brfcs Posted July 27, 2022 Share Posted July 27, 2022 During an upgrade to 4.7 I got the following error (while it was trying to extract the files) "There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance." For future reference is there any way to see what the error actually was? I suspect it's file permissions but without knowing where I can't really fix them. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 27, 2022 Share Posted July 27, 2022 Its very likely its your tmp folder that is not writable. So I would suggest checking that. If you take a look in uploads/logs you may see the error in there brfcs 1 Link to comment Share on other sites More sharing options...
Solution brfcs Posted July 27, 2022 Author Solution Share Posted July 27, 2022 (edited) I was right about permissions 🙂 Wed, 27 Jul 2022 10:29:28 +0000 Exception::0 fopen(../../applications/core/extensions/core/AchievementAction/Comment.php): failed to open stream: Permission denied #0 /var/www/brfcs/admin/upgrade/extract.php(241): Extractor->_extractFile(248) #1 /var/www/brfcs/admin/upgrade/extract.php(643): Extractor->extract('240') #2 {main} The folder AcheivementAction did't have write permissions for the user doing the upgrade. Edited July 27, 2022 by brfcs SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 27, 2022 Share Posted July 27, 2022 Glad to hear you found the issue there 🙂 Link to comment Share on other sites More sharing options...
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