Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 5 replies
- 868 views
Hi! How can I get the password to access the Forum Admin Cpanel? There is no link dedicated to password recovery. I try to login from mysite.com/forum/admin/ Thank you
Last reply by Marc, -
- 1 follower
- 5 replies
- 671 views
I have the following server warning in my admin notifications. I'm wondering if someone could suggest a good server option that does not cost an arm and a leg. We are just 3 elderly women who create things for the Sims games and we do not charge anything for these items nor do we charge people to use our site. We currently use goDaddy which has closed us down a few times for out database being too large. I have to go in and clear the logs by hand as Invision no longer gives my that option in the admin section. We also used to be able to clean up files that were no longer linked to anything in the database. I sure miss that option. I've been working to reduce the si…
Last reply by Marc, -
- 1 follower
- 3 replies
- 677 views
During an upgrade to 4.7 I got the following error (while it was trying to extract the files) "There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance." For future reference is there any way to see what the error actually was? I suspect it's file permissions but without knowing where I can't really fix them.
Last reply by Marc, -
- 2 followers
- 5 replies
- 741 views
For some reason, some links acquire such a class in messages. Why is this happening?
Last reply by Marc, -
how to add custom php /html code in sidebar as a block or widget urgent pls help? before 4.7, portal blocks helped in doing this tweak , as portal is now incompatible please help out
Last reply by Marc, -
- 3 followers
- 21 replies
- 1.3k views
Hello, Quick question, I require some technical assistance which looks like you now have to pay for as its not covered under standard. I took a quick google on how to add this as per: However I am not seeing this in my area as below. Any idea ? Many thanks, P
Last reply by Marc, -
- 2 followers
- 1 reply
- 458 views
Hi, Just saw the (coming soon) feature on the creator pro plan and it is mentionned "in platform webinars" somewhere. I can't find any info on the forum about this. What is the time frame for this feature ? Have you already any info on how it will work ? Thanks for your help. Olivier.
Last reply by Marc, -
- 2 followers
- 4 replies
- 920 views
Could I pretty please get help renewing a license that expired? IPS Community Suite ( https://eventguyz.net/ ) License ending in: **********-*****-******-7003270994 I have several licenses with you starting from 2010 and I don't want to start all over with $850 so is there a way to renew the above license for the going rate of $150 (or less if you wanna cut me a 12yr loyalty discount and change URL to hosangit.com) Thank You Dennis
Last reply by Marc, -
- 2 followers
- 5 replies
- 564 views
Hi, I am testing the new Alert feature introduced in version 4.7.0. I created a test alert to a single user, with no replies. When I log in as that user, the alert is displayed, but clicking on the DIsmiss button does nothing. The popup is kept on the screen. Could someone perform this test, so we can know whether this is a local problem or a general bug? Note: tested with all third-party apps and plugins disabled and using the default, unmodified theme, and clearing the cache. Thanks.
Last reply by Marc, -
- 10 replies
- 931 views
G'day. Jumped on the back end of my website recently to check a key that someone has purchased and in place of where the key should be, I'm getting the message: [[Template nexus/admin/purchases/lkey is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Now I feel like if I simply "Run the support tool in the AdminCP to restore the default theme" that should fix the issue. The problem is, I don't see any way to "restore the default theme." If anyone is aware of how I would go about doing that, it would be amazing as I have a number of customers now who aren't sure if they have used …
Last reply by Jim M, -
- 1 follower
- 3 replies
- 529 views
after fresh install modcp shows 404 page please help out?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 582 views
Hello, I want to completely reset the forums and all installed themes. So I want to make the site completely reset. What is the correct action I should take for this?
Last reply by Miss_B, -
- 1 follower
- 1 reply
- 634 views
Hi I encountered a new problem on the forum that appeared out of blue. When going to forum on a cell phone, I can see that there are notifications. So I click on the menu and instead of opening up, it just adds /# to the URL and doesn't change anything else See the screenshot Please advice.
Last reply by Marc, -
- 1 follower
- 6 replies
- 749 views
Hi Per recommendation of Invision (the new version said 7.3 is not supported), I migrated my forum to new server first with the same version of php (and it was working fine) and then I updated to 8.1 and the forum immediately broke down. Reverting back did not help. Please advise! See the screenshot attached
Last reply by Marc, -
- 1 follower
- 7 replies
- 772 views
Background process has been running for many days and does not finish.
Last reply by Marc, -
- 1 follower
- 1 reply
- 522 views
Can you please reset the URL for test installation? https://[domain].0_install_test_0 should be https://test.[domain] Thank you! Pouvez-vous s'il vous plait modifier l'url de mon instalation test https://[domain].0_install_test_0 par https://test.[domain] Merci!
Last reply by Marc, -
- 1 follower
- 4 replies
- 636 views
As the Admin I want to be notified via an email when someone registers for the forum, but I can't figure out how to get that to happen. I have had some registrations sit for way too long before I realized they had registered Nick Holt, Admin Lonestarspeedzone.com
Last reply by Marc, -
- 2 followers
- 5 replies
- 665 views
Hello, I apologize in advance if the question has already been asked, I do not speak English and the searches are unsuccessful 😢 I have not managed to contact the support via my website as I could do before and I do not know how to correct this problem: I have this problem since the version previous to V4.7. I was hoping this would fix the problem but no, it's still there. The error appears on the default IPS theme and the custom theme Some URLs are only accessible to visitors. From the moment the person is connected to the website, he no longer has access to the article Example with this article: https://luniversims.com/index.html/les-sims-4/sims-4-c…
Last reply by Marc, -
- 1 follower
- 11 replies
- 682 views
I've just upgraded our cloud site to 4.7 and nobody can view notifications. When you click on the bell you get an empty box. Clicking on View All Notifications shows a blank page. I gett the email notifications though. Also I can't click on Alerts in ModCP, it just stays on reported content. And my Messenger inbox still shows Disable my Messenger rather than the option to disable the Inbox.
Last reply by Marc, -
- 3 followers
- 12 replies
- 828 views
my database backup sql file size suddenly increased from 50 mb to 350mb in 3 days how to resolve please help? @Marc Stridgen
Last reply by Marc, -
- 2 followers
- 16 replies
- 869 views
Problem with Zapier 3C414/1 please help urgent ?
Last reply by Marc, -
- 2 followers
- 3 replies
- 608 views
One for the rare circumstances to do list, perhaps... I created an uncaught exception which resulted in the AdminCP Dashboard home showing the error message instead of the normal view. IPS 4.6.12 Commerce (Full Suite), PHP 8.0.21 How I broked it good: Changed an existing chargeable product (downloadable file) to free (no issues), then used the option to cancel all purchases (I had none). Went to the AdminCP but site displayed the uncaught exception: The URL of page the error occurred on was https://mysite.com/admin/?app=core&module=overview&controller=dashboard DivisionByZeroError: Division by zero (0) #0 /home/mysite/public_html/application…
Last reply by Marc, -
- 1 follower
- 4 replies
- 844 views
Hello, I tried to upgrade my IPB with some recent patch and it errored out and my site is no longer accessible? When I go to the website it says that an upgrade is in progress, but when I login to the admin page, all I see is the attached screenshot. Can anyone help me roll this back?
Last reply by Marc, -
- 2 followers
- 4 replies
- 788 views
Is it possible to forcibly disable (without the possibility of enabling users) all mailings to users (subscriptions) except for emails to confirm e-mail?
Last reply by Randy Calvert, -
- 1 reply
- 446 views
I've tried fluid width and not fluid width, but my new theme (Illuminate dark) looks like this on my laptop screen. What do I need to adjust?
Last reply by Jim M,
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