Something went wrong. Please try again. When updating existing file download.

[dhanax26]

Recently we are experiencing exception issues with Downloads, when we update a file uploaded or even without doing it but just clicking "Save & summit new version" gives us an exception error, we need this to be solved as fast possible cause our customers wait for updates but we can't publish it due the problem already mentioned.

 

Edited July 20, 2022 by dhanax26

[Marc Stridgen]

Please go to support in your admin CP and ensure you have applied all patches showing there. If you have and still have the issue, please update all access details on file.

[dhanax26]

1 hour ago, Marc Stridgen said:

Please go to support in your admin CP and ensure you have applied all patches showing there. If you have and still have the issue, please update all access details on file.

Hi thank you for answering, by installing all patches you mean updates? Then yes we have the latest IPS version from the day of release. About all access details on file i don't where to find that

Edited July 21, 2022 by dhanax26

[Marc Stridgen]

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

Patches are seen in the support section of your admin CP, and are separate to main upgrades

 

[dhanax26]

3 minutes ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

Patches are seen in the support section of your admin CP, and are separate to main upgrades

 

So far so nice you was right, i had an optional update. I never knew there was optional patches. Many Thanks!

[Marc Stridgen]

No problem at all. Glad that resolved the issue for you