Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,897 topics in this forum
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- 1 follower
- 20 replies
- 435 views
The upgrade got to Step 4, but is now stuck. What do I do to complete the upgrade? Screenshot:
Last reply by mr_hopp, -
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- 1 follower
- 5 replies
- 351 views
Morning Tried to upgrade this morning and it says that it has downloaded the data but when i click continue it says there is nothing to upgrade so i am unsure what to do next
Last reply by Strikerecondo, -
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- 4 followers
- 7 replies
- 661 views
1. Member posting is now working with the latest patch 👍 2. Database records made in clubs do not appear in feeds, not the club feed or the Activity feed. I have seen reactions to records though. 3. Pages Feed Blocks don’t honor club-level access permissions. On the club level, I turned off access for “Members not in this club” and the records can’t be accessed by non-club-members. But Pages Feed blocks for the database contain these records, despite “honor permission” being activated. The goal here would be to create a “latest news (or whatever the content is) from the clubs I am a member of” block. 4. Adding a category in a club is missing the Descripti…
Last reply by opentype, -
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- 3 followers
- 3 replies
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Hi, how to fix this? 4.7.16 -> 4.7.17 PHP 8.1 in use. "We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: Return type of IPS\_DateTime::format($format, $memberOrLanguage = null) should either be compatible with DateTime::format(string $format): string, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice"
Last reply by Marc, -
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- 4 followers
- 14 replies
- 792 views
Hey there, I recently upgraded my community from an ancient 4.3 to the latest 4.7.16. Upgrade mostly went smoothly, with one exception: specifically, we're now unable to upload profile photos to S3 (this previously worked pre-upgrade). Other uploads work: image attachments to posts and cover photos work just fine and upload without issue. It's specifically profile photos that seem to have an issue. I've attempted to upload multiple gif, png and jpg images with essentially the same result: select a photo, it seems to get uploaded to the S3 bucket under monthly_YYYY_MM, but then upon pressing Continue the POST to /profile/<id>-<username>/photo/?ajaxValidate…
Last reply by Jim M, -
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- 2 followers
- 7 replies
- 446 views
Hi, Attachments are no longer working on our site: https://ncsi-collaboratives.wested.org/ I am able to create a blog post, attach a pptx file, and it shows it uploads fine. But I receive an error message when I try clicking on the file. I looked at some older posts and they are doing the same thing. The error message: Sorry! We could not locate the item you are trying to view. Error code: 2S328/2
Last reply by Jim M, -
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- 2 followers
- 3 replies
- 326 views
If we try to sign in as a member from the ACP we just get the front end login page. It's not entirely consistent, maybe 1 out of 30 tries it works. Have not found any pattern.
Last reply by Canis, -
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I've renewed IPB license and did reset URL of website to which license belongs. I've updated license key but now I have 2253 notifications....almost all of them are about license key: License Key Invalid The license key in use is not valid for this site. Please contact support for further information. If I will click on button "Check again" then notification count becomes 2252... How to read all these notifications in one step? Is there a way to do that using sql query maybe if we do not have such functionality at ipb admin area?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 342 views
Hi I emailed your department but not heard back yet. I am getting the following error License Key Invalid The license key in use is not valid for this site. Please contact support for further information.
Last reply by Buttercup, -
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- 2 followers
- 5 replies
- 1k views
Hello, I use Facebook Login on all of my sites, but one is giving me trouble and I actually have no idea why or what to do at this point. Uncrowned Gaming is the site and the setup and app are mirrors of my other sites. Apps like this are not an item I am very good at. Facebook is saying they are getting an error message during the testing and I cannot reproduce an error. However, this site does have an issue where it does not pull the profile image correctly. This is the message from Meta: Thanks for any help anyone can provide.
Last reply by Marc, -
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- 2 followers
- 4 replies
- 338 views
Hi, Can you help me to find out what is causing 403 to my website pls Its https://reshax.com/attachments/ ? webserver: NGINX, php-fqm, php (8.0.3). I did check the logs from nginx. There is nothing.Is there anything else i can check ? thank you in advane
Last reply by Marc, -
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Steps to reproduce: Create a test topic in a forum where guests does NOT have permission to post new topics Reply with a test account, or temporarily allow guests to post topics and replies. If you replied with a test account: delete the test account so the reply becomes a guest post If you posted as a guest: remember to reset the forum permissions to once again disallow guest topics/replies As a moderator: select the reply and split it into a new topic in the same forum with your moderator tools You should be redirected to the new topic created by splitting the posts Instead you'll get an error page: "You…
Last reply by TSP, -
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- 3 replies
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At STEP 7 of the upgrade we now have no forum as the upgrade cannot complete and displays this error: 1146Table 'm280674.nexus_package_fields' doesn't exist /var/www/html/107762/system/Db/Select.php::446 SELECT cf_id FROM `nexus_package_fields` WHERE cf_type=? OR cf_type=? please help!
