Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
-
- 2 followers
- 7 replies
- 724 views
I had users complain about being regularly quoted with things they never said. I checked it out and this is indeed easy to replicate. Example: Let’s say I see this post from Nigel quoting Daniel: I can select the text in the quote and hit “Quote selection”. But the result will be this: The quote gets misattributed to Nigel, even though it was said by Daniel! It shouldn’t work like that. Either the quote should be attributed correctly, or if that is not possible, the inline quote functionality should be suppressed within already quoted text.
Last reply by Marc, -
- 1 follower
- 6 replies
- 834 views
I added stripe payment gateway. But when customer pay its say processing on website and on stripe it says Uncaptured. Contacted stripe, they told me to contact Invision community to set the request POST body with "capture_method": "automatic" Not sure how to do that. Please help me
Last reply by Marc, -
- 1 follower
- 7 replies
- 639 views
Yesterday, I move to Invision forums form Vbulletin. https://www.koboxingforum.com/leaderboard/ Click the link and select the third tab or look on the right hand widget called Popular Contributors - see all time. For example, weekly someones on 30 but when it gets to all time it becomes crazy! The user with a weekly 30 has an all time 99227625, 99 million, seriously? Is there a way to fix this? By re-counting or resetting? Thanks
Last reply by james tonks, -
- 2 followers
- 1 reply
- 524 views
Hi, is it possible to create a page with external JS? I put a link at the bottom of a "Page Builder: Text", but then the module becomes uneditable (you can just delete it) and it doesn't work. <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.3.1/jquery.min.js" crossorigin="anonymous" referrerpolicy="no-referrer"></script> <script src="https://maxcdn.bootstrapcdn.com/bootstrap/4.1.3/js/bootstrap.min.js" crossorigin="anonymous" referrerpolicy="no-referrer"></script>
Last reply by Marc, -
- 2 followers
- 2 replies
- 339 views
After updating the OS to bring in PHP 8.1 on my site, the status messages window is broken. Figuring it might be a theme issue, I checked on the IPS default theme only to see it's broken there as well. The window is filled with repeated instances of this error: [[Template core/front/widgets/recentStatusUpdatesStatus is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] For obvious reasons I'm not about to reset the entire theme of the site to fix an error that didn't exist when PHP 7.4 was handling the site. I've been running IPS 4.7.1 since it released earlier this month and it was…
Last reply by Marc, -
- 2 followers
- 1 reply
- 809 views
Hi there, I have an issue with Stripe payments. However, I'm not comfortable with sharing details of the situation publicly. Could this be dealt with privately? Please let me know what I need to do to action this.
Last reply by Marc, -
- 2 followers
- 2 replies
- 717 views
Hi, recently I updated my board to 4.7. I saw that I should change my PHP version from 7.4 to 8.0. As I did that everything to works fine except messenger. Msg in modal window are not loading and when I try to go to messenger there is an 500 error (no logs in ACP or I didn't find any). When I go back to PHP 7.4 messenger just starts to work again. What should I do? How can I check what's cousing this issue? I checked on PHP 8.0 with IPS requirements checker but it's not showing any warnings.
Last reply by Marc, -
- 3 followers
- 3 replies
- 707 views
Inside of a forum, I would like to set up when a topic i send, it needs to be going with a prefixes selected. So we need prefixes vissible under the Title field, after put the title just obviously select which prefix selected and post it. If the prefixes is not selected, just don't let it posted.
Last reply by Marc, -
- 2 followers
- 1 reply
- 574 views
Are these still applicable today? They are from 2010 3.x version IP and came default with the software, can I delete these? Thanks for any help.
Last reply by Marc, -
- 2 followers
- 7 replies
- 683 views
TypeError: Cannot access offset of type string on string (0) #0 /opt/forum/system/Login/Handler/OAuth2/Google.php(299): IPS\Login\Handler\OAuth2\_Google->_userData() #1 /opt/forum/applications/core/modules/front/system/settings.php(165): IPS\Login\Handler\OAuth2\_Google->userProfileName() #2 /opt/forum/applications/core/modules/front/system/settings.php(64): IPS\core\modules\front\system\_settings->_overview() #3 /opt/forum/system/Dispatcher/Controller.php(118): IPS\core\modules\front\system\_settings->manage() #4 /opt/forum/applications/core/modules/front/system/settings.php(49): IPS\Dispatcher\_Controller->execute() #5 /opt/forum/system/Dispatcher/Dispatc…
Last reply by Marc, -
- 1 follower
- 9 replies
- 738 views
Hey all, I have 4 forums with Invision and 3 have upgraded no problem but 1 is not working. When I try to upgrade via the ACP it tells me to manually download and upload the upgrade. I've done so but when I try to continue the upgrade I get the following error - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '/cms_custom_database_1 SET record_publish_date = record_saved, record_future_dat' at line 1 I tried uploading the whole package instead, but it then tells me to run the install using a new database prefix which results in a new blank forum. So I'm a bit stuck. A…
Last reply by Marc, -
- 1 follower
- 2 replies
- 439 views
Hi, some how i can't install anyplugin buyed or not from marketplace im getting stucked. i installed ISP with PHP 7.4 than switched to PHP 8 but i tryed with both php 7.4 and 8.0 same issue maybe someone has had same trouble? any fix ? Im logged un marketplace.. but still same issue, Im under cloudflare... a
Last reply by Marc, -
Is there a way to exclude certain member groups from group promotions when using a subscription? I had a subscriber that I later made a moderator. He wants to continue contributing to the site financially, but each time his subscription renews, it switches him back into the group setup for subscribers. Is there a way to set moderators from being promoted when they have an active subscription? I figured if worse comes to worse, I can create a new subscription that does not have promotion enabled, but I'd prefer to not create multiple ones if I can avoid it. Thanks!
