Technical Problems
Run into an issue and need help from the Invision Community Team?
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Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Log errors related to permissions?
- Last reply by teraßyte,
22,954 topics in this forum
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- 1 follower
- 7 replies
- 381 views
I can't get in to my CP on my site because it said there were too many login fails.. It is the same passwords combos I've always used. And as far as I can tell, it's impossible for me to get tech support here now? Been looking for a button for a while.
Last reply by Marc, -
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- 2 followers
- 8 replies
- 307 views
I appear to have deleted this by mistake. I have a copy of the content, but I am unsure of how to restore it (or what its deletion means). Anyone?
Last reply by Como, -
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- 4 followers
- 16 replies
- 1.3k views
Hi, Everything is in the title. I can't figure out how to hide EXIF info of images published in Galleries. Many thanks for your help. Livio
Last reply by Jim M, -
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- 2 followers
- 7 replies
- 267 views
Hello, this user purchased the minimum subscription that lasts a month last night, after a few minutes I received a notification that he has already purchased the renewal for next month. I checked and in fact his subscription has been purchased and already renewed, in practice now instead of lasting a month, the expiration is set in two months. What I wonder is: How did the user renew if IP.Board is configured to generate the renewal invoice a week before the expiration? Link to the user: https://www.etpsolutions.com/admin/?app=nexus&module=customers&controller=purchases&do=view&id=12713
Last reply by Marc, -
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- 1 follower
- 1 reply
- 192 views
Hey team, I was using extra fields and testing club filters on the sidebar widget. I deleted the extra field being used to filter, which resulted in an error on the homepage, making the sidebar widget unaccessible. I wasn't able to resolve the error until I disabled the club's application, which allowed me to access the club sidebar widget to delete it. Although I was able to resolve it, I wanted to share in-case it's a bug or comes up again in the future. Error Code Received: SELECT COUNT(*) FROM `core_clubs` LEFT JOIN `core_clubs_fieldvalues` ON core_clubs_fieldvalues.club_id=core_clubs.id WHERE ( FIND_IN_SET('Gaming',field_21) ) IPS\Db\Exception:…
Last reply by Jim M, -
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- 2 followers
- 4 replies
- 661 views
The \IPS\Helpers\Form\Date class does not account properly for a member's timezone when the min and/or max options are set. This is the file's code on lines 303-314 in the validate() function: if ( $this->value and $this->options['min'] !== NULL and $this->options['min'] > $this->value ) { $string = $this->options['min']->setTimeZone( $timezone )->localeDate( \IPS\Member::loggedIn() ); if( $this->options['time'] ) { $string .=' ' . $this->options['min']->setTimeZone( $timezone )->localeTime( \IPS\Member::loggedIn() ); } throw new \LengthException( \IPS\Member::loggedIn()->language()->addToStac…
Last reply by Marc, -
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- 1 follower
- 1 reply
- 310 views
One of my Members is getting this email warning: Your email address is blocked in our system because it has rejected too many of our messages. Please change your email to keep your account secure. And this shows up in his account Activity: Email address was blocked by the Invision Email Service because it rejects incoming email (as a hard bounce) *He doesn’t have and doesn’t want to use another email address. How do I clear or correct this so his email is no longer blocked and he stops getting this warning?
Last reply by Allen Bradford, -
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- 2 followers
- 7 replies
- 813 views
Is it possible to disable in wild card search in admin CP? It seems, through moderator logs, topic titles can be exposed to the members, who don't have access to categories.
Last reply by Nathan Explosion, -
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- 2 followers
- 7 replies
- 467 views
Hi guys, I just notice that after update to version 4.7.17 most of my third party apps where disabled, was this normal? I suddenly reach out to vendors, and realize that the apps were disabled after upgrade. -Allan
Last reply by Allan - TheTechTribe, -
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- 1 follower
- 2 replies
- 307 views
At times, the browser on a tablet displays this text on the top of the homepage - <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-<ID>" height="0" width="0" style="display:none;visibility:hidden"></iframe> Refreshing the page makes it disappear (but reappears sometime on later page loads).
Last reply by WebCMS, -
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- 3 followers
- 19 replies
- 1.1k views
Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?
Last reply by Marc, -
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- 1 follower
- 5 replies
- 374 views
Hi, I'm trying to install Pages but getting an error message before it completes...
Last reply by Jim M, -
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- 1 follower
- 5 replies
- 353 views
Hi! Currently, we've got five different Group Promotions set up in AdminCP. Three of them work perfectly, but two of them are not working at all. I've gone over them and don't see anything that appears to be wrong. Is it possible for someone to check these for me? Thanks!
