And now, when posting emoji, the emoji shows up on the editor, but when you submit the post ... it shows the URL to the old CDN and the emoticon is not displaying. I've already cleared system caches several times, and I did a server reboot. I do not have any redis cache installed, and simply running the file system. Any help would be appreciated. Thanks.
Last reply by Jim M, -
- 1 follower
- 5 replies
- 1.7k views
Hi, The security audit agency found some vulnerabilities. Invision team kindly look into this urgently @Marc Stridgen 1. Source Code Disclosure: The attacker can get sensitive information of application which leads to other chaining attacks. 2. Host Header Injection: : An attacker can perform malicious activity using host header injection. Attacker can control the host header and exploit it using web-cache poisoning. 3.The application transmits the clear text password from Login Page.
Last reply by Randy Calvert, -
- 2 followers
- 3 replies
- 442 views
When editing or adding Stock Action in the support desk, I get a crash. Ruled out Radical Tags which we thought was causing the first crash. Even disabling it, the crash persists. Thoughts? Thanks. Original crash with Radtags enabled: UPDATE `nexus_support_stock_actions` `nexus_support_stock_actions` SET `action_status`=2,`action_staff`=NULL,`action_message`='<p> We have escalated your request to K3MRI. The ticket will be placed on a short hold pending his reply. </p> <p> Thank you. </p> ',`action_show_in`='*' WHERE action_id=2 IPS\Db\Exception: Column 'action_staff' cannot be null (1048) #0 /home/myaccount/public_html/system/Db/Db.php…
Last reply by Marc,