Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.4k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Missing posts and topics after dearchiving process
- Last reply by Jim M,
23,005 topics in this forum
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- 1 follower
- 7 replies
- 276 views
I added a new moderator. He doesnt see the moderator tools. What did i do wrong?
Last reply by Jim M, -
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- 1 follower
- 12 replies
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Hi, I followed the instructions and the "Update local database" cannot be selected as it states "This option cannot be chosen because the Invision Community login method is already doing this." for the remote display name and remote email address changes. Ok fine so also selecting disable "Show in account settings" because I don't want the user to have the option to make changes and I always want these details to be synchronised always. What option do I select between "Allow the member to chose what happens" or "Do nothing"? Selecting either of those options doesn't synchronise during login. Further, let's assume I wanted to synchronise some ot…
Last reply by Johno2518, -
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- 1 follower
- 7 replies
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Hi! Is there a standart method to reset the token in case a member have lost an access to OAuth endpoint?
Last reply by Marc, -
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Could you look at why your system isn't deleting the trials and alphas. The client area is starting to get filled up.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 311 views
I just received a notification in my admin panel of the following. Given that I'm on cloud, this seems odd. Anyone else get this? Invision team, is this something you might have caused?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 270 views
Hi, No e-mail since yesterday. Test e-mails not received. Nothing in spam folder. No entry in error log. Tasks seem to run fine. I do receive e-mails from other senders.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 175 views
Does everyone assigned to be a moderator see posts to be approved, I couldn’t see a setting to limit who sees these posts
Last reply by Marc, -
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- 1 follower
- 1 reply
- 226 views
Hey gang... Forgive me if this is a dumb question, but here we go... I run a site that was acquired 8 months ago. In the acquisition, all of our customer data was moved over. We had users on different subscription tiers (6.99/mo, 7.99/mo, etc.) The business we were acquired by has pivoted some tech and their forums weren't great, so we are now moving everything back to our community and hosting there products there as well. The subscriptions are now 9.99/month, and have been for anyone that signed up when we moved over. Now we have a bunch of users who were stored in our system as 6.99/mo subscribers, but have been paying 9.99/mo. So, how do I …
Last reply by Marc, -
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- 1 follower
- 1 reply
- 178 views
I'm a cloud customer in need of the conversion package for about 650 users we are onboarding from another subscription based site we have acquired. What do I need to do to get my hands on it?
Last reply by Marc, -
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- 3 followers
- 3 replies
- 443 views
I have a widget that extends the \IPS\Content\Widget class, and while my Content Item class doesn't implement/support tags, the widget option is still showing the field. The issue is this code in /system/Content/Widget.php on lines 224-242: /* Tags */ if( \IPS\Settings::i()->tags_enabled ) { if ( \IPS\Settings::i()->tags_force_lower ) { $options['autocomplete']['forceLower'] = TRUE; } if ( \IPS\Settings::i()->tags_clean ) { $options['autocomplete']['filterProfanity'] = TRUE; } $options['autocomplete']['prefix'] = FALSE; $options['autocomplete']['minimized'] = FALSE; $return['tags'] = new \IPS\Helpers\Form…
Last reply by teraßyte, -
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- 2 followers
- 4 replies
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Sending unapproved notifications for moderators without the required causes an undefined array key error: Whoops\Exception\ErrorException thrown with message "Undefined array key "can_view_hidden_MODPERMKEY_MYITEMTITLE"" Stacktrace: #9 Whoops\Exception\ErrorException in \system\Content\Content.php:2635 #8 Whoops\Run:handleError in \system\Content\Content.php:2635 #7 IPS\_Content:sendUnapprovedNotification in \system\Content\Item.php:526 #6 IPS\Content\_Item:createFromForm in \system\Content\Item.php:150 #5 IPS\Content\_Item:create in \applications\MYAPP\sources\MYITEM\MYITEM.php:728 #4 IPS\MYAPP\_MYITEM:create in \applications\MYAPP\modules\front\MYMODULE\index.php:93…
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 364 views
Wonder if anyone can give me some direction on this, we seem to be having intermittent issues displaying YouTube videos. When the share link is copy pasted into the editor interface, the video displays, but when the topic saved, the video does not display. Here is a link to a post reply with YouTube vid shared, but not displaying: https://thepatriotwoodworker.com/forums/topic/40651-lets-talk-loose-tenons/?do=findComment&comment=339447 Thanks for any help in advance. 🙂 Woops, just disabled all customization's and it works now, sorry for the false alarm, I'll see which plugin or app is causing this, sorry!
Last reply by JohnCourt, -
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- 2 followers
- 1 reply
- 260 views
I have my community heavily integrated with Zapier. It generally works well, but lately we have been experiencing an issue that we weren't before. When attempting to automate a record comment on a database from Zapier, the comment is not appearing on the record. I have checked all permissions and settings, cleared system caches, and reset things on both sides without any luck. It's happening on all of my databases, but here's an example: When a player completes a "Fundraiser" record, Zapier calculates their revenue and posts as a reply to their fundraiser. We know that the comment arrived from Zapier because it appears in the Activity Stream (screenshot below)…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 229 views
Hello everyone and happy Sunday! I'm testing the import function for user creation because I'm migrating to Invision. It keeps rejecting any email with an @gmail.com address. Is there a work around? Thanks, Eric
Last reply by Marc, -
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- 3 followers
- 5 replies
- 557 views
What happened? I assume the site is IPB. Are we at risk? It would be good to have information.
