Carole Asselin Posted August 30, 2022 Share Posted August 30, 2022 I am in the Admin CP, with an admin account yet, doing all kinds of tweaking in the backend, but it won't let me launch the Easy Mode editor. Is there another way than under Customization > Theme to access it? Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 Please ensure that you're logged in on the front-end of your community with the same admin account. The Easy Mode editor will transfer you to the front-end to let you style it in real time. In order to do so though, you need to be logged in with the same exact admin account. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I have only two "members" showing in the Admin CP, and they are both me, both Administrator, created when I was initially installing it. I logged out completely and logged back in. Went to my profile drop-down, Admin CP, Customize, Theme, and I am still unable to access the Easy Editor. Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 33 minutes ago, Jim M said: then clicking "Review/Update Access Information" under the "Stored Access Information" section. I think I did it correctly now. Can you help? Link to comment Share on other sites More sharing options...
Mark H Posted August 30, 2022 Share Posted August 30, 2022 I do see one probable issue. You are using Cloudflare, which can be a problem. Please disable proxying for your site's URL. There's also some styling issues in the admin panel but those may be related. As well, there is a patch available which should be applied. Please visit your ACP -> Support page and click "Fix This" where is shows an update available. Once that has finished, if the problem remains, please reply here with details. Senior2323 1 Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I'll try that. I am confused as to why it was working fine earlier today but once I installed Wordpress SSO, it is now giving me those issues. I'll check and come back to report. Link to comment Share on other sites More sharing options...
Mark H Posted August 30, 2022 Share Posted August 30, 2022 OK, given that info, please also check with the author of your SSO to make sure that group assignments and permissions are correct. Carole Asselin and Senior2323 2 Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I am really not sure what is going on. I tried installing the patch and at step 3, it says I don't need it and I don't have permission. That seems ok I guess, if I don't need it. Waiting to see if there is anything wrong in my setting up the Wordpress SSO plugin. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 It sounds very much like you dont have permission in the admin CP to do everything you need to do. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 19 minutes ago, Marc Stridgen said: It sounds very much like you dont have permission in the admin CP to do everything you need to do. I see that. Isn't there a way to grant myself all those permissions? I do have two admin accounts. In WP, they are keymasters so they can do everything. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 30, 2022 Share Posted August 30, 2022 It wouldnt matter what they are in wordpress. They would need to be administrators with all access on the invision platform. If you dont have those permissions, you would not be able to give yourself them (otherwise granting permissions would be of little use). If you have all permissions on one and not the other, then you can go to System>Staff>Administrators and correct the appropriate account/group there. If this has only been happening since logging in with SSO however, its likely you are simply being logged in with the wrong user. An admin on wordpress will not automatically have access on invision, unless its mapped to an account on invision with those rights Carole Asselin 1 Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 Thanks @Marc Stridgen I'll look further into this. Other than the Easy Editor, I can do everything else in the CP so far so it is not a HUGE issue. Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 Sounds good. Please let us know if we can be of further assistance. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I am mostly puzzled why it is not using the same account, and it switches from USER1 to USER2 when I go from the site to Invision and from USER2 to USER1 when I go back. Mystery! Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 2 minutes ago, Carole Asselin said: I am mostly puzzled why it is not using the same account, and it switches from USER1 to USER2 when I go from the site to Invision and from USER2 to USER1 when I go back. Mystery! Unfortunately, as you are using an SSO, you would need to work that out with the author of it. Carole Asselin 1 Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I am trying to change the information in the Invision backend and as often as I enter the password in "Review/Update Access Information", it displays fewer "dots" in the field making me wonder if it takes the correct information. Can I rely on that to know that the pw is recorded correctly? Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 3 minutes ago, Carole Asselin said: I am trying to change the information in the Invision backend and as often as I enter the password in "Review/Update Access Information", it displays fewer "dots" in the field making me wonder if it takes the correct information. Can I rely on that to know that the pw is recorded correctly? In our Client Area access details, the number password dots after you save will be different than the characters in your password. I would advise simply copying/pasting the password in, after verifying it is correct on your own login, so you know it is correct. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 30, 2022 Author Share Posted August 30, 2022 I am running a bit in circles with a situation. I created an account when I installed Invision for my site. The name was MyC**** and the email was admin@scr*********. I also installed Wordpress SSO. Now, I might have messed up something because my admin account on my site is Cassel (as display name) but MyC**** as username, and the email is cassel@cr********. Now, if I log into my site, normally, as the Cassel admin, when I go to the Invision AdminCP, it switched to the MyC**** with the admin@scr****** account. Now, I am trying to streamline things, but it is not working as expected. I have a Loom recording of what is happening when I try to change the details but I don't want to post it in the open forum so let me describe it: I was able to change the email address to the MyC*** account from admin@scr******* to cassel@cr******* (you can see at the bottom) However, for the Cassel account, the email is cassel@cr****** and even if I try to change it to admin@cr***** (to make it different than the M account), it always reverts to this, even if, in the member activity it shows that it was changed. I tried logging out completely and come back, and the email is still cassel@cr***** Can you help me straighten this out? Link to comment Share on other sites More sharing options...
Jim M Posted August 31, 2022 Share Posted August 31, 2022 You would need to work with your SSO’s author as you may be fighting an uphill battle depending on how these accounts are tied to the WordPress versions. If it updates the email address on login, it will change each time you login if it is configured to do that. Seeing as we do not know how the SSO functions, we cannot answer how to resolve this. Link to comment Share on other sites More sharing options...
Carole Asselin Posted August 31, 2022 Author Share Posted August 31, 2022 I thought it might have something to do with the accounts directly inside Invision first. I'll follow up with the SSO's author too. Link to comment Share on other sites More sharing options...
Jim M Posted August 31, 2022 Share Posted August 31, 2022 11 hours ago, Carole Asselin said: I thought it might have something to do with the accounts directly inside Invision first. Email is unique in our software so simply having 2 accounts with the same email address here is an indication something is happening in the SSO to bring over the email address when an account is sync'd with it. Link to comment Share on other sites More sharing options...
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