Last reply by Randy Calvert, -
- 1 follower
- 2 replies
- 491 views
This is a little issue, but it bugs me, why the sidebar is not aligned at the top, its slightly lower. I should be at the same height as the blue button but its not. There are no other sidebar widgets above the Euro 2024 widget. Thanks in advance.
Last reply by boro_boy, -
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- 4 followers
- 12 replies
- 1k views
Good afternoon, Does anyone have any ideas why I can't upgrade in the admin panel like I could in previous versions? It wants me to do the upgrade manually.
Last reply by Gary, -
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- 1 follower
- 3 replies
- 291 views
I've encountered a bug in the commerce application whereby a user can generate a renewal invoice for their current active product, then change their renewal term after generating the invoice. Upon paying the invoice the amount paid is that of the original renewal, but the renewal term is whatever the user changed it to. So for example. Let's say I generate my renewal incvoice for 1 day at £1. Before paying it, I can change my renewal term to 30 days for £30. I then pay the invoice for £1 but the renewal term given to me is 30 days. I therefore got £29 worth of product for free. This also works inversely.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 378 views
Hello, I'm using the latest IPS version, 4.7.17, and my store supports two different currencies, USD and EUR. Before the update, when we pressed this currency toggle, it changed the prices to either Euro or USD. However, I've noticed that after the 4.7.17 update, it only works on the store's front page, which is "https://somedomain.com/store". It does not work on the store's category pages (e.g., https://somedomain.com/store/category/someproduct). When I click that button on store category pages, it does not happen anything. I remember that this function used to work on the store category pages as well (actually, it would redirect to the store's…
Last reply by Marc, -
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- 1 follower
- 2 replies
- 367 views
I am an administrator of a forum, and I want to get notification of reported content sent to my email. Currently, when somebody reports content, it comes up in the community under the reported content icon. But I am not always logged into the community. I tried to change settings in the Account Settings area, but I could not select Email in two of the settings. How do I remedy this? Thank you.
Last reply by braymond64, -
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- 1 follower
- 4 replies
- 243 views
I am getting the following repeated error.
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 302 views
Last reply by Jim M, -
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- 1 follower
- 1 reply
- 348 views
Looking at Google analytics, we see a drop off in user activity, however in the form stats, we see an increase in guest activity, especially in the last few months, which is opposite in Analytics. Is there something that Analytics may be missing, or is the reporting in the forum off? Attached are stats for the same period.
Last reply by Jim M, -
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- 1 follower
- 3 replies
- 513 views
With CiC hosting, when you have a large number of menu items in the Menu Manager of the ACP you can no longer reorder them. When you attempt to reorder the menu items, the UI updates as expected, but upon reloading the page the items are in the same place. Using developer tools, we can see that the hosting environment is returning a 414 URI Too Long error message. This is because the menu items and positions are pushed into the GET query string, rather than being submitted via POST.
Last reply by Ryan Ashbrook, -
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- 2 followers
- 7 replies
- 751 views
Setting up an education app with Commerce that collects from students and pays out teachers for lessons. Payments for lessons work as expected. When I try to test withdrawals for the teachers I get the below message. A configuration or server error has occurred 1X200/1 Authorization error occurred. I have the same PayPal Client ID and Secret password for Withdrawals and Payments ACP > Commerce > Settings > PayPal
Last reply by John Horton, -
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- 5 replies
- 407 views
TypeError: Unsupported operand types: int + string (0) #0 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\front\system\_warnings->actionAjax() #1 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #2 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/applications/core/modules/front/system/warnings.php(42): IPS\Content\_Controller->execute() #3 /var/www/563514d3-8ae0-4e69-a562-14d8a16e05cb/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\front\system\_warnings->execute() #4 /var/www/563514d3-…
Last reply by Jim M, -
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- 1 reply
- 313 views
I added a new Full Member group (ID 14) some time ago and restricted what new members can do, automatically advancing them to the Full Member group once certain goals are hit. Mainly a way to slow down spammer by limiting their options on joining. I am trying to track down why my forum stalls for up to 15 and up 30 seconds on random events. Had Invision look into one obvious error. Doubled my self-hosted memory. Still getting these odd pauses, so I'm looking for configuration errors. It seems like my troubles started when I added this new member group. I just saw that it is not in the conf_global file which has: $INFO['banned_group'] = '5'; …
Last reply by teraßyte,
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