Last reply by Daniel F, -
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- 2 followers
- 4 replies
- 428 views
I would like to include a listing of past events on our site. I added this to the page via an Activity Stream. However, I'd like the events to be sorted by date - right now, the list appears to be very random. Anyone know how to do this? Here's the page I'm working on: https://www.nicecomply.com/events/
Last reply by Daniel F, -
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- 1 follower
- 3 replies
- 514 views
1) Are IPB 4.7.16 and PHP 8.3.7 compatible? 2) Where is the error log of the IPB itself stored? The Apache log is empty. Or I need to turn on the display mode for all errors without exception. Which constant is responsible for this?
Last reply by Randy Calvert, -
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- 1 follower
- 5 replies
- 519 views
I am experiencing an issue with starting the task after updating to 4.7.17 beta 2. Are you experiencing similar problems? ValueError: max(): Argument #1 ($value) must contain at least one element (0) #0 applications/core/tasks/unlockmembers.php(53): max() #1 system/Task/Task.php(281): IPS\core\tasks\_unlockmembers->execute() #2 applications/core/modules/admin/settings/advanced.php(751): IPS\_Task->run() #3 system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask() #4 applications/core/modules/admin/settings/advanced.php(38): IPS\Dispatcher\_Controller->execute() #5 system/Dispatcher/Dispatcher.php(153): I…
Last reply by Marc, -
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- 1 follower
- 7 replies
- 464 views
I would like to report two issues. The first issue occurs in the inbox. When we have a conversation with a user, we can see the status of when the user has read the message. If we delete the message, the status should update to indicate that the user has left the message, which usually works correctly. However, if the user empties their inbox, the status does not update to "left the message" but remains as "active." This causes the user we are conversing with to think we are still in the message. They send another message, which is not received because the original message has already been deleted. The second issue is with email notifications about new messages.…
Last reply by PanSevence, -
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- 2 followers
- 12 replies
- 526 views
We have a limit of max 1000px vertical or horizontal. But uploads contains over 300 images that are larger, up to 12000x9000px! All image types are affected.
Last reply by Canis, -
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- 3 followers
- 22 replies
- 1.6k views
Hi, I'm trying to embed a Facebook Post into one of my forum posts, but it just show up as a link and not as an embed. It's this one: https://therawchef.com/community/topic/8-adesse-selfridges-london/
Last reply by Marc, -
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- 1 follower
- 2 replies
- 405 views
Hi is it best practice to enable debug in production? also, will it include or log AJAX request? Thanks.
Last reply by Allan - TheTechTribe, -
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- 1 follower
- 2 replies
- 405 views
Hi, we're currently testing a migration back to self-hosted and are running into a strange issue where we're getting warnings that the following files have been modified. We've re-downloaded them and confirmed what's on the server matches the downloads, but the warning persists. Any ideas? applications/cms/api/records.php applications/cms/extensions/core/FileStorage/Records.php system/Content/Item.php system/MFA/GoogleAuthenticator/Handler.php
Last reply by Marc, -
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- 2 followers
- 42 replies
- 2.6k views
Hi, the latest update of IP.Board may have created this error. In practice it is impossible to download the attached files in the first message of a support ticket, instead the attached files from the second message onwards do not have this problem. No configuration has been changed on our part.
Last reply by Marc, -
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spam posts 1 2 3
by Ihia-
- 6 followers
- 64 replies
- 3.6k views
Since the upgrade, our forum has been inundated with spam posts originating from our members' accounts. It appears that these spammers are utilizing our members' accounts to submit posts containing spam URLs. Despite our implementation of hCaptcha, the issue persists unabated. This influx of spam posts is not only disruptive but also undermines the integrity and usability of our forum for our genuine members. It is imperative that we find a solution to this problem promptly to maintain the quality of our platform and user experience. I kindly request your assistance in investigating this matter and implementing measures to mitigate the occurrence of such spam po…
Last reply by Matt, -
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- 3 followers
- 13 replies
- 829 views
I migrated the site from "******" to "******". Everything works perfectly and the files come from the new URL but in the sitemap configuration page, the URL remains that of the old domain "https://*******/sitemap.php" If I try to change it to "https://******/sitemap.php", it gives me an error about the URL: Please enter a valid URL for the sitemap.php file
Last reply by modman, -
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- 2 followers
- 3 replies
- 403 views
Some of the source files for Invision Community have been modified. public_html/community/applications/core/modules/admin/support/phpinfo.php You should download an unmodified copy of those files and upload them to your server. Once that is done, check if the problem persists. I have downloaded and reinstalled this file 3 times and cant get it to go away, any info will help. I have also done a complete reinstall of the whole package and no change. Thanks
Last reply by Marc, -
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