Last reply by Chris Anderson, -
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- 2 followers
- 7 replies
- 468 views
I have recently upgraded from 4.6 to 4.17 and some of my members are reporting they no longer receive notifications for topics and users they are following. Unfortunately, it seems that the problem is not easily reproducible, for some topics it works, for others it doesn't, some users do not appear to have the issue, others are more affected. They mentioned that it used to be sporadic even before the upgrade, but now after the upgrade it is much more noticeable. I know this is pretty vague, but any idea what might be wrong, is it server side or client side?
Last reply by Marc, -
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- 1 follower
- 1 reply
- 261 views
I recently needed to sort a lot of downloads (submitted by members) into new sub-categories to make them easier to navigate. There were originally a few hundred in the original category. I created a series of sub-categories, under the first category to move them into. When I came to work through the downloads and select them to move into the new sub-categories, I discovered that if the downloads I ticked were spread over two or more pages, then an error was produced when I tried to move them... I managed to get around this by pinning the downloads first so they were all on the first page. Once grouped, they moved without issue. I suspect this is a bug…
Last reply by Marc, -
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- 1 follower
- 5 replies
- 1.4k views
After Marc Stridgen replaced my root domain with the actual root domain in Pro Plan. I could not login to Admin CP with the old admin accounts. Also, all forum icons disappeared (attached screenshot) How can I solve it? Thanks
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 382 views
Hi, We are trying to create a new forum and below is the error I am seeing when trying to create one..Can anyone suggest what might be the issue. INSERT INTO `forums_forums` ( `parent_id`, `forums_bitoptions`, `position` ) VALUES ( '2', 0, 13 ) IPS\Db\Exception: Field 'max_threads_error' doesn't have a default value (1364) #0 /home/nginx/domains/testdomain.com/public/system/Db/Db.php(941): IPS\_Db->preparedQuery() #1 /home/nginx/domains/testdomain.com/public/system/Patterns/ActiveRecord.php(487): IPS\_Db->insert() #2 /home/nginx/domains/testdomain.com/public/system/Node/Model.php(2530): IPS\Patterns\_ActiveRecord->save() …
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 221 views
Hello, This is our community. www.TheModernVocalistWorld.com We have a simple request we are interested in paying someone to help us with and perhaps go on to be our "go-to" IC person. We simply need to embed iframe code into our community from GoHighLevel (Our new CRM system) and then we will disable the current pop-up. Where the hell do you drop this code? Can someone help us? If so, please provide a workflow or screenshots or loom video.
Last reply by Jim M, -
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- 2 followers
- 10 replies
- 428 views
Hello, how do I disable all registered members from receiving that status update by email ? Hi AnutaTM, Monica Badea posted a new status update. Monica Badea said: Hi Chirila Adriana, Welcome to LOSE WEIGHT TOGETHER, EATING ORDERLY💗💗.. Thank you for joining our forum and we welcome you on this occasion. To become a member with full rights and to be able to post on any of the topics, please first of all make a short introduction by clicking on "Member presentation" The presentation contains a name (whether it is the real one or not), age and place of residence. You can also upload a profile photo, if you find it more interesting. …
Last reply by Marc, -
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- 2 followers
- 6 replies
- 387 views
Discovered I'm getting an error when trying to post a Youtube URL when creating a new post "The value entered includes a character that is not allowed such as an Emoji". If I reply to an already existing topic, it will post just fine, but if you are trying to create a new post/topic, it throws this error. Any ideas? URL in this case: "https://www.youtube.com/watch?v=FZjQpenulx8"
Last reply by Marc, -
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- 1 follower
- 3 replies
- 359 views
Hello, I have been contacted by one user saying that 10-30 minutes after he exist my forum (only closing the browser and not disconnect from forum) The user disconnect when he come back—making him log in via Facebook/Gmail all over again. What issue could be?
Last reply by LiveG, -
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- 2 followers
- 4 replies
- 445 views
Hi everyone As of yesterday, my forum is not accessible anymore (core4d.com) and error 500 is thrown. No changes or updates were made. My host checked the server and insists that the issue is in IPS. I can login into admin panel and found these repeating errors in system logs: UnexpectedValueException: (0) #0 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Dispatcher.php(173): IPS\_Theme->getTemplate('global', 'core') #1 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Standard.php(113): IPS\_Dispatcher->finish() #2 /home/c4dcafecom/public_html/ipb/system/Dispatcher/Front.php(558): IPS\Dispatcher\_Standard->finish() #3 /home/c4dcafe…
Last reply by Core4D, -
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- 1 follower
- 4 replies
- 318 views
Got a message from our hosting provider that the ibf_core_member_history is a very large table at this moment. They ask us to reduce this table. Is there a way/setting that I can do that safely? Is it just history for what any member did on the database?
Last reply by Jim M, -
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