Simon.AU Posted July 13, 2022 Share Posted July 13, 2022 (edited) Hi, in trying to export a list of members with the default options, and all members included, we're just getting a CSV file containing a single multibyte character: We're using the Invision cloud service. Any more info you need please let me know. regards David Edited July 13, 2022 by Simon.AU Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 13, 2022 Share Posted July 13, 2022 Please could you let us know what filters you are using? We can then get this looked into for you Link to comment Share on other sites More sharing options...
Simon.AU Posted July 14, 2022 Author Share Posted July 14, 2022 Hi Marc, I was just using the default filter options, ie. not changing anything/everything included. And now it's just working, although I haven't changed anything... I don't understand why, but I'll take it as 'fixed', thanks. Perhaps you can clear one thing up for me though - the last filter option, "member name": Which field does this relate to? I'm assuming "Display name"? It doesn't make a difference what option I select for it though (ie. before it was still returning an empty excel file with 2 extended ascii characters, and now it works regardless). thanks David SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 14, 2022 Share Posted July 14, 2022 It indeed relates to displayname. Often that wont make a difference as all members really should have a displayname, unless they happen to be in the process of registering Simon.AU 1 Link to comment Share on other sites More sharing options...
Simon.AU Posted July 19, 2022 Author Share Posted July 19, 2022 Thanks Marc. I'm getting the issue again; it appears to be random/arbitrary. Today I logged in, went straight to the members page in ACP, and did an export with all the default settings; got the garbled result again: Â I repeated this a couple of times, and once I was able to get column headings to show but no data (unfortunately I did not think to capture a screenshot of this). I've included a scrolling screen shot of all of our export settings; these are just the defaults. Am I doing something wrong? We only have 7 user accounts currently (still in testing). But it seems to me that the export should still be working, or at least giving a warning if there is something I've done that's out-of-range? Link to comment Share on other sites More sharing options...
Mark H Posted July 19, 2022 Share Posted July 19, 2022 We did make a change to our cloud structure just a couple hours ago. Can you please try the export again, and see if you get the same result? If you do, please follow up here so we can check further. Link to comment Share on other sites More sharing options...
Solution Simon.AU Posted July 21, 2022 Author Solution Share Posted July 21, 2022 Thanks Mark, it's working now with all the combinations I tried. Looks like it's fixed 🙂 SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 21, 2022 Share Posted July 21, 2022 Glad to see this is now resolved for you. Please let us know if you have any further issues. Link to comment Share on other sites More sharing options...
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