Last reply by Randy Calvert, -
-
- 4 replies
- 637 views
Does there exist a list of the overall minimum required system specs for self-hosting ? I've seen the notices in the admin panel, was wondering if there is a consolidated list anywhere that'd say version 4.7.x = msql version a, php version b, debian 8.... etc.
Last reply by CorneredRatSoftware, -
- 1 follower
- 3 replies
- 887 views
When I should enable the Rating for forum? How it works and how it affect our forum management?
Last reply by teraßyte, -
- 2 followers
- 2 replies
- 613 views
Do I need to worry about this? The log entry was triggered by a guest (Guests) IPS\Http\Request\CurlException::28 https://graph.facebook.com/me?fields=email,id,name,picture&appsecret_proof=4ab255e7e47efaa73b7497f53e651201386ab1e3af7d967f1eecc0bb813728d8 Resolving timed out after 10000 milliseconds BACKTRACE #0 /home/media/public_html/forum/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute() #1 /home/media/public_html/forum/system/Http/Request/Curl.php(298): IPS\Http\Request\_Curl->_executeAndFollowRedirects('GET', NULL) #2 /home/media/public_html/forum/system/Login/Handler/OAuth2/Facebook.php(468): IPS\Http\Request\_Curl->…
Last reply by Jim M, -
- 1 follower
- 3 replies
- 801 views
E-Mails from IP.Board are not being sent as an error occurs. The error reads Network is unreachable 101. We have verified that our cPanel/WHM server can see the outside world, communicate over ports 25, 465 and 993 and ping smtp.gmail.com which is where the SMTP sever we are using is housed. The cPanel server is hosted on Azure and we have configured the NSP to properly allow through its firewall mail traffic. Test mails from other accounts on the server arrive successfully and report proper SPF and DKIM signatures. Please advise on what with the software could be cuasing this issue. Attached are screenshots of debugging and errors for reference. Our domain is not redact…
Last reply by teraßyte, -
- 2 followers
- 7 replies
- 529 views
Hello, For API in CP Admin, I have this error when i whant to go for the first time : What does that mean and how can I fix this? The installation is on wamp, can you help me please?
Last reply by Jim M, -
- 2 followers
- 3 replies
- 696 views
Hi, Is there any place I can configure when email about notification is being sent? I talk about any forum or downloads subscriptions where I choose to be notified about reply or new content. I usually get email after an hour some content was posted instead immediately. This issue happens to me since time I upgraded to IPB4.
Last reply by Emediate, -
- 1 follower
- 3 replies
- 1.4k views
Need help upgrading from IP.Board 3.4.7 to the most current version 4.7.1 for two boards. Both licenses are up to date. In the past we've needed tech support to complete major version upgrades, we've ensured that the latest versions of PHP, MySQL, etc. are in place via the compatibility checker. Help!
Last reply by Marc, -
- 2 followers
- 4 replies
- 764 views
Error: Call to undefined method DateTime::getDateInformation() (0) #0 /home/myserver/public_html/forums/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), NULL, Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /home/myserver/public_html/forums/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Event->findOccurrences(Object(IPS\calendar\Date), Object(IPS\calendar\Date)) #2 /home/myserver/public_html/forums/applications/calendar/widgets/upcomingEvents.php(153): IPS\calendar\_Event::retrieveEvents(Object(IPS\calendar\Date), Object(IPS\calendar\Date), NULL, 5, false) #3 /home/my…
Last reply by PandemicSoul, -
- 1 follower
- 12 replies
- 523 views
why php is fine 8 mariadb too last version whats wrong ? i tryed on webhosting and on dedicated server last ISP suite version forum
Last reply by Statham, -
Title says it all. Host changed my IP address and site is down. I guess I did not bookmark the admin control panel direct url, so I can't access it. Any help?
Last reply by Marc, -
-
- 1 follower
- 4 replies
- 802 views
I just bought invision today. I'm trying to add a custom block to pages. I added a custom block in page management. I then went to page builder and when I drag over the custom block it it doesn't display. This block cannot be shown... doesn't display (See attached image).
Last reply by Marc, -
- 2 followers
- 4 replies
- 541 views
v1.4.1 of this was approved 10 minutes ago - compatibility was set to 4.7 when I submitted it; 100% sure of this because it is the only option available to select now that multiple versions are not selectable. When you view the app, there is no compatibility field. Go to https://invisioncommunity.com/files/category/168-social-experience/ and you see the app at the top of the listing. Now filter by 4.7 - bye bye app. When attempting to view the app via the ACP on test site:
Last reply by Stuart Silvester,
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
