Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- An error occurred - after server migration
- Last reply by flrn98,
23,026 topics in this forum
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- 1 follower
- 4 replies
- 687 views
i see more logs why? please check
Last reply by greek_parea, -
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- 2 replies
- 491 views
I deleted a member today but didn't have the pop up option to delete/keep etc, normally I would keep the posts but it just went through and appears to have selected to deleted the member and posts. Or it's attempting to, it appears to be stuck
Last reply by Jim M, -
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- 2 replies
- 417 views
In summary, we operate an online support community for young people. We do not allow our members to private message each other for safeguarding reasons. We only allow private conversations between our staff/therapists and the members. We currently have it configured so that our member usergroups cannot instigate messages, which also means that they cannot instigate a private message with a member of staff, it always has to be instigated by the staff member. Is there a way of configuring so that: All usergroups can instigate a private message; for staff usergroups, they can instigate a private message with any user group. For member usergroups, they can instigate a pr…
Last reply by DTL2012, -
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- 2 followers
- 21 replies
- 1.1k views
I am in the Admin CP, with an admin account yet, doing all kinds of tweaking in the backend, but it won't let me launch the Easy Mode editor. Is there another way than under Customization > Theme to access it?
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 508 views
Hi All - just restarted our forums after about a year of inactivity. Double checked everything yesterday and all seemed well. This morning started getting this error but have no idea what it means. It also will not let me log in so I can't get to the admin part of the site to see if anything is funky. Thanks..Tim
Last reply by Marc, -
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- 1 follower
- 13 replies
- 393 views
Sometime between 9am and 10am (UK time) today, our self-hosted forum stopped working - https://www.zero88.com/forum/ I’ve checked with multiple people and it’s down for all of them. We get a "too many redirects" error. The rest of the website (non-Invision forum) is working fine. There have been no changes to our server settings or forum settings today (or for quite a while previously) The SSL certificates are in date. When my IP address tries to access the forum, the server logs show 10x “301 GET /forum/ HTTP/1.0” However, from the server logs, it appears that other IP addresses are successfully accessing the forum (logs show specific p…
Last reply by Marc, -
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- 3 replies
- 493 views
Good morning, I would really appreciate your help. On my site they redirected everything to chapala.com without the "www" (www.chapala.com), and now they only load some pages in my webboard and not others. My question is. Do I need to change the Licensed URL I have from http://www.chapala.com/webboard to https://chapala.com/webboard? Thank you
Last reply by David Tingen, -
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- 2 followers
- 6 replies
- 569 views
Hello everyone, I buy now for my second license the feature: But I can't enable it on my admincp. How to enable? I have this error !
Last reply by Mark H, -
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- 3 followers
- 6 replies
- 512 views
I am starting with installing the Gallery. I will install the Forum later only. Now, I am a little confused how to set the URL correctly for the Gallery now with the option for the Forum later. I uploaded everything on my server under the folder name Gallery, but now, found a similar site that has both, and the gallery url is site/forum/gallery/ and the forum is site/forum/ As I am not live yet, I can still make changes. Is there a way to have the gallery as site/gallery, and later have site/forum when I add it? What confuses me is the fact that the whole Invision suite is likely installed only in ONE location, right?
Last reply by Marc, -
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- 1 follower
- 3 replies
- 566 views
Hi FYI. Using the option "Set As Members' Theme" causes this error on my test forum which is running v4.7.2 beta 2 with PHP 7.4.30.
Last reply by Richard Arch, -
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- 2 followers
- 4 replies
- 440 views
I installed the Wordpress SSO plugin, and on both, my test installation and the live installation, the "Member", the IPS4 Group is missing. I see it in this list: but when i go to assign them in the Wordpress SSO, I only have "Administrators" and "Moderators" What am I missing??
Last reply by Marc, -
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- 2 followers
- 3 replies
- 824 views
I know I saw it before (I even changed it in my test installation) but I cannot find it again. Where do I limit the file size for images? I don't mean the dimension but the number of MB.
Last reply by Jim M, -
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Auto Renewal
by SvB-
- 1 follower
- 1 reply
- 690 views
Hi Invision Support I've just received the auto renewal email, but I'm not ready to renew at the moment. I can't see a way to turn the auto renewal off and on Googling it, looks like it's just gonna happen unless the credit card details are removed, which I've now done. Is there anything else I need to do? I don't want to start getting chased for payment for a license I'm not yet ready to renew.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 741 views
Hey I've got an issue with registration (see screenshot). How can I fix it?
Last reply by Jim M, -
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Hey, I've got an issue during the upgrade. Could you help me with that? Btw, I've just paid for the renew, but the email support isn't active. Did I miss something and there's no support through tickets anymore?
Last reply by Jim M, -
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- 2 followers
- 19 replies
- 957 views
Hoping some advice on these errors that i am currently getting. when i run the update i get this error below IPS\Db\Exception: Table '(database_name.core_follow_count_cache' doesn't exist in engine (1932) #0 /home/../public_html/forum/system/Db/Db.php(466): IPS\_Db->query('SHOW FULL COLUM...', true, false) #1 /home/../public_html/forum/system/Db/Db.php(1928): IPS\_Db->forceQuery('SHOW FULL COLUM...') #2 /home/../public_html/forum/system/Application/Application.php(2772): IPS\_Db->getTableDefinition('core_follow_cou...', false, true) #3 /home/../public_html/forum/applications/core/modules/admin/system/upgrade.php(264): IPS\_Application->databa…
Last reply by Jim M, -
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- 3 followers
- 16 replies
- 1.2k views
When a guest clicks on an image this error message shows up on admin and front end TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0) #0 /home/media/public_html/forum/system/Dispatcher/Controller.php(118): IPS\gallery\modules\front\gallery\_view->manage() #1 /home/media/public_html/forum/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /home/media/public_html/forum/applications/gallery/modules/front/gallery/view.php(65): IPS\Content\_Controller->execute() #3 /home/media/public_html/forum/system/Dispatcher/Dispatcher.php(153): IPS\gallery\modules\front\gallery\_view->execute() #4 /home/media/pu…
Last reply by Jim M, -
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- 1 reply
- 357 views
Hey, Is that possible to remove all personal massages of all users?
Last reply by Jim M, -
- 1 follower
- 5 replies
- 594 views
I have this problem that appears that the key is invalid, the only thing I did was move my domain to another host, please help me, I already put the license and it appears that it is already activated, www.gamezerlegends.com/forum
Last reply by Mark H, -
- 12 replies
- 968 views
Hi, What is the official name for the title located underneath the avatar picture in a forum post? How can that be changed? And who can change this? Thanks!
Last reply by Jim M, -
- 1 follower
- 7 replies
- 779 views
For some posts, as admin I would like to mention or better notify all users about a post. Is this possible?
Last reply by Birgit Schultz, -
- 1 follower
- 1 reply
- 518 views
My pages don't work now Please help
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.5k views
and admin It appeared out of nowhere without modifying anything.
Last reply by Marc, -
- 2 followers
- 9 replies
- 622 views
Strangely, some users updated their photo at the same time, and none of them have logged in recently. From what I could observe, all these users are connected with google.
Last reply by Marc, -
- 2 followers
- 12 replies
- 904 views
Hello All, Thank you for reading my post. I am having issue with the theme. Every time I install theme and mess-up with the Css after some time. Don`t know why this is happening. I really appreciate is some one help me to getting fix this.
Last reply by Marc,
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