ro1bu Posted August 8, 2022 Share Posted August 8, 2022 (edited) Quote and admin Quote It appeared out of nowhere without modifying anything. Edited August 8, 2022 by ro1bu Link to comment Share on other sites More sharing options...
Mark H Posted August 8, 2022 Share Posted August 8, 2022 Something had to have changed on the server level for that error to show with no changes to the install. In any case, I'd ask your Host if they made any changes, such as upgrading PHP, MySQL, etc. And we can look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. Link to comment Share on other sites More sharing options...
ro1bu Posted August 8, 2022 Author Share Posted August 8, 2022 I have updated the access data. Thanks! Link to comment Share on other sites More sharing options...
Mark H Posted August 8, 2022 Share Posted August 8, 2022 Thank you, I am investigating now. Please do not login to the admin panel or make any changes to the install. I'll update this topic when done. ro1bu 1 Link to comment Share on other sites More sharing options...
Solution Mark H Posted August 8, 2022 Solution Share Posted August 8, 2022 Your site is recovered now. All 3rd-party apps, plugins, and Themes have been disabled, and the site set Offline so you can correct the issues. You'll need to enable those items one by one and test to see if the problem returns. If you find one that causes errors, you'd need to contact its author for assistance or an update. Link to comment Share on other sites More sharing options...
ro1bu Posted August 27, 2022 Author Share Posted August 27, 2022 I have the same problem, can you check again please? Link to comment Share on other sites More sharing options...
Jim M Posted August 27, 2022 Share Posted August 27, 2022 2 hours ago, ro1bu said: I have the same problem, can you check again please? Were third party applications/plugins re-enabled? This is the cause of your issue so you would need to work with the authors to ensure that they are compatible with your release. Please try using recovery mode to re-disable them all: https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode Link to comment Share on other sites More sharing options...
ro1bu Posted August 27, 2022 Author Share Posted August 27, 2022 I can't do it, do you think you can help me? First of all I can't find constants.php Link to comment Share on other sites More sharing options...
Nathan Explosion Posted August 27, 2022 Share Posted August 27, 2022 Then create one... Link to comment Share on other sites More sharing options...
ro1bu Posted August 27, 2022 Author Share Posted August 27, 2022 It still does not work Quote Link to comment Share on other sites More sharing options...
Jim M Posted August 28, 2022 Share Posted August 28, 2022 Your cache is rather outdated, please ensure your background tasks are running. Once I cleared all php files in your /datastore directory, recovery mode worked. Please try now and do not enable any third party add-ons which are not compatible with the release you're on or PHP version. ro1bu 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 29, 2022 Share Posted August 29, 2022 Your site appears to be working correctly at the moment. Are you still seeing issues? ro1bu 1 Link to comment Share on other sites More sharing options...
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