BIgnat Posted August 25, 2022 Share Posted August 25, 2022 Hey, Â I've got an issue during the upgrade. Â Â Â Could you help me with that? Btw, I've just paid for the renew, but the email support isn't active. Did I miss something and there's no support through tickets anymore? Link to comment Share on other sites More sharing options...
Jim M Posted August 25, 2022 Share Posted August 25, 2022 1 hour ago, BIgnat said: Btw, I've just paid for the renew, but the email support isn't active. Did I miss something and there's no support through tickets anymore? There is no longer support through email any longer, outside of the first 30 days of self-license purchase. You should have received an email about this last year. While there is no email support, you found our fully staffed support forum where the same, exact support will take place 🙂 . It is merely just a change in where support is started, not a change in benefits as technicians still have the opportunity to securely see your access details in the Client Area and, if required, escalate a ticket to our developers for further investigation. We noticed that a large majority of questions coming were very common and often, not relating to the core software so adding these to a common area which can be searched would help clients receive a faster answer to their question/issue. Additionally, there is the benefit of other clients with similar issues helping resolve your issue too. With that said: 1 hour ago, BIgnat said: This error would indicate that your database is missing the table mentioned and a full restore would need to take place from when it existed. If intentionally deleted all Pages tables from your database, you would need to restore and uninstall the application as it was not properly uninstalled. Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 (edited) 19 minutes ago, Jim M said: your database is missing the table mentioned and a full restore would need to take place from when it existed. I've checked a few previous installations before post here, it seems like I never had this table. I've bought Pages recently, but I didn't delete the app. What should I do to fix the issue? Edited August 25, 2022 by BIgnat Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 Btw, I didn't open phpmyadmin for a few years. Also, there were no issue with the recent updates. Link to comment Share on other sites More sharing options...
Jim M Posted August 25, 2022 Share Posted August 25, 2022 You can try starting the upgrade over and omitting Pages if you've never had it installed. Then we can investigate afterwards what may have happened. However, at this point in the upgrade, the system is looking for something which is installed that is not in the database. Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 (edited) 3 minutes ago, Jim M said: You can try starting the upgrade over and omitting Pages if you've never had it installed. Then we can investigate afterwards what may have happened. However, at this point in the upgrade, the system is looking for something which is installed that is not in the database. I mean that I bought and installed Pages a few months ago. So, that's the first upgrade since I've got Pages. I had no issues upgrading my board in the past. Edited August 25, 2022 by BIgnat Link to comment Share on other sites More sharing options...
Solution Jim M Posted August 25, 2022 Solution Share Posted August 25, 2022 2 minutes ago, BIgnat said: I mean that I've bought and installed Pages a few months ago. So, that's the first upgrade since I've got Pages. I am not quite sure what you mean. The two solutions to move forward are: You restore your database to when these tables existed. You restore your database to the backup taken just before your upgrade attempt here and then try the upgrade again but do not check the checkbox for Pages during the upgrader. Then once everything has upgraded, uninstall Pages (and re-install if you plan to utilize) or let us know if you have any issues with doing any of that. Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 Ok, thanks, I'll try! Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 (edited) 2 hours ago, Jim M said: I am not quite sure what you mean. The two solutions to move forward are: You restore your database to when these tables existed. You restore your database to the backup taken just before your upgrade attempt here and then try the upgrade again but do not check the checkbox for Pages during the upgrader. Then once everything has upgraded, uninstall Pages (and re-install if you plan to utilize) or let us know if you have any issues with doing any of that.  It helped. I restored the database, then updated the board without updating Pages, and then uninstalled Pages. The question is, how can I install it back? 🙂 Pages didn't appear in the bottom app's list. Edited August 25, 2022 by BIgnat Link to comment Share on other sites More sharing options...
Randy Calvert Posted August 25, 2022 Share Posted August 25, 2022 Basically download the IPB source files from the client area, upload them to your site and then run the upgrader again. BIgnat 1 Link to comment Share on other sites More sharing options...
BIgnat Posted August 25, 2022 Author Share Posted August 25, 2022 25 minutes ago, Randy Calvert said: Basically download the IPB source files from the client area, upload them to your site and then run the upgrader again. It helped, thanks! Link to comment Share on other sites More sharing options...
Mark H Posted August 25, 2022 Share Posted August 25, 2022 Is everything working now? (I visited your site quickly but have no login and it's set offline so I can't see any Pages data.) Link to comment Share on other sites More sharing options...
BIgnat Posted August 30, 2022 Author Share Posted August 30, 2022 On 8/25/2022 at 11:29 PM, Mark H said: Is everything working now? (I visited your site quickly but have no login and it's set offline so I can't see any Pages data.) Yes, now it's fine! Link to comment Share on other sites More sharing options...
Jim M Posted August 30, 2022 Share Posted August 30, 2022 Glad to hear everything is working fine 🙂 . Please let us know if we can be of assistance in the future. BIgnat 1 Link to comment Share on other sites More sharing options...
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