David Scaroni Posted May 14, 2022 Share Posted May 14, 2022 (edited) G'day. Jumped on the back end of my website recently to check a key that someone has purchased and in place of where the key should be, I'm getting the message: [[Template nexus/admin/purchases/lkey is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Now I feel like if I simply "Run the support tool in the AdminCP to restore the default theme" that should fix the issue. The problem is, I don't see any way to "restore the default theme." If anyone is aware of how I would go about doing that, it would be amazing as I have a number of customers now who aren't sure if they have used a code, and I can't easily find out as it isn't displaying it on their account. Thanks, BlueBirdRP - David Scaroni Edited May 14, 2022 by David Scaroni Changed tag Link to comment Share on other sites More sharing options...
Jim M Posted May 15, 2022 Share Posted May 15, 2022 Please try disabling all third party applications and plugins. You can do this by going to ACP -> Support -> Please also try disabling any third party customizations. Link to comment Share on other sites More sharing options...
Narvuk Posted July 25, 2022 Share Posted July 25, 2022 @Jim M I get this too, tried disabling all and still same error, it happens when using the API for me once activated the admin show this error Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 4 minutes ago, Narvuk said: @Jim M I get this too, tried disabling all and still same error, it happens when using the API for me once activated the admin show this error We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Narvuk Posted July 25, 2022 Share Posted July 25, 2022 @Jim M i have updated the login information to my ACP Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 Unfortunately, the credentials on file include a display name but the login form requires an email address. Could you please update? Link to comment Share on other sites More sharing options...
Narvuk Posted July 25, 2022 Share Posted July 25, 2022 @Jim M sorry i forgot the acp was set to email login, done this now 🙂 Link to comment Share on other sites More sharing options...
Jim M Posted July 25, 2022 Share Posted July 25, 2022 4 minutes ago, Narvuk said: @Jim M sorry i forgot the acp was set to email login, done this now 🙂 Thank you. I have transferred this to a ticket as we will require more information. Please check your email for further instructions. Link to comment Share on other sites More sharing options...
Narvuk Posted July 25, 2022 Share Posted July 25, 2022 @Jim M Thank you, i got the email and updated all as needed, hopefully get to the root of the issue so i can finish of the licensing for my software i am creating. Link to comment Share on other sites More sharing options...
Narvuk Posted July 26, 2022 Share Posted July 26, 2022 (edited) @Jim M I have loaded a dev enviroment and the issues comes after api activation to resolve the issue in my dev enviroment as you notice the extra contains null, IPS doesnt like the null value where it is in the database {"1":{"activated":1658857139,"ip":"123.123.123.123","last_checked":0,"extra":null}} if extra is blank or has no results it need to be set to nothing for example {"1":{"activated":1658857139,"ip":"123.123.123.123","last_checked":0,"extra":[]}} this resolved the error on my dev but was unsure where in the php the value null gets set when either using the api to activate the usage of the license EDIT: You can pass [] in extra when activate via api to save it going null, but if left blank when sending it causes extra: to become null which throws the error in ACP view license key view. of product Edited July 26, 2022 by Narvuk Update to fix solution SeNioR- 1 Link to comment Share on other sites More sharing options...
Jim M Posted July 26, 2022 Share Posted July 26, 2022 Thanks our developers will review this in your ticket. Link to comment Share on other sites More sharing options...
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