Mercury Forever Posted July 24, 2022 Share Posted July 24, 2022 Background process has been running for many days and does not finish. Link to comment Share on other sites More sharing options...
Jim M Posted July 24, 2022 Share Posted July 24, 2022 If you unlock the queue task there, do they start running again? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 25, 2022 Share Posted July 25, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 25, 2022 Share Posted July 25, 2022 Taking a closer look at this, it appears you may actually be missing a patch which corrects this. Please go to Support in your admin CP and apply all optional patches Link to comment Share on other sites More sharing options...
Solution Mercury Forever Posted July 26, 2022 Author Solution Share Posted July 26, 2022 Hello Gentlemen, sorry for the delay in responding. I have unblocked the task, which is scheduled to be executed the next minute and remains in that state again. The progress is extremely slow, in 5 days it is 28.7% On 7/24/2022 at 8:06 AM, Jim M said: If you unlock the queue task there, do they start running again? Thanks Marc, I have applied the optional patch, I will be monitoring the process to see or progress. 19 hours ago, Marc Stridgen said: Taking a closer look at this, it appears you may actually be missing a patch which corrects this. Please go to Support in your admin CP and apply all optional patches Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 26, 2022 Share Posted July 26, 2022 4 hours ago, Fred Mercury said: Thanks Marc, I have applied the optional patch, I will be monitoring the process to see or progress. No problem at all. 🙂 Link to comment Share on other sites More sharing options...
Mercury Forever Posted July 26, 2022 Author Share Posted July 26, 2022 Thanks dear, the execution of the processes has been normalized. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 26, 2022 Share Posted July 26, 2022 Excellent to hear. Thank you for confirming Link to comment Share on other sites More sharing